Unable to obtain loot

ISP: Comcast

Type of Internet Connection: Cable

Internet Connection Speed:50 Mbit/s

Date & Time: EST, Monday 10-1-2013

Frequency: Once (Did not reproduce)

Character Name: Kino Fatale

Race: Hyur F

World: Excalibur

Class/Level: PLD 50

Area and Coordinates: Coil of Bahamut, Turn 2

Party or Solo: Full Party (8)

NPC Name: "None"

Monster Name: "None"

In-Game Time: Dungeon, don't recall

Steps:
-Rolled Greed on item: Heavy Allagan Cuisses
-Presently had available Armoury Chest, and Inventory Slots
-I did not own any number of this item
-All other members passed on the item
-Item fell to ground with message: Unable to obtain item, item lost
-I have filed 4 in game support tickets over the last two weeks and none have been responded to