Item restoration service

Hello!
Game Master advised me to apply here with my problem.

I agree with these conditions and still wish to proceed with my Item Restore
request.
- Character (World) on which the item was possessed: Nicol'e Bertrand (Sargatanas)
- Item Name: Phial of Fantasia
- Specific date and time (including your time zone) when the item was consumed:
About 2 months ago I used my Phial of Fantasia. Did it by mistake, accidentally use it.
Thought that I can no longer do anything. And I only recently learned about the Item restoration service. Multiple requests , but no results . It can not be that you were so indifferent. I do not believe it . Help me, please .

Please, HELP me!

Best regards,
Victoria.