PS3 keypad causes controller buttons to stop functioning

Time: 11/15/13 10ish pm EST
Frequency: Sometimes (majority)
World name: Ultros
Character name: Gong Jr
NPC name: None
Monster name: None
Class/Level: all (WHM/50)
Party or solo: party (happens solo as well)
In-game time:
Area and coordinates: Mor Dhona (has happened everywhere)
Steps:
1. Using ps3 keypad that sits on top of controller
2. Receive /tell
3. Reply to /tell by using d-pad to go to name, press square & select reply
4. Option box(with reply, invite, etc…) with reply box moves behind chat log
5. Buttons (triangle, circle, start, etc…) stop functioning, analog sticks still work
6. Must restart playstation or zone to in order to regain control of controller.


Connection Specs
- Cable – 16.75Mbps down
- Motorola Surfboard / SB6141

Model Number of the PlayStation 3 You Are Using
- Model Number: CECH-2001A

Greetings GongJr,

We thank you for posting your concerns regarding the PS3 keypad functionality with Final Fantasy XIV. I have made sure to submit all of your information to the development team and they will thoroughly investigate this matter based on your report. Unfortunately, I cannot guarantee that a direct response will be posted on this thread, but I do recommend checking Here or Here for any details regarding the development team's investigation.

Thanks for your report!