Issue with in-game support

Hello,

I've had an issue for the last month which was completely my fault. I purchased a Valor surcoat when i intended to purchase a Warriors curiass. I contacted in game support and got a response within two days. They had told me to respond with this information:

Item that you purchased: Valor Surcoat
Date/Time of item purchase: October 2 - 7PM
Item that you wish to receive in exchange: Warriors Cuirass
Currency used (i.e. Allagan Tomestones of Philosophy, Allagan Tomestones of Mythology, Grand Company Seals, special vouchers, bombard ash) and amount: 895 Tomestones of Mythology

The ticket on in-game support didn't updated when i replied and trying to open another ticket doesn't do anything. Its been almost 4 weeks since the first ticket was opened and i'm not sure how to contact support so i'm posting it on here.

Thanks.

Greetings,

We appreciate you taking the time to report this error to us. However, there are still some details that we need to collect from you before we are able to investigate this properly. Please use the bug reporting template found http://forum.square-enix.com/ffxiv/t...-THIS-FIRST%29 and make another post. Thank you!