What's the problem ?

Not sure where you have to write so just bring apologies. A further problem - a day ago has paid 30 days of play with a credit card (extension). Until now, the status of my account is not active. Me received a letter confirming receipt of money

Quote:

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Thank you for using the Square Enix Account Management System.
This e-mail has been sent to inform you that your purchase of FINAL FANTASY XIV: A Realm Reborn has been successfully completed.

Date: 12/01/2013
Service Account Name: FINAL FANTASY XIV
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Product Contents: Digital Collector's Edition
Payment Method: Credit Card/Debit Card
Total: EUR 14.99

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Not one-time conversion to technical support or to have failed - probably ignoring.

http://s017.radikal.ru/i419/1312/de/09c67271a4c6.jpg
http://i024.radikal.ru/1312/c1/ba7b3fd66643.jpg

Tell me what to do and what to expect. thanks in advance

P.S. Sorry for bad english

It seems that there have not been any further posts about this concern being an ongoing issue. Because of this, we are considering it to be resolved. If this does continue to be a concern, please create another thread to further discuss resolutions or contact the Support Center at support.na.square-enix.com for assistance.

- Furlamseere