Report #3258178 Allagan earrings of healing

I submitted my ticket in-game # 3258178 for an item, "Allagan earrings of healing." I won the roll on the earrings at the conclusion of the turn 1 boss fight and did not recieve the item. The item text read "unable to obtain." I would like to receive the item that I won.

Thanks

Thank you LolaFontremilla for your post outlining the trouble you are having being unable to loot certain items.

In order for me to submit your report, I will need some more information. You can go Here and you can find templates for Windows and PS3 that represent the kind of details we need. Once you can provide such information we can move forward and resolve this issue. For now I am going to move this thread into Insufficient Information. You will not be able to reply, so once you have gathered the requested data please create a new bug report thread.