If you are having 90002/90001/Disconnects please REPLY HERE!

I have been playing with zero issues for quite awhile now, and today, the error, the disconnects only when I'm in an instance.

I do not have Spectrum internet, I have Xfinity/Comcast.

Reading this thread, I have done the steps, all but delete and reinstall. Still crashing out with the 90002 error.

Issues just started tonight. Can't finish a single instance, but can stand around in towns for hours on end.

I have gone through the majority of the steps on the thread, including a reinstall. 9002 haunts me.

On line with Spectrum tech support now, going to see if they have any suggestions

Edit: Spectrum tech support recommended performing a hard reset of my router, in case the internal channels got scrambled. She also did a reprovision of my modem.

But if it's also hitting Xfinity now, then it's clearly not just a spectrum issue. I kind of want to record what is happening locally with FRAPS or something and make it go viral because it still feels like SE doesn't believe us about how bad it is.

My ISP is Altice/Optimum and I've been having this problem for weeks. I've tried many things and nothings worked. I just want to play the game

I am in Phoenix with Cox.

Over the last week or so I get severe lag in instanced content with 8 or more people. My abilities slow down, sound effects cut out, I float and slide at times and I've definitely died a lot due to being in AoEs I couldn't see in time. In Palace of the Dead I have DCed a couple seconds into the dungeon.

Sometimes the game is very slow to launch or just lingers on a black screen then crashes.

My internet is wifi and has never been great but I just replaced my wireless adapter with a much stronger one and this issue persists. Other online games run fine.

90002 Still happening every play session, having originally posted about this months ago. Most common / almost repeatable occurrence is logging into GC squadron barracks, probably get disconnected 7/10 times, otherwise totally random, with a slightly higher chance when zoning anywhere. It seems to be all data centres, not just Chaos EU.

Yes, it's still happening... since 2014. I'd like to get this cleared up before Endwalker please. 90001 disconnects stick me behind the queue.

What's weird about my disconnects is I don't get error codes (Like 90001) or lag before the d/c. Mine just happens quick and just with the message "You've been disconnected from the server". The one thing I do have in common with some posting here is my ISP is Spectrum, it's not my PC or connection as both seem fine and the issue only started like maybe the past year or so. Before then I never d/c'd as much as I do now, now it seems to happen at least 3-4 times randomly any given session I play.

I'm a new player and this errors have been happening to me daily, specially when I'm joining an instance on the duty finder, but also when engaging on cutscenes or talking to quest npcs. It happens around 5-10 times every single day. For a new player who just bought the whole game on steam this is really annoying, since i tried every fix possible that i could find online and nothing helped.

The 90002 DC's are continuing, seemingly getting worse. I even set up my router's integrated ping reduction service and still it hasn't helped. Since my last post the lag has now spread to cities and populated areas, as well as instances. I've even DC'd while idling in housing. I'm using Mediacom, meaning that this doesn't seem to be a provider specific issue.

It's not my internet. There's something up with SE's instance servers.

When are you going to address this, Square? You have a 30+ page thread that's been going on for a year for tons of people having this problem.

This week has been horrible. I've d/c'd due to 900002 errors so many times this week. Five times in the same CLL instance in the same night, during PvP, during 24 man raids, and tonight during BA which cost me a clear as I died as a result and got sucked out during blackhole. Sometimes I see the d/c indicator over my head standing still by the retainer bell doing nothing. This is beyond ridiculous at this point. Why won't you talk to us? Why won't you help us?

I share the same internet as my roommate. I get 90002 errors all the time. They do not. I always connect to 204.2.229.104. They always connect to 204.2.229.106. Same house. Same internet. Same modem. Different computers. Different connection IP. Looked up 204.2.229.104, and it's registered to NTT. When will you have NTT address this? I've never had so many disconnect issues until Shadowbringers went live and it's been plaguing me ever since. Not our ISP. Literally zero issues with any other game or network related service/streaming/anything. Even while playing FF14. Only FF14 disconnects or has lag.

Quote:

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Originally Posted by Drox

What's weird about my disconnects is I don't get error codes (Like 90001) or lag before the d/c. Mine just happens quick and just with the message "You've been disconnected from the server". The one thing I do have in common with some posting here is my ISP is Spectrum, it's not my PC or connection as both seem fine and the issue only started like maybe the past year or so. Before then I never d/c'd as much as I do now, now it seems to happen at least 3-4 times randomly any given session I play.

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So an update to my issue (Maybe this helps others). I changed the permissions of 3 executables to make sure they launch with admin permissions within my steam folders (ffxiv, ffxiv_dx11, and ffxivboot64). Did this a day or so ago, haven't d/c'd yet since changing the permissions. Not sure if this helps anyone but it seems to have curved the issue for me at the moment. For good measure I also did a hard reset on my router.

Yesterday was the worst day yet, Sat 26th June, either my wife or myself were being disconnected every 20-40 mins on average, some times sooner. It is still happening today Sun 27th Jun.

Just to let you all know, they addressed the connection issues today. Let's hope it fixed our problems so we can have fun again :D

https://na.finalfantasyxiv.com/lodes...5764fa9b8951ce

I optimistically look forward to trying again tonight... although, I have had these issues since i bought the game in January, and others have had the issue for much longer, hard to believe this will be THE fix.

Lasted about 30 mins before getting booted :(



Edit: and another 4-5 times over approx 4 hrs

Tonight's broadband quality graph, everything looking OK at my end.

https://www.thinkbroadband.com/broad...3c9-29-06-2021

Someone in my raid group still got the disconnect.

I've been experiencing pretty significant lag for the past 4 or 5 days. Makes the duty finder ques unplayable because of the rubber banding.

Same here, I still have lag spikes.

On my route, there's still moderate packet loss being introduced at NTT San Jose (ae-1.r24.snjsca04.us.bb.gin.ntt.net) and significant packet loss at the last hop before the neolobby datacenter servers (204.2.229.234). With this kind of poor network performance, it's no surprise that people are having such trouble staying connected to the game.

This problem can be mitigated (at least on my end, as a central US player attempting to connect to Aether) by finding an alternate route to the game servers (e.g. Mudfish or another VPN service) that bypasses San Jose. Sacramento or another "North California" geolocated endpoint server seems to work solidly for me, but YMMV.

I'm actually seeing the same kind of problems when connecting to a JP data center - the latency is about what you'd expect for a transpacific connection but the packet loss is problematic and 90k disconnects are frequent. Again, this can be mitigated by changing endpoints to avoid as much of the NTT pipe as possible.

I understand why SE chooses to use NTT for their hosting, but these issues are long standing and really need some attention.

Me and my partner have been using Exitlag because if we do not use it we cannot play :(

Quote:

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Originally Posted by Manuu

Just to let you all know, they addressed the connection issues today. Let's hope it fixed our problems so we can have fun again :D

https://na.finalfantasyxiv.com/lodes...5764fa9b8951ce

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Perhaps I have lost the mind but there was a time where I wished to do system and network administration stuffs, also coding this too. From limited knowledge on how this all functions it is not a problem that can easily be fixed. We are running into simple physics limitations and bypassing them would require spending for both Square and NA internet providers (HA!). There are simply not enough connections from NTT to the Comcast/Charter ibone to support one entire country the size of America. The weak link appears to be NTT's nodes or however they have them configured (probably the way they would in Japan).

Thousands and thousands and many many players all connecting into the same node > node becomes unstable and begins (well should) rerouting traffic through other nodes > other nodes are also oversaturated and kerblam disconnected. That is why your address within the NTT network can shift and why some even in same house are disconnected while others are not (husband drops while wife is okay). Square needs to add East Coast and Central servers (one datacenter for each major region). This would split the players across the Comcast ibone leading to less oversaturated nodes and better experience for all. It is also something that will probably not happen :(

The loss of connection has been really bad this weekend so far, as well as last weekend, (although not quite as bad during the week). Also there is a lot more chat on Novice Network the last week or 2, an influx of new players?

It seems likely the two things are connected, more players = more frequent disconnections.

Also I have been trying "Exit Lag" this weekend on their 3 day free trial, it has not fixed the issue.

I believe @MiaShino has hit the nail on the head, the servers are overloaded and it would seem some players on certain ISP's are more likely to suffer the disconnections than others.

The drop outs have been getting steadily worse since I started in January, but the last few weeks have been REALLY bad, and weekends are the worst.

Today I created a new character on the other EU server LIGHT, I was disconnected after about 20 mins, it's no better there.

Would someone please escalate this problem to Network staff to have a look at, the game is almost unplayable at this point.

A Link to my live Broadband Quality Monitor, you can see there is no packet loss at the ISP's end
https://www.thinkbroadband.com/broad...27da256e6ef801


Edit: Removed the ping plotter traces showing cyclic packet loss, it was something to do with my PC that a reboot cured.
The disconnection fault still stands, as both my PC and my wifes PC have the same very frequent random disconnections.

No issues all day yesterday and today this morning until right now in the afternoon, I'm getting kicked out of the game constantly 90002, 90006 and 2002!

Returning to this thread because there are many many already browsing it to deliver a warning to any using Exitlag or other VPNs.

If you begin to receive a "password/id" incorrect message while logging in follow the bellow steps.
Close exitlag.
Load launcher and enter password and one time code.
Open exitlag again.
Click the launch button.

You will now be playing through your VPN, just replace the Exitlag with the vpn that you use and all will work. It would appear that Square will flag IP addresses that appear suspicious causing their authentication service to deny login credentials. This is umm.. mildly infuriating. Either fix the fricken NTT node or give whitelist option. I was told using one time password would prevent this yet it has not. Now instead of requesting password reset it simply blacklists the "offending" ip address.

I know it is not Japanese way to complain so I deliver warning instead. I have other things that I could be doing with my time and my dosh that do not involve finding ways around Square's unwillingness to allocate funds. Good day.

Quote:

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Originally Posted by MiaShino

Returning to this thread because there are many many already browsing it to deliver a warning to any using Exitlag or other VPNs.

If you begin to receive a "password/id" incorrect message while logging in follow the bellow steps.
Close exitlag.
Load launcher and enter password and one time code.
Open exitlag again.
Click the launch button.

You will now be playing through your VPN, just replace the Exitlag with the vpn that you use and all will work. It would appear that Square will flag IP addresses that appear suspicious causing their authentication service to deny login credentials. This is umm.. mildly infuriating. Either fix the fricken NTT node or give whitelist option. I was told using one time password would prevent this yet it has not. Now instead of requesting password reset it simply blacklists the "offending" ip address.

I know it is not Japanese way to complain so I deliver warning instead. I have other things that I could be doing with my time and my dosh that do not involve finding ways around Square's unwillingness to allocate funds. Good day.

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Ran into this issue tonight. I'm getting almost 50% packet loss from 209.2.229.234. ExitLag helps but I still get disconnect issues almost every 30mins. If I run it without ExitLag, forget it. It will crash the minute I get on the server. So SE, when are you going to fix this issue with the NTT node? 35 pages and counting....

https://ibb.co/vL4rX4T

Quote:

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Originally Posted by DaemonInazuma

Ran into this issue tonight. I'm getting almost 50% packet loss from 209.2.229.234. ExitLag helps but I still get disconnect issues almost every 30mins. If I run it without ExitLag, forget it. It will crash the minute I get on the server. So SE, when are you going to fix this issue with the NTT node? 35 pages and counting....

https://ibb.co/vL4rX4T

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Which region are you selecting through Exitlag? It requires small bits of guessing but you wish to select a region that causes you to route around the overloaded node. For me I must route out of country so Canada works, this takes me through New York (sometimes Ashburn) up to Canada then back down around the Sacramento node. Tis not perfect because if too many connect from Canada or use that route through Exitlag we have same issue again. :( Still! I shall take 20-55 ping over 110-180 ping any fricken day!

I actually get better ping to Japan or the EU then California..

Quote:

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Originally Posted by MiaShino

Which region are you selecting through Exitlag? It requires small bits of guessing but you wish to select a region that causes you to route around the overloaded node. For me I must route out of country so Canada works, this takes me through New York (sometimes Ashburn) up to Canada then back down around the Sacramento node. Tis not perfect because if too many connect from Canada or use that route through Exitlag we have same issue again. :( Still! I shall take 20-55 ping over 110-180 ping any fricken day!

I actually get better ping to Japan or the EU then California..

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So far the LA04 has been the most stable, but that is disconnecting every 30mins to an hour. I've tried CA, but it is not as stable and lags pretty badly for me. My ping is not the problem. I'm roughly getting 25-50ms ping on whatever route I chose. My packet loss is the issue. I'm on AT&T Fiber 1gig in the Atlanta area. Ever since about a month ago, it has become impossible to play the game.

I'm not even doing instance content. The only thing I've been doing is running New Game+ to replay the story. I've opened all the proper ports, followed everything that has been posted by the dev team to fix this issue (IE Changes), I'm a wired connection with a current speedtest at 940mbps down and 940mbps up, I've updated my DNS to Cloudflare and flushed and renewed it on my PC, I've reset my router twice and manually put in my settings. Short of changing my ISP, I've done everything conceivable to fix this issue.

I've now had to resort to a paid VPN which still doesn't frickin' work. At this point I've resign after 8 years of paying my sub that I might not be able to play this game anymore....

I'm also have severe connection problems the last month. Whereas before I've never ever had a connection problem with FFXIV. Ever since the beginning of June I get constant disconnects and its gotten so bad there are times during peak play hours where I get back into the game and then it disconnects me within 10 seconds repeatedly! During off peak hours I can go hours without getting disconnected but this is super frustrating because I can't do duties or anything when I'm constantly getting disconnected and I keep losing mats when I'm trying to craft.
I've tried everything I can find to fix this. Everything is up to date, I haven't changed anything -- its the servers because I've tried multiple computers on different networks and they all do it. I've also tried clearing IE cache, switching dns servers, rolling back updates, turning off firewalls, turning off antivirus, changing ip, etc. I've also uninstalled, restarted the computer and reinstalled. I am on the Leviathian server, please fix this! I'm about ready to unsub because I'm paying and cannot even play!

chaos\lousoix

3 days that can't actually play, already checked all the stuff the support page says, have no internet connection problem (fiber 100mb), got the modem this year, upnp enabled, tried to disable firewall ... changed the connection using my phone as hotspot.

Opening a case with the support, hope square address this topic soon.

quick update hoping this can help anyone:
Tried to create a new char on a American Datacenter and the game actually works, got double the latency but non lag and disconnection as for the European Servers.
Try to do some ping test with the IP used for the ffxiv process, the European IP lose some packets the American one does not lose any packet.
Then I tried the VPN client some user talked about in this topic (exitlag), using that I've managed to play the game.
So, could be a problem with my ISP (fastweb in Italy) or could be a problem with Square Enix servers, some routing not working as it should maybe.... don't know.

bye

Hello, I recently started playing XIV on my PS4 back in April, and play on Gilgamesh. Not sure if it matters but that's on Aether on the North American data center. I can't recall when it started, but over a month ago I started to get 90006 disconnect alerts during gameplay. I could be in a dungeon, in the field, watching a cinema... anything, and I can get the alert.

90006 seems to be happening with a higher frequency now, multiple times a day. My connection is PS4 Pro > ethernet > router > ethernet > modem. When the 90006 happens and I'm taken back to character login screen I will see the connection status as Excellent most of the time. Sometimes it will say Poor and fluctuate back and forth with Excellent before landing there. Also, when the 90006 occurs I my internet is connected otherwise. Speedtests show like 220+ Mbps down, and 10+ mbps up.

This error seems to unfortunately be historic and there's not a lot of concrete steps for PS4 or PC.

Is there anything I can do with PS4 or network equipment to avoid this? I've been considering getting a new router aside from this issue since the one I have is oldish, but things seem fine on the surface for all other activity. Its just becoming too frequent that its frustrating the MSQ experience. :confused:

Playing on Light Datacenter and having issues.

Did a tracert and seems the problem is definitely on SE's end.

1 <1 ms <1 ms <1 ms 10.254.128.1
2 24 ms 27 ms 23 ms 10.254.254.1
3 28 ms 23 ms 27 ms 10.255.240.42
4 26 ms 24 ms 45 ms 193.142.43.122
5 26 ms 25 ms 29 ms fra3.xe-0-0-0.accelerated.de [84.200.230.82]
6 25 ms 26 ms 24 ms ae-43-432.r01.frnkge13.de.bb.gin.ntt.net [213.198.72.217]
7 24 ms 25 ms 24 ms ae-3.r21.frnkge13.de.bb.gin.ntt.net [129.250.6.50]
8 26 ms 24 ms 24 ms ae-17.r00.frnkge13.de.bb.gin.ntt.net [129.250.6.42]
9 25 ms 25 ms 25 ms ffm-b5-link.ip.twelve99.net [62.115.147.64]
10 25 ms 34 ms 27 ms ffm-bb2-link.ip.twelve99.net [62.115.114.90]
11 33 ms 26 ms 23 ms ffm-b1-link.ip.twelve99.net [62.115.121.7]
12 25 ms 27 ms 28 ms kddi-ic319844-ffm-b1.ip.twelve99-cust.net [62.115.32.106]
13 26 ms 25 ms 24 ms 195.82.61.14
14 1316 ms * 1239 ms 195.82.50.234
15 32 ms 26 ms 26 ms 195.82.50.10

Quote:

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Originally Posted by technojeff

quick update hoping this can help anyone:
Tried to create a new char on a American Datacenter and the game actually works, got double the latency but non lag and disconnection as for the European Servers.
Try to do some ping test with the IP used for the ffxiv process, the European IP lose some packets the American one does not lose any packet.
Then I tried the VPN client some user talked about in this topic (exitlag), using that I've managed to play the game.
So, could be a problem with my ISP (fastweb in Italy) or could be a problem with Square Enix servers, some routing not working as it should maybe.... don't know.

bye

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Hey i also am in Italy using fastweb and having this problem is there a way to work out what to do?

Quote:

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Originally Posted by Nicola95

Hey i also am in Italy using fastweb and having this problem is there a way to work out what to do?

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You can try to use the VPN client Exitlag, it's free for 3 days, at least you can see if it works and don't need to spend any money.

I'm currently using it and playing with no lag or connection problem.

Don't know If I'm going to pay for a VPN client just to play FFXIV... really hope Square addresses the matter, still have a ticket opened with support.

I've been playing FFXIV daily without any connection (or any other bugs) problems for over two years. The dreaded 90002 connection drops just started two days ago. They now happen relentlessly about 3-4 times per hour. I've tried most commonly recommended fixes (eg disable large send offloads, flush DNS, use Google DNS etc) without any success. Also been getting quite few in-game lags. Have a support ticket pending, in the meantime I'm re-installing the game on a second, more or less vanilla, version of W10 on a separate partition on the same rig and will try running it with no AV software installed (living dangerously, eek!). Apart from a VPN, I'm running out of options.

I understand the FFXIV player base has been expanding considerably recently. Anyone think this could be causing the problem? And if so, why just me?

As much as the moderators are instructed to point the finger at the people who play this game. There are plenty of ways this can be proven as an SE issue. If SE doesn't stop being cheap and fix this, they are going to have a class action lawsuit coming their way.

MY DISCONNECTION PROBLEMS ARE FINALLY SOLVED

After much complaining and finger pointing at SE it turned out to be my cable modem.
SE kept telling me they had no problems with their network, Virgin media kept telling me there were no problems on their network. At the times they checked it may have been working ok.

I was using an older Virgin Media Hub 2, it was replaced with a newer Hub 3
The modem was replaced Friday morning, and not one disconnect was had all weekend.

I don't know if the hardware had developed fault, or if the Hub 3 runs different software, but the problem is gone for me.

To other people having the same issue, it could be worth asking your ISP for a replacement modem if you too have an older model.

This may assist some (upgrading their modem) especially if they are on the older docsis standard. You will want at the least 28 bonded channels. If your isp supports proper dynamic routing you may see fewer connection issues because you are now able to be hopped onto less congested routs.

However annnnd there is a biiiig but here do not worry about this if you are not on 2.5 plus gigabit ethernet. Docsis 3.0 is more then sufficient for most especially those trapped in America land. The issue will not resolve permanently because the overloaded nodes are within the NTT network (Square's network). Even Comcast of all things report acceptable ping until the route leaves into the NTT network. As more and more fresh sprouts join us over here in Eorzea even the vpn will not be enough to prevent connection issues. Am already noticing that on Exitlag during prime hours I must switch my route several times to avoid congested nodes.

So I talked to my ISP and got a new modem on Thursday. Was working like a charm til Friday night. Logged in for raid on Saturday afternoon and BAAM, bad internet again on both WiFi and LAN cable (I'm a PS4 player). Same symptoms. Rubberbanding, dualcasts not getting consumed, people teleporting/just not moving, castbars not resolving etc. Had no choice but to revert to old 4G again.

I'm here like everyone else for 90006 (BSOD equivalent).
Hoping for a solution soon