2-second lag on Ultros makes the game unplayable during the evenings

Thread Title:
2-second lag on Ultros makes the game unplayable during the evenings

ISP:
Time-Warner Cable - Orange County, California

Type of Internet Connection:
CATV

Internet Connection Speed:
15Mbit/s download, 1Mbit/s upload

Date & Time:
Evenings PST (from 6pm-10pm.)

Frequency:
Always


Character Name:
Chuchumatli Dudurya (or any character on Ultros)

Race:
Lalafell M

World:
Ultros

Class/Level:
46 Carpenter (and all other classes and levels of the character)

Area and Coordinates:
Gridania - Inn Room (but also anywhere in the game)

Party or Solo:
Solo

NPC Name:
None

Monster Name:
None

In-Game Time:
2:53pm

Steps:
Actions involving Internet access show worsening lag during the specified time period. (Lag is not present during the day or after 11pm) Such actions include gathering, accessing marketplace, talking with NPCs, and fighting.

Try pinging the Ultros server at 199.91.189.36. Latency gets worse and worse as evening wears on. Often over 2000ms.

If I ping the Brynhildr server (199.91.189.46) at the same time, latency is around 90ms. In other words there's no lag.

If you cannot solve this problem, I think the simplest solution is to transfer my character for FREE to a low population server like Brynhildr.

BTW, I'm accessing the game through Windows 8.1 on a desktop.

Greetings alocsin,

We thank you for posting your concerns regarding 2-second lag. I have made sure to submit all of your information to the development team and they will thoroughly investigate this matter based on your report. Unfortunately, I cannot guarantee that a direct response will be posted on this thread, but I do recommend checking Here or Here for any details regarding the development team's investigation.

Thanks for your report!

- Furlamseere