Losing wired internet connection only while playing FF14

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10-05-2013, 09:54 AM
kalaratic

Losing wired internet connection only while playing FF14

I've had this problem now since launch and it's starting to get really annoying now. Whenever I play the game about 40 min later my ethernet connection will completely dissapear and won't come back until I restart. This issue only happens while I play ff14 and not any other games. Anyone have any idea what's causing this?

Thanks
10-05-2013, 10:19 AM
ntall1

When you say Ethernet connection do you mean you are plugged in? Or are you on wireless?
10-05-2013, 10:22 AM
kalaratic

Yeah my wired connection completely dies and I have to restart just to get it back. Wireless works without interruptions.
10-05-2013, 10:25 AM
Julusp

Quote:

Originally Posted by ntall1

When you say Ethernet connection do you mean you are plugged in? Or are you on wireless?

his title says *wired*

Quote:

Originally Posted by kalaratic

I've had this problem now since launch and it's starting to get really annoying now. Whenever I play the game about 40 min later my ethernet connection will completely dissapear and won't come back until I restart. This issue only happens while I play ff14 and not any other games. Anyone have any idea what's causing this?

Thanks

Do basic check if you have latest OS updates installed and latest NIC (network interface card) driver, also you can find some more information in system logs (start button>right click 'my computer'>manage>system tools>event viewer>windows logs>system) and there should be log around the time explaining what happened (sometimes in a cryptic way, you will need to use google to get answer)
10-05-2013, 10:43 AM
kalaratic

Quote:

Originally Posted by Julusp

his title says *wired*

Do basic check if you have latest OS updates installed and latest NIC (network interface card) driver, also you can find some more information in system logs (start button>right click 'my computer'>manage>system tools>event viewer>windows logs>system) and there should be log around the time explaining what happened (sometimes in a cryptic way, you will need to use google to get answer)

I'll give that a shot, thanks!
10-05-2013, 01:14 PM
KisaiTenshi

Quote:

Originally Posted by kalaratic

I'll give that a shot, thanks!

Check that the router has UPnP enabled or UPnP Disabled and isn't blocking the game.
10-06-2013, 02:50 AM
kalaratic

Just want to update everyone that I think I solved the problem, played 3 hours straight today without my wired internet dying on me. It was an issue with Realtek PCIe GBE Family Network Controller not using enough power. This video helped me solve my problem http://www.youtube.com/watch?v=mWRsHEU5T0U
10-06-2013, 03:04 AM
ntall1

Quote:

Originally Posted by Julusp

his title says *wired*

Lawl.... When I read it, I read it as Wierd.
10-18-2013, 10:33 AM
Philotreu

Greetings kalaratic,

It seems that there have not been any further posts about this concern being an ongoing issue. Because of this, we are considering it to be resolved. If this does continue to be a concern, please create another thread to further try to discuss resolutions or contact the Support Center at support.na.square-enix.com for assistance.

Good Luck!