Gil Never Delivered To Retainer

Hello, recently I sold ~300k worth of peacock ore but when I went to my retainer he did not have the gil. The transactions show in my transaction history, but the retainer had none of the gil made from the sells. I have only one retainer. Can you please look in to this and restore my gil if possible...?

-Theradon

** I posted this report before and even though 95% of this is totally irrelevant to my problem I was told this bug would not even be looked at unless I fill out a template.. so here it is!**
previous thread: http://forum.square-enix.com/ffxiv/t...ed-to-Retainer

Template (Windows Version)

Time:
Frequency: once.
World name: Hyperion
Character name: Theradon Bloode
NPC name: n/a (retainer name is Haan)
Monster name: n/a
Class/Level: War/50
Party or solo: solo
In-game time:Sunday Oct 27 ~3pm EST
Area and coordinates: Limsa Limonosa market + inn
Steps:
1. buy peacock ore with tomes of philosophy
2. sell ore on auction house
3. go to retainer and no gil is there even though it is confirmed to have sold in transation log
<*Add more steps if necessary>

Connection Specs
- Type of internet connection/provider: verizon fios (irrelevant)
- Modem maker/model number: (irrelevant)

Laptop Model Name:N/A
Laptop Model Number:N/A

Gamepad Manufacturer:N/A
Gamepad Model Name:N/A
Gamepad Part Number:N/A

Browser Information
- Name and version of the browser currently in-use: google chrome latest (irrelevant)
- Internet Explorer Version: N/A

Greetings JTPROG,

We thank you for posting your concerns regarding a possible bug where gil is lost or is never delivered to retainer . I have made sure to submit all of your information to the development team and they will thoroughly investigate this matter based on your report. Unfortunately, I cannot guarantee that a direct response will be posted on this thread, but I do recommend checking Here or Here for any details regarding the development team's investigation.

Thanks for your report!