security token does not work on smartphone

Not sure what happen at the moment. The security token on my smartphone was not working anymore. Instead of showing the one-time password, it requests me to re-enter my details (account name and password) plus the registration code. Well... as i cannot log in the mog station/ square enix account to get my registration code.. so i believe the only thing i can do is to use my emergency removal code!

but after i use it, it said my password is not working!! now facing my pc and feeling hopeless... anyone experience the same.. or just my bad luck?:confused:

Tried this page?

https://secure.square-enix.com/accou...vc/coercioncan

thanks, ZohnoReecho. Tried...but it shows "The Square Enix ID, Square Enix password, and Emergency Removal Password you entered do not match.".. this is my first time using that emergency removal password..so i worry if someone(?) made change on it :(

Your last option is to contact them by phone/chat. :/

https://support.eu.square-enix.com/c...p?id=5383&la=2
select account > SQEX security token

yes, will do, but my account is NA account, so I will wait for NA office hour...hope my account is not being hacked..

Issue got resolved :)

Don't forget to write the new emergency password :p

Thank you Arcas for your posts concerning this issue and thank you for reporting it. It appears that this issue has been resolved; as such I'm going to close this thread. If this does continue to be a concern, please create another thread to further try to discuss resolutions or contact the Support Center at support.na.square-enix.com for assistance. Also, please state the steps you have attempted to resolve this issue.