How many players quiting the game does it take before dev's a bug?

Since Oct 9th 2013 I have been getting the bug Unable to complete Verison Check [30605][20448][10009][10019] I have called three times on the phone chat and put in four tickets on the same problem. after reading the forums i found out other players have the same problem. My question is how run a business where you take money from people and you doing give them what they pay for. It appears that alot of the players getting this error are talking about quiting final fantasy xiv. I hope they can fix this problem soon in the form of a patch or something players can download from the square enix site.

It sounds like a firewall or connection issue.