Not able to contact in-game support

Issue with in-game support
Hello,

I've had an issue for the last month which was completely my fault. I purchased a Valor surcoat when i intended to purchase a Warriors curiass. I contacted in game support and got a response within two days. They had told me to respond with this information:

Item that you purchased: Valor Surcoat
Date/Time of item purchase: October 2 - 7PM
Item that you wish to receive in exchange: Warriors Cuirass
Currency used (i.e. Allagan Tomestones of Philosophy, Allagan Tomestones of Mythology, Grand Company Seals, special vouchers, bombard ash) and amount: 895 Tomestones of Mythology

The ticket on in-game support didn't updated when i replied and trying to open another ticket doesn't do anything. Its been almost 4 weeks since the first ticket was opened and i'm not sure how to contact support so i'm posting it on here.

Time: 10/22/2013
Frequency: Every time i try and and respond to an in-game support ticket.
World name: Excaliber
Character name: Richard Cypher
NPC name: none
Monster name: none
Class/Level: Warrior 50
Party or solo: Solo
In-game time: NA
Area and coordinates: Mor Dhona (22,8)
Steps:
1. while standing in mor dhona not moving, Open System > Active Help
2.Go to History Tab
3.Go to last response on ticket and click reply
4. type response, and click reply
5. click close because its the only option,
6. click close on the popup dialog for do you want to close this ticket.

Connection Specs
- Type of internet connection/provider: DSL - Manitoba Telecom Systems (MTS)
- Modem maker/model number: 2Wire

PC Specs

-=-=-=-=-=-=- System Information -=-=-=-=-=-=-

SYSTEM_OS Windows 7 Home Premium 64-bit (6.1, Build 7601) Service Pack 1 (7601.win7sp1_gdr.130828-1532)
SYSTEM_CPU AMD FX(tm)-8350 Eight-Core Processor (8 CPUs), ~4.0GHz
SYSTEM_CORE_NUM SYSTEM_CORE_LOGIC 8 SYSTEM_CORE_PHYSICS 4
SYSTEM_BIOS BIOS Date: 11/07/12 17:56:07 Ver: 04.06.05
SYSTEM_LANGUAGE English (Regional Setting: English)
SYSTEM_MEMORY 16291.867MB
SYSTEM_VIRTUAL_MEMORY 2047.875MB
SYSTEM_PAGE_FILE 32581.914MB
SYSTEM_STORAGE C:\ SYSTEM_HARDDISK_DRIVE SYSTEM_TOTALDISC_SPACE 111.690GB SYSTEM_FREEDISC_SPACE 17.423GB
SYSTEM_STORAGE E:\ SYSTEM_HARDDISK_DRIVE SYSTEM_TOTALDISC_SPACE 465.759GB SYSTEM_FREEDISC_SPACE 309.085GB
SYSTEM_DIRECTX_VERSION DirectX 11
SYSTEM_GRAPHICS NVIDIA GeForce GTX 670
SYSTEM_GRAPHICS_DEVICE \\.\DISPLAY1
SYSTEM_GRAPHICS_CHIP GeForce GTX 670
SYSTEM_GRAPHICS_MAKER NVIDIA
SYSTEM_GRAPHICS_VRAM 3072.000 MB
SYSTEM_GRAPHICS_SHARED_VRAM 1023.938 MB
SYSTEM_GRAPHICS_DAC Integrated RAMDAC
SYSTEM_GRAPHICS_DISPLAY_MODE 1842 x 1026 (32 bit) (30Hz)
SYSTEM_GRAPHICS_DRIVER nvd3dumx.dll,nvwgf2umx.dll,nvwgf2umx.dll,nvd3dum,nvwgf2um,nvwgf2um
SYSTEM_GRAPHICS_DRIVER_VERSION 9.18.0013.3165
SYSTEM_GRAPHICS_DRIVER_DATE 10/23/2013 5:30:23 AM
SYSTEM_GRAPHICS_DRIVER_LANGUAGE English
3.0
SYSTEM_GRAPHICS_PIXEL_SHADER 3.0
SYSTEM_GRAPHICS_VERTEX_TEXTURE SYSTEM_SUPPORT
SYSTEM_SOUND SAMSUNG-1 (NVIDIA High Definition Audio)
SYSTEM_SOUND_DEVICE_ID {33D252FC-01ED-44F8-837C-5824127CCE80}
SYSTEM_SOUND_DEVICE_NAME nvhda64v.sys
SYSTEM_SOUND_DRIVER_VERSION 1.03.0026.0004
SYSTEM_SOUND_DRIVER_LANGUAGE English
SYSTEM_SOUND_DRIVER_DATE 6/16/2013 7:38:15 AM
SYSTEM_SOUND Realtek HDMI Output (Realtek High Definition Audio)
SYSTEM_SOUND_DEVICE_ID {C7D8DAA5-B332-444E-B773-988A6B1CBD3E}
SYSTEM_SOUND_DEVICE_NAME RTKVHD64.sys
SYSTEM_SOUND_DRIVER_VERSION 6.00.0001.6657
SYSTEM_SOUND_DRIVER_LANGUAGE English
SYSTEM_SOUND_DRIVER_DATE 6/12/2012 5:10:44 AM
SYSTEM_INPUT {6F1D2B60-D5A0-11CF-BFC7444553540000}
SYSTEM_INPUT_NAME Mouse
SYSTEM_INPUT_REMARKS SYSTEM_GAMEPAD_AXIS 3 SYSTEM_GAMEPAD_BUTTON 8 SYSTEM_GAMEPAD_FOV 0
SYSTEM_INPUT {6F1D2B61-D5A0-11CF-BFC7444553540000}
SYSTEM_INPUT_NAME Keyboard
SYSTEM_INPUT_REMARKS SYSTEM_GAMEPAD_AXIS 0 SYSTEM_GAMEPAD_BUTTON 128 SYSTEM_GAMEPAD_FOV 0
SYSTEM_INPUT {EFE176D0-7CBD-11E2-8001444553540000}
SYSTEM_INPUT_NAME USB Receiver
SYSTEM_INPUT_REMARKS SYSTEM_GAMEPAD_AXIS 0 SYSTEM_GAMEPAD_BUTTON 652 SYSTEM_GAMEPAD_FOV 0
SYSTEM_INPUT {EFE21310-7CBD-11E2-8002444553540000}
SYSTEM_INPUT_NAME USB Receiver
SYSTEM_INPUT_REMARKS SYSTEM_GAMEPAD_AXIS 0 SYSTEM_GAMEPAD_BUTTON 3 SYSTEM_GAMEPAD_FOV 0
SYSTEM_INPUT {EFE23A20-7CBD-11E2-8003444553540000}
SYSTEM_INPUT_NAME USB Receiver
SYSTEM_INPUT_REMARKS SYSTEM_GAMEPAD_AXIS 0 SYSTEM_GAMEPAD_BUTTON 0 SYSTEM_GAMEPAD_FOV 0
SYSTEM_INPUT {EFE23A20-7CBD-11E2-8004444553540000}
SYSTEM_INPUT_NAME USB Receiver
SYSTEM_INPUT_REMARKS SYSTEM_GAMEPAD_AXIS 0 SYSTEM_GAMEPAD_BUTTON 0 SYSTEM_GAMEPAD_FOV 0


-=-=-=-=-=-=- Application Information -=-=-=-=-=-=-

FINAL FANTASY XIV: A Realm Reborn
In-Game Bugs - Post New Thread - Google Chrome
µTorrent 3.3
Skype™ [5] - richard.beharry


-=-=-=-=-=-=- Install Information -=-=-=-=-=-=-

Adobe Flash Player 11 ActiveX
BitRaider Web Client
Google Chrome
NVIDIA Stereoscopic 3D Driver
EVGA Precision X 3.0.3
TeamSpeak 3 Client
µTorrent
VLC media player 2.0.5
VMware Workstation
tools-freebsd
tools-netware
Microsoft Visual C++ 2008 Redistributable - x86 9.0.30729.4148
FINAL FANTASY XIV - A Realm Reborn
Skype™ 6.9
Apple Application Support
Overwolf
FINAL FANTASY XI
Apple Software Update
NVIDIA PhysX
Realtek Ethernet Controller Driver
Update for Microsoft .NET Framework 4 Extended (KB2468871)
Security Update for Microsoft .NET Framework 4 Extended (KB2487367)
Update for Microsoft .NET Framework 4 Extended (KB2533523)
Update for Microsoft .NET Framework 4 Extended (KB2600217)
Security Update for Microsoft .NET Framework 4 Extended (KB2656351)
Security Update for Microsoft .NET Framework 4 Extended (KB2736428)
Security Update for Microsoft .NET Framework 4 Extended (KB2742595)
Update for Microsoft .NET Framework 4 Extended (KB2836939)
Update for Microsoft .NET Framework 4 Extended (KB2836939v3)
Security Update for Microsoft .NET Framework 4 Extended (KB2858302v2)
League of Legends
Pando Media Booster
Microsoft Visual C++ 2008 Redistributable - x86 9.0.30729.17
Microsoft Visual C++ 2008 Redistributable - x86 9.0.30729.6161
Google Update Helper
tools-solaris
Adobe Reader XI (11.0.05)
tools-winPre2k
tools-linux
XSplit
Asmedia ASM104x USB 3.0 Host Controller Driver
Microsoft Visual C++ 2010 x86 Redistributable - 10.0.40219
Realtek High Definition Audio Driver
Update for Microsoft .NET Framework 4 Client Profile (KB2468871)
Update for Microsoft .NET Framework 4 Client Profile (KB2533523)
Update for Microsoft .NET Framework 4 Client Profile (KB2600217)
Security Update for Microsoft .NET Framework 4 Client Profile (KB2604121)
Security Update for Microsoft .NET Framework 4 Client Profile (KB2656351)
Security Update for Microsoft .NET Framework 4 Client Profile (KB2729449)
Security Update for Microsoft .NET Framework 4 Client Profile (KB2736428)
Security Update for Microsoft .NET Framework 4 Client Profile (KB2737019)
Security Update for Microsoft .NET Framework 4 Client Profile (KB2742595)
Security Update for Microsoft .NET Framework 4 Client Profile (KB2789642)
Security Update for Microsoft .NET Framework 4 Client Profile (KB2804576)
Security Update for Microsoft .NET Framework 4 Client Profile (KB2835393)
Update for Microsoft .NET Framework 4 Client Profile (KB2836939)
Update for Microsoft .NET Framework 4 Client Profile (KB2836939v3)
Security Update for Microsoft .NET Framework 4 Client Profile (KB2840628)
Security Update for Microsoft .NET Framework 4 Client Profile (KB2840628v2)
Security Update for Microsoft .NET Framework 4 Client Profile (KB2858302v2)
tools-windows


-=-=-=-=-=-=- Proccess Information -=-=-=-=-=-=-

C:\Program Files (x86)\Google\Chrome\Application\chrome.exe 00001120
C:\Program Files (x86)\NVIDIA Corporation\NVIDIA Update Core\NvTmru.exe 00000A20
C:\Program Files (x86)\Overwolf\Overwolf.exe 00000B18
C:\Program Files (x86)\Skype\Phone\Skype.exe 00000AF4
C:\Program Files (x86)\SquareEnix\FINAL FANTASY XIV - A Realm Reborn\boot\ffxivsysinfo.exe 000008E8
C:\Program Files (x86)\SquareEnix\FINAL FANTASY XIV - A Realm Reborn\game\ffxiv.exe 00000AEC
C:\Program Files (x86)\VMware\VMware Workstation\vmware-tray.exe 00000B4C
C:\Program Files (x86)\iTunes\iTunesHelper.exe 00000AFC
C:\Users\Gaming PC\AppData\Roaming\uTorrent\uTorrent.exe 00000B00

-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-

Laptop Model Name: NA
Laptop Model Number: NA

Gamepad Manufacturer: NA
Gamepad Model Name: NA
Gamepad Part Number: NA

Browser Information
- Name and version of the browser currently in-use: Goodle Chrome Version 30.0.1599.101 m
- Internet Explorer Version: IE10.0.9200

Greetings,

Thank you for posting your concerns about this issue. I have made sure to submit all of your information to the development team and they will thoroughly investigate this matter, based on your report. Unfortunately, I cannot guarantee that a direct response will be posted on this thread, but I do recommend checking Here or Here for any details regarding the development team's investigation. Thanks again for your report!