Server transfer caused NA/EU server groups to not load on character selection screen.

ISP:
Comcast

Type of Internet Connection:
Cable Internet

Internet Connection Speed:
35Mbps

Date & Time:
Monday 21st, 8pm PST

Frequency:
Always


Character Name:
All NA/EU characters as servers are no longer displayed. JP servers are displayed and as such I am able to access those character(s).

Race:
Race of your character when the issue occurred.
N/A, All

World:
World where the issue occurred.
Goblin -> Leviathan transfer

Class/Level:
lvl 30 cnj

Area and Coordinates:
New Gridania Inn

Party or Solo:
Solo

NPC Name:
None

Monster Name:
None

In-Game Time:
Don't remember

Steps:

On character selection screen it gives the error NA/EU server group is unable to load or something to that effect. It started directly after I put in a server transfer request during the free week. I was playing just fine from launch all the way until the transfer attempt. It still says my character "Alex Dyer" is still on my original server as well. I'm caught in Limbo. I can access my character that's on a JP server but none of the NA/EU servers show up.

Its not my connection or installation. I flushed the DNS and re-installed the game. This problem is on your side. I'm certain of it. I was playing 2 minutes before the transfer attempt. for the past 80+ hours I can't access my character.

My character still says it is on Goblin even though I transfered to Leviathan.

Inquiry Number: 13102 2050 6111 5187

Thank you for using the Square Enix Account Management System.
This e-mail has been sent to inform you that your purchase of FINAL FANTASY XIV: A Realm Reborn has been successfully completed.

Date: 10/21/2013
Service Account Name: FINAL FANTASY XIV
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Product Contents: World Transfer
Payment Method: Credit Card/Debit Card
Total: USD 0.00
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If I am unable to play the game there is no reason to continue subscription.

We understand that you are having trouble with the world transfer feature. However, we are not able to resolve any account issues through the forums. Based on the information you provided, this article on the Support Center may help to resolve your concern. If it does not, it should help you get started in contacting the Support Center to resolve your concern directly. Thank you!