Unable to complete quest Doing It the Bard Way

Thread Title:
Unable to complete quest Doing It the Bard Way

ISP:
TMNET

Type of Internet Connection:
ADSL

Internet Connection Speed:
2Mbit/s

Date & Time:
7.15 pm onwards (GMT+8)

Frequency:
Always

Character Name:
Kucing Perang

Race:
Miqo'te

World:
Ultima

Class/Level:
Bard Level 46

Area and Coordinates:
Gelmorra Ruins X:23 Y:24

Party or Solo:
Solo

NPC Name:
None

Monster Name:
The Ixali sabreur

In-Game Time:
not sure maybe 3.00 pm

Steps:
Initiated the quest after talking with the NPC Jehantel
went to the designated area and placed the key item
fought with the Ixalis and defeated them
it's shown Duty Completed
watched the cutscene till the end
but the duty list still won't update as if I have done the duty yet :mad:

I did it 5/6 times even tried relogin but bug still exists

Thank you for posting your concerns about [issue]. I have made sure to submit all of your information to the development team and they will thoroughly investigate this matter, based on your report. Unfortunately, I cannot guarantee that a direct response will be posted on this thread, but I do recommend checking Here or Here for any details regarding the development team's investigation. Thanks again for your report!