CRITICAL: Escape from Castrum Centri - Helm missing, can't progress (Updated)

ISP:
Don't know.

Type of Internet Connection:
DSL

Internet Connection Speed:
Don't know, fast enough.

Date & Time:
Don't know, this happened several days ago.

Frequency:
I only have one account and this is a story quest, so it's only happened once.

Character Name:
Elfin Lied, same character that's posting.

Race:
Hyur F

World:
Cactuar

Class/Level:
~46 Bard. I'm not exactly sure about the level but it's definitely on my bard.

Area and Coordinates:
Where you progress until it says "Speak to Cid while disguised as an imperial soldier."

Party or Solo:
Solo

NPC Name:
None

Monster Name:
None

In-Game Time:
Don't know.

Steps:
This happened several days ago so I don't remember too clearly. I was just going through story & side quests; I know for sure that I visited the 2 guilds in Uldah and Lima Losa, since they're steps towards "Speak to Cid in disguise." When I got to that point, I couldn't find the helm anywhere, in my armory chest, inventory, nor Key Items bag.

It's possible I might have accidentally thrown it away, but I doubt it.

Hope I posted this correctly, it wouldn't let me post on my previous thread that's in a different category :). Let me know if you have any questions, thanks.

Thank you for posting your concerns about progressing without the helm. I have made sure to submit all of your information to the development team, and they will thoroughly investigate this matter based on your report. Unfortunately, I cannot guarantee that a direct response will be posted on this thread, but I do recommend checking Here or Here for any details regarding the development team's investigation. Thanks again for your report!