Wanderer's Palace - First door won't open bug

Date & Time:
9:30pm AEST

Frequency:
Always

Character Name:
Rogue Muse

Race:
Miqo'te, F

World:
Masamune

Class/Level:
Bard - Level 50

Area and Coordinates:
Upper La Noscea -

Party or Solo:
Party - Light party of 4

NPC Name:
None

Monster Name:
None

In-Game Time:
Unsure

Steps:
1 - We entered the dungeon and started to kill the mobs as usual. DUe to lag the tank agroes some mobs without noticing and we wiped :( We returned and proceeded to kill all the monsters on the way to the door and opened both chests.

However, reaching the door we noticed that the usual cog that you have to interact with to open the door was missing. We thought that you had to kill all the mob the way so went back to kill a bug we had missed, but the door remained closed. We could find no way to open it so had to leave the dungeon

Same here on Tonberry, tried it twice.

Same here on Bahamut

I am sorry to hear you are having trouble with the doors not opening. This matter has already been brought to our attention and is currently under investigation by development. I recommend Here or Here for any updates in the future!

Good luck and have fun!