game crashes on startup when movie starts

Faulting application name: ffxiv.exe, version: 1.0.0.0, time stamp: 0x5266ada2
Faulting module name: ffxiv.exe, version: 1.0.0.0, time stamp: 0x5266ada2
Exception code: 0xc0000005
Fault offset: 0x0027da26
Faulting process id: 0x2650
Faulting application start time: 0x01cedc259d0e9f95
Faulting application path: C:\Program Files (x86)\SquareEnix\FINAL FANTASY XIV - A Realm Reborn\game\ffxiv.exe
Faulting module path: C:\Program Files (x86)\SquareEnix\FINAL FANTASY XIV - A Realm Reborn\game\ffxiv.exe
Report Id: 1ad79a8f-4819-11e3-9f00-74d02b90dd36

is the log from windows event viewer
game crashes on startup when movie starts

anyway to fix it?

normally happens if i minimize game when on login screen and then maximize it during the movie which comes up the windows error appears. anyway to fix this?

It seems that there have not been any further posts about this concern being an ongoing issue. Because of this, we are considering it to be resolved. If this does continue to be a concern, please create another thread to further discuss resolutions or contact the Support Center at support.na.square-enix.com for assistance.