Significant Packet Loss

I am experiencing significant packet loss from Time Warner in Los Angeles, CA to Excalibur. The ping times aren't that great either.

Reply from 199.91.189.39: bytes=32 time=121ms TTL=238
Reply from 199.91.189.39: bytes=32 time=115ms TTL=238
Reply from 199.91.189.39: bytes=32 time=132ms TTL=238
Reply from 199.91.189.39: bytes=32 time=121ms TTL=238
Request timed out.
Reply from 199.91.189.39: bytes=32 time=122ms TTL=238
Reply from 199.91.189.39: bytes=32 time=118ms TTL=238
Reply from 199.91.189.39: bytes=32 time=120ms TTL=238

Ping statistics for 199.91.189.39:
Packets: Sent = 505, Received = 495, Lost = 10 (1% loss),
Approximate round trip times in milli-seconds:
Minimum = 114ms, Maximum = 168ms, Average = 123ms
Control-C

Massive issues here as well. Also from Los Angeles with Time Warner. We get zero issues out but once we get routed through tcore->iweb, it shows heavy issues. About to head out the door though! Will follow up in a few.

I've also been having issues with TWC in LA.

if-3-2.tcore1.PDI-PaloAlto.as6453.net [66.198.127.25] seems to be the trouble maker.

It's sort of cleared up(it'll come back, like always). Ping to the server is higher then normal as well(low 100's vs 190's+)


10 * 110 ms 106 ms if-3-2.tcore1.PDI-PaloAlto.as6453.net [66.198.127.25]
____
16 168 ms 163 ms 164 ms te8-3.dr10.mtl.iweb.com [67.205.127.238]
17 111 ms 104 ms 106 ms 72.55.128.44
18 192 ms 194 ms 195 ms 184.107.107.176

My husband & i also have TWC & had packet loss via routing through hubs at Cogent Co & iweb. I contacted Cogent Co & this was their reply...

Dear Cogent Customer,

The latency and/or packet loss that you are experiencing to this destination is due to occasional high traffic with [Time Warner]. We have repeatedly requested augments to these congestion points and hope [Time Warner] will comply soon. While this has been escalated internally to the CEO level, we encourage you to also contact [Time Warner] customer support with your concerns and complaints. Their delay is a major impediment to internet traffic overall and contrary to net neutrality requirements. Our peering engineers will continue to address this on a daily basis until resolved.

Thank You,

Cogent Communications
T 877.726.4368, option 2
F 202.295.9061
E support@cogentco.com

Not sure if this is legit or not. We have called TWC & they say it's not their issue. No one will take responsibility it seems.

It seems that there have not been any further posts about this concern being an ongoing issue. Because of this, we are considering it to be resolved. If this does continue to be a concern, please create another thread to further discuss resolutions or contact the Support Center at support.na.square-enix.com for assistance.