Duty Finder Server Error: Ultros

Hello. I cannot complete two quests, "Just Desserts" and "Tactical Planning", because of an error occurring after the last maintenance. When the client attempts to transport my character to the instanced battle, the following error occurs: "A system error occurred during event movement. Unable to connect to duty finder server. Please try again later". I cannot complete the main story or class quests because of this error.

In addition, while trying to report this in-game I discovered that your Support Desk feature in the client is not sufficient. There are only four tab options under the "Contact Us" portion, a deficiency which should be remedied. Please add a fifth button which reads only "GM Call". I understand that you would prefer we search through the active help desk items in an effort to relieve ticket load, but your game is too prone to errors for this approach. I am a paying customer, (I also bought and played 1.0), not some F2P gamer who should be forced to pore over your documentation before being given an opportunity to report game-breaking issues. If I am mistaken and there is an easy-access means of contacting GMs concerning errors such as these then please excuse me and make this channel more apparent than it currently is.

I am sorry if this post comes off as too-critical, but I'm afraid that I've become bitter about this situation. I'm one of the people you burned by releasing 1.0 too early and I'm becoming worried that ARR suffers from the same issue.

I'd also like to point out that I cannot travel between cities or even take up new classes I have not yet completed the level fifteen story quest. New players are important to the survival of any MMORPG. I can't imagine a stronger discouragement than being unable to progress at all.

same problem here at odin :/

I'm in Adamantoise and I keep getting an error that says "Unable to connect to Duty Finder server. Please try again later." I have tried resetting my game and PS3, as well as various different combinations of DF settings to get it to work, but I keep getting the same message. I have never had problems with the duty finder before, and I'm not sure what to do about this.

It seems that there have not been any further posts about this concern being an ongoing issue. Because of this, we are considering it to be resolved. If this does continue to be a concern, please create another thread to further discuss resolutions or contact the Support Center at support.na.square-enix.com for assistance.