Desk Support....

My question is simple... Why its taking you guys so long to ban Bot account that are farming items. I have a guy here in north shroud, Excalibur server name Faiyt Renge. The guy is a glad using a bot. He is TELEPORTING between the mob that have the Diremite Web item makiing impossible to famr them for acouple of items. He kill one mob and bam Nightcrawler style to the next mob and claim it before your instant skill or spell. By the time you go to ban him he already have delivered like 10k web or more. Im wondering why its take so long to ban something so simple. Just send a Gm there and in a minute you will see he violate game rules and have Rmt activity. Just to let you knwo the guy have been there for awhole day ppl reporting it and you guys seem like nothing is wrong. I would like Immediate action again this type of bot situation since this si something easy to ban just go there see the activity for like 5 min BAM banned simple that is it. and put patrol Gm watching those area.