Hourglass Inn room door won't open

Hotel door ( Hourglass Inn) won't open. Tyra Ganks is trapped in the room.

ISP: Shaw Communications

Type of Internet Connection: CATV

Internet Connection Speed: 25Mbit/s

Date & Time: First occurred ~11:00 AM MST

Frequency: Always

Character Name: Tyra Ganks

Race: Hyur Highlander F

World: Zalera (NA)

Class/Level: Pugilist / 14

Area and Coordinates: The Hourglass Inn, Ul'dah.

Party or Solo: Solo

NPC Name: Otopa Pottopa ( the Innkeep ) is the npc she last interacted with.

Monster Name: None

In-Game Time: ?


This is Tyra's second stay at the Hourglass Inn. The first time she slept here, the 'Heavy Oaken Door' opened when she walked towards it. This time the door won't open. It is very embarrassing for a pugilist to be stuck in a hotel room.

I've tried loggin in Tyra on a Win7 PC and a Win8 laptop.
I've tried logging out and exiting the game.
I've tried logging out and exiting by using the bed, and also the System menu.
I've tried using the objects in the room.

Their should be a glowing orb at the "Heavy Oak Door" click on the Orb and then a screen will show up on your screen saying exit the inn or you room something like that. click yes. and bang your out of the room. I have never seen the Inn open as you exited. always had to do it this way. hope it helps.. :)

There was no orb, but I could right-click the door and choose 'exit room'.
Thank you.