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I paid my 90 subscription fee using my credit card and received the 601 error. I checked my bank account and SE withdrew the fund from my account but my subscription is still inactive. So what am i supposed to do now? I email them and the chat support is conveniently not working.
Almost the same here... I paid 22€ yesterday for crysta with Paypal but 0 crysta added in my account (no error code for me) ! I don't know what to do exept wait for get my money back or the crystas and play others games. Is there at least someone to manage this part of the forum ?
Hate to say it, but SE won't address payment issues here (this is user-to-user forum by the way, not user-to-SE)... nor anywhere on the forums.
Better off going through the support portal for your region and submitting a ticket there. Often not the fastest communication, but it protects confidential information.
http://support.na.square-enix.com/ (for NA)
http://support.eu.square-enix.com/ (for EU)
Greetings,
It seems that there have not been any further posts about this concern being an ongoing issue. Because of this, we are considering it to be resolved. If this does continue to be a concern, please create another thread to further discuss resolutions or contact the Support Center at support.na.square-enix.com for assistance.