Vial of Phantasia Issue

Time: 8:25 pm (EST)

Frequency: Once

World name:Sargatanas

Character name:Tofu Maro

Class/Level: 50 DRG/SMN/SCH/WAR

Party or solo:Solo

Sent in about 3 in-game tickets for about a month now and no response. Had an issue with the Vial were the appearance that was shown wasn't the appearance that was given to me. I tried making another lalafel(sp?), but instead was given a Female Hyur(sp?) appearance. I don't know if this has happened to anyone else, but this was just extremely weird... I really am particular about appearance and it really does bother me, cause a female Hyur is really ugly... Would like help on this matter please.

Thank you,
TOfumaro!

Greetings Tofumaro,

It appears that this is an issue that requires the assistance of the support center. Please visit the support center at http://support.na.square-enix.com. Then select Final Fantasy XIV and at the bottom of the opened page would be the "Contact Us" button. You can search for possible resolutions in the Knowledge Base, or click on Contact to begin a help request. Representatives are available Monday through Friday, 9AM to 6PM Pacific Time, and will work to provide you with the best possible resolution. Thank you for your patience, and best wishes to you.