Computer reboots a few seconds after launching the game.

G'day mates. I'm creating a new thread since a lot of us seem to have similar problems but not the exact same ones.

First of all. I've not experienced any other problems with my computer and other games work just fine. Also my OS is Windows 8 64-bit and my GPU is GTX670.

Installing the game and opening the launcher works fine. But a few seconds after pressing Play my computer reboots without warnings or error messages. (I've come as far as the loading screen when trying to enter the world, never past it.)

It's not a heat or PSU issue. I have tried a variety of older graphic drivers and restored my computer from the 13th of November to get rid of the latest Windows updates. No luck so far.

Ring any bells? Anyone else experienced, or solved, this issue? Or should I just wait for SE to patch the game?

Hmm. What processor do you have? Amount of RAM? What are the "other" games that work "just fine"? A patch by SE likely wouldn't do you any good. If your computer is just shutting off, there's more than likely a hardware issue somewhere.

Intel Core i7-3770@3.40 GHz with 16 GB RAM. Other games I've played recently, without problems, are Hitman Absolution, StarCraft 2, Dota 2, Mass Effect 3.. etc. Maybe they're not as demanding but changing the graphic settings in FF ARR doesn't seem to help. (A few times I've been fast enough to change the settings before computer reboots.) I'm gonna try stress testing the computer to see if it shuts down. And try again after the maintenance tomorrow. Just to make sure.

Have you tried a reinstall of FF ARR? It could be a error in the install. Direct X or some other issue in the game directory. Also try removing your char folder in your user folder.

In my experience, there's basically two common causes for instant reboots of a machine.

-- Insufficient power (power supply can't sustain load)
-- A very fast bluescreen (when Windows is configured to automatically reset on failure)

Try this:
Start > Control Panel > System > Advanced System Settings (left pane) > Startup and Recovery Settings > uncheck "Automatically Restart"


*If you still have instant resets on loading FFXIV:ARR, then I'd suggest trying to run Prime95 with inplace FFT's at the same time as Unigine Heaven (at max res, tessellation maxed, etc). If it's power related, most likely Unigine + Prime95 concurrently will cause the machine to instant reset too.

(these are two great stability testing tools in that they cause very-high load / will get your machine close to its limits on power consumption)

For your reference:
http://www.mersenne.org/freesoft/
http://unigine.com/products/heaven/


It'd also be helpful to know the make and model of the supply you're running.

--Essentially I'm not convinced that it's not a PSU issue, unless you've run some max-stress tests of that machine already (beyond what most games will do).

You should have a crash log of the events leading up to the reboot. Would be awesome if you could post them here for review.

Quote:

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Originally Posted by RaineMagus

In my experience, there's basically two common causes for instant reboots of a machine.

-- Insufficient power (power supply can't sustain load)
-- A very fast bluescreen (when Windows is configured to automatically reset on failure)

Try this:
Start > Control Panel > System > Advanced System Settings (left pane) > Startup and Recovery Settings > uncheck "Automatically Restart"


*If you still have instant resets on loading FFXIV:ARR, then I'd suggest trying to run Prime95 with inplace FFT's at the same time as Unigine Heaven (at max res, tessellation maxed, etc). If it's power related, most likely Unigine + Prime95 concurrently will cause the machine to instant reset too.

(these are two great stability testing tools in that they cause very-high load / will get your machine close to its limits on power consumption)

For your reference:
http://www.mersenne.org/freesoft/
http://unigine.com/products/heaven/


It'd also be helpful to know the make and model of the supply you're running.

--Essentially I'm not convinced that it's not a PSU issue, unless you've run some max-stress tests of that machine already (beyond what most games will do).

---

Seems like you're on to something! Unigine Heaven alone at max settings causes the computer to reboot almost instantly. (With Automatically Restart unchecked.) PSU should be able to handle it, I think, but of course it could be faulty.. Corsair TX850W btw.

It seems that there have not been any further posts about this concern being an ongoing issue. Because of this, we are considering it to be resolved. If this does continue to be a concern, please create another thread to further discuss resolutions or contact the Support Center at support.na.square-enix.com for assistance.