Hoping this is the correct place

Im hoping this is the correct place for feedback of any sort.
I would like to point out an issue that I have been dealing with when it comes to submitting tickets. Every time I submit one I receive a general cut and paste email back as a response. This is the same one every time. I get no further response, just that one email which only serves to tell me to figure it out on my own by looking through the forums or to click a link for further assistance. When I click on that link it shoots me over to another page to submit a request for more assistance. .
I need some real help. My suggestion is for support to give it to me straight and let me know if they cannot help me instead of waste my time recreating tickets for the same issue that has not been resolved yet. I hate nothing more then running around in circles.
I apologize if this is the wrong place for this but their emails to me gave me a link that led to here to leave feedback.

You stated that you don't like running around in circles yet you post something that is making us run around in circles... If you are having a problem that you can't find on the forum then direct your question to the forum and someone will help you answer it or paste a link to solve the question... You stated that you are having problems with submitting tickets and getting generic responses but your not telling us what the problem is... If the tickets your sending in our this vague this is why your not getting a response...

I posted here to leave feedback not to try and get my problem resolved. The whole point of my post(and I mentioned it at the beginning of my post) was to point out the issue. This was the feedback forum they led me to so I left some feedback.