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A fix in a minute
I trust that Square-Enix has talented programmers. Being a professional programmer and game designer myself, I know this should be a ten minute or less coding assignment.
Why have you not put in any anti-spam code? There is no legitimate reason for a person to be shouting, emoting or saying, at such a monstrous rate that most spammers are doing. More than five messages in ten seconds on a 'public' channel, you get locked out for five minutes and a small log is written with the last ten things you said on that channel for eventual review.
Done. Effort: Minimal.
Positive(?) side effect, if gil spammers really REALLY want to spam that bad, they'll buy a second account to, more slowly, spam with. More money for you!
Edit: Shout should also have a length limit. There is no good reason for shouts to go on that long. People are shortening their recruit shouts, not lengthening them.
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Then you also know that it will take the spammers ten minutes or less to adjust their bots to stay within the five messege per ten seconds limit, which is still plenty of spam
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We had an anti-spam option for chat in 1.0. Dunno if it wasn't compatible with the new system or what.
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Which would still be a step.
Which is more than we've gotten. What does that say? The fact that the most basic of steps have not been taken is appalling. Defending it by saying 'it's still not good enough' is like saying no one should lock their doors because people can break those if they really want, so building a house without locks is totally OK!
That is what the current system is. A house without locks. Can we start with the basic amenities that have been standard in most electronic social media since before the start of the millenium? We can get fancy after this basic effort has been put forth.
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