Won wep, got Unable to obtain Garuda's Van msg, wep is not in bags/armoury

Time: 19 november 11:49 am GMT
Frequency: once, first time it happens
World name: Ragnarok
Character name: Deianira Shard
Race hyur female
NPC name: none
Monster name: none
Class/Level: BLM 50
Party or solo: party
In-game time: unknown
Area and coordinates: Howling eye (hard) dungeon
Steps:
1. After winning Garuda I needed on blm weapon loot and won then got the following message
2. unable to obtain Garuda's Van
3. then I found nothing in my bags and armoury chest (there were spaces left anyway in both)

I am really sad, as it is very difficult to get the BLM wep: now many players do not allow me to even participate in a garuda farm party as i have no relic!
How can i get relic if i do not have a good wep like garuda's?
Please help me fixing this bug
Thank you very much
Yours faithfully,
Lady Deianira Shard

Greetings Deianira,

We thank you for posting your concerns regarding Garuda's Van. I have made sure to submit all of your information to the development team and they will thoroughly investigate this matter based on your report. Unfortunately, I cannot guarantee that a direct response will be posted on this thread, but I do recommend checking Here or Here for any details regarding the development team's investigation.

Thanks for your report!