cannot advance to character creation/world selection lobby

Edit: Hi, I just realized I posted in the wrong section that I was told to submit my problem in by support

Hi everyone. I have a problem. I have had Final Fantasy 14 ARR since before launch and it ran fine. I then decided to have a PS3/PC account and still everything worked fine. I took about a week and a half off from the game and when I came back to login on myPS3 I had to patch the game. It looked like the patch was going to take a while so I switched over to my PC and at some point forgot I was logged in on PS3. It was only a few minutes before I realized that could be bad so I logged off windows. I went back to my PS3 and hit play on the launcher and the game started showing the beginning cut-scenes and then the start screen.... Start was greyed out and could not be pressed and obviously I was unable to get to the character select screen after about 30 seconds I got a blackscreen with the following error in it: "The Lobby Server Connection Has Encountered an error." I get this on PS3 and PC regardless of anything I do on my side. I've uninstalled games and then reinstalled I started running each system through network cables, I have contacted support 3 times in the last 3 weeks and they always send automated help like resert your router and yesterday I was told to use the technical support forums I will be sending them a reply based on my luck here but at this point I am not very hopeful. If anyone could help please do.

Thank you Jschrieber for your post outlining the trouble you are having with the character/world lobby,

In order for me to submit your report, I will need some more information. You can go Here and you can find templates for Windows and PS3 that represent the kind of details we need. Once you can provide such information we can move forward and resolve this issue. For now I am going to move this thread into Insufficient Information. You will not be able to reply, so once you have gathered the requested data please create a new bug report thread.