Second Lives Snow Mound Non-response

Time: 11 Oct 0915 PDT, 12 Oct 0830 PDT
Frequency: Every time I try to select the last snow mound. (And every time all the other characters I saw try to select the mound as well.)
World name: Excalibur
Character name: Enn Orry
NPC name: N/A
Monster name: N/A
Quest name: Second Lives
Class/Level: 40 Arc
Party or solo: Solo
In-game time:
Area and coordinates: 31X 15Y
Steps:
1. Go to the bottom of Witchdrop
2. Stand by the Snow Mound just under the ramp out
3. Click on the Snow Mound


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- Modem maker/model number: ZyXel C100Z

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