Please Help So Confused

Windows keep closing the game. Gets to the screen, I Click play and it exits. I don't know what to do :( Please help. FFIV has stopped working.


-=-=-=-=-=-=- System Information -=-=-=-=-=-=-

Operating System Microsoft Windows 7 Home Premium Edition 64bit (build 7600)
Processor Intel(R) Core(TM) i3 CPU M 370 @ 2.40GHz
Number of Processors Logical Core Count 4 Physical Core Count 2
BIOS Ver 1.00 BIOS A09 PARTTBL
Language English (Regional Setting: English)
Physical Memory 3892.523MB
Virtual Memory 2047.875MB
Page File 7783.160MB
Storage C:\ Hard Disk Drive Total Disk Space 451.013GB Free Disk Space 399.079GB
DirectX Version DirectX 11
Graphic Device(s) Intel(R) HD Graphics
+Device \\.\DISPLAY1
+Chip Intel(R) HD Graphics (Core i3)
+Maker Intel Corporation
+Video Memory 64.000 MB
+Shared Video Memory 1632.000 MB
+DAC Type Internal
+Display Mode 1280 x 720 (32 bit) (60Hz)
+Driver igdumd64.dll,igd10umd64.dll,igdumdx32,igd10umd32
+Driver Version 8.15.0010.2182
+Driver Date 7/20/2010 8:40:34 AM
+Driver Language English
+Vertex Shader 3.0
+Pixel Shader 3.0
+Vertex Texture Supported
Sound Device(s) Speakers (Realtek High Definition Audio)
+Device ID {C8DE2267-28ED-404C-B539-0B5B0B284419}
+Device Name RTKVHD64.sys
+Driver Version 6.00.0001.6088
+Driver Language English
+Driver Date 4/13/2010 8:16:56 PM
Input Device(s) {6F1D2B60-D5A0-11CF-BFC7444553540000}
+Name Mouse
+Notes Axis 3 Button 5 Field of View 0
Input Device(s) {6F1D2B61-D5A0-11CF-BFC7444553540000}
+Name Keyboard
+Notes Axis 0 Button 128 Field of View 0


-=-=-=-=-=-=- Application Information -=-=-=-=-=-=-

Technical Support - Post New Thread - Windows Internet Explorer


-=-=-=-=-=-=- Install Information -=-=-=-=-=-=-

ABBYY FineReader 6.0 Sprint
Adobe Flash Player 10 ActiveX
Adobe Reader 9.1.2
Advanced Audio FX Engine
Apple Application Support
Apple Software Update
Atheros Communications Inc.(R) AR81Family Gigabit/Fast Ethernet Driver
Cozi
D3DX10
Definition update for Microsoft Office 2010 (KB982726)
Dell DataSafe Local Backup
Dell DataSafe Local Backup - Support Software
Dell DataSafe Online
Dell Dock
Dell Getting Started Guide
Dell Toolbar
Dell Webcam Central
FINAL FANTASY XIV
GoToAssist 8.0.0.514
Intel(R) Graphics Media Accelerator Driver
Intel(R) Management Engine Components
Internet Explorer
Java Auto Updater
Java(TM) 6 Update 24
Junk Mail filter update
MSVCRT
MSVCRT_amd64
McAfee Security Center
Microsoft Office Access MUI (English) 2010
Microsoft Office Access Setup Metadata MUI (English) 2010
Microsoft Office Excel MUI (English) 2010
Microsoft Office Home and Student 2010
Microsoft Office OneNote MUI (English) 2010
Microsoft Office Outlook MUI (English) 2010
Microsoft Office PowerPoint MUI (English) 2010
Microsoft Office Proof (English) 2010
Microsoft Office Proof (French) 2010
Microsoft Office Proof (Spanish) 2010
Microsoft Office Proofing (English) 2010
Microsoft Office Publisher MUI (English) 2010
Microsoft Office Shared MUI (English) 2010
Microsoft Office Shared Setup Metadata MUI (English) 2010
Microsoft Office Single Image 2010
Microsoft Office Word MUI (English) 2010
Microsoft SQL Server 2005 Compact Edition [ENU]
Microsoft Search Enhancement Pack
Microsoft Silverlight
Microsoft Visual C++ 2005 ATL Update kb973923 - x86 8.0.50727.4053
Microsoft Visual C++ 2005 Redistributable
Microsoft Visual C++ 2005 Redistributable - KB2467175
My Web Search (IWON)
PowerDVD DX
QuickTime
Realtek High Definition Audio Driver
Roxio Burn
Security Update for CAPICOM (KB931906)
Security Update for Microsoft .NET Framework 4 Client Profile (KB2446708)
Security Update for Microsoft Excel 2010 (KB2466146)
Security Update for Microsoft Office 2010 (KB2289078)
Security Update for Microsoft Office 2010 (KB2289161)
Security Update for Microsoft PowerPoint 2010 (KB2519975)
Security Update for Microsoft Publisher 2010 (KB2409055)
Security Update for Microsoft Word 2010 (KB2345000)
Skype Toolbars
Skype™ 4.2
Superchips Easy Update
System Requirements Lab
Update for Microsoft Office 2010 (KB2202188)
Update for Microsoft Office 2010 (KB2413186)
Update for Microsoft Office 2010 (KB2494150)
Update for Microsoft OneNote 2010 (KB2493983)
Update for Microsoft Outlook Social Connector (KB2441641)
WildTangent Games
Windows Live Communications Platform
Windows Live Essentials
Windows Live Installer
Windows Live Mail
Windows Live Messenger
Windows Live Movie Maker
Windows Live PIMT Platform
Windows Live Photo Common
Windows Live Photo Gallery
Windows Live SOXE
Windows Live SOXE Definitions
Windows Live Sync
Windows Live UX Platform
Windows Live UX Platform Language Pack
Windows Live Writer
Windows Live Writer Resources


-=-=-=-=-=-=- Proccess Information -=-=-=-=-=-=-

C:\Program Files (x86)\Common Files\Java\Java Update\jusched.exe 000014F4
C:\Program Files (x86)\CyberLink\PowerDVD DX\PDVDDXSrv.exe 00001364
C:\Program Files (x86)\Dell DataSafe Online\DataSafeOnline.exe 00001248
C:\Program Files (x86)\Dell V310-V510 Series\dleamon.exe 000013BC
C:\Program Files (x86)\Dell V310-V510 Series\ezprint.exe 0000105C
C:\Program Files (x86)\Dell Webcam\Dell Webcam Central\WebcamDell2.exe 00001408
C:\Program Files (x86)\Microsoft\Search Enhancement Pack\SCServer\SCServer.exe 00001CF8
C:\Program Files (x86)\MyWebSearch\bar\1.bin\MWSOEMON.EXE 00000FE4
C:\Program Files (x86)\Roxio\Roxio Burn\RoxioBurnLauncher.exe 0000115C
C:\Program Files (x86)\SquareEnix\FINAL FANTASY XIV\ffxivconfig.exe 00001A2C
C:\Program Files (x86)\iTunes\iTunesHelper.exe 000014E8
C:\Program Files (x86)\internet explorer\iexplore.exe 00001B5C
C:\Windows\SysWOW64\Macromed\Flash\FlashUtil10p_ActiveX.exe 00001D54
c:\Program Files\WIDCOMM\Bluetooth Software\BluetoothHeadsetProxy.exe 00001550

I...don't think your video chip can run it. O_o

Can I get another one so I can run it?

Are you on a laptop? If so, no, you can't change your graphics card.

First try the benchmark and see if it runs here: http://www.finalfantasyxiv.com/media/benchmark/na/

Then for some reason if the game does not run (as this happened to me MANY of times because I play on a 16 core workstation running Windows Server 2008 R2) Try This:

Open notepad and enter this EXACTLY:

start /affinity F /high ffxivboot.exe

then save this file in your Final Fantasy XIV folder as FFXIV.bat
double click to start it and see what happens.

you may need to go into your ffxiv config and turn everything down to the lowest settings and go from there.

Hope it helps.

You have an integrated INTEL graphics chip. There is no way it is possible for it to run a game of this magnitude. If this is a laptop, it is impossible to change it more than likely.

You will need a laptop with at least a Nvidia240M; or ATI equivalent. Judging by the setup, if the mobo has not been installed with a dedicated GFX card, then you may be able to have someone install one for you.