Reporting Issues Resulting from the North American Data Center Relocation

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05-30-2017, 09:02 PM
Jujuno

Type of Issue/Feedback: Lobby Server Error (code: 2002)
Name of your Internet Service Provider (ISP): Telkom Indihome
State/Country: Indonesia
Date/Time: two days after the data center move
World Name: Sargatanas
Frequency: Almost every day to the point of I need to make an alt on another data center just to play

I've googled all I could about error code 2002 but I feel like it's so scarce that there hasn't been any concrete answer :(
I could access the European and Japanese data center just fine, it's every time I tried to access a server on the primal or aether data center when the error occurs.
05-31-2017, 01:09 AM
Bremm

Type of Issue/Feedback: 250ms ping more than double previous ping. Constant lag and disconnections.
Name of your ISP: Comcast
State: Michigan
Country:USA
Date/Time: after server move. No specific time happens regularly threw out the day.
World Name: Siren
Frequency: once an hour or more.
05-31-2017, 06:12 AM
Kuky

Type of Issue/Feedback: Ping went up to 330ms from my average 160ms after server relocation, this makes the game unplayable without a VPN.
Name of your Internet Service Provider (ISP): GVT/Vivo
State/Country: Brazil
Date/Time: After server relocation
World Name: Behemoth
Frequency: Always
Tracert: https://pastebin.com/qWsGePxF
05-31-2017, 12:54 PM
Frostswamp

Type of Issue/Feedback: Randomly everything stops moving for about 30 seconds at a time cept my character and disconnecting from the server very often
Name of your Internet Service Provider (ISP):Comcast Xfinity
State/Country: PA, USA
Date/Time: Since the move
World Name: Faerie
Frequency: Basically every other day for an hour or two.
05-31-2017, 01:36 PM
Narthice

Type of Issue/Feedback: (Random disconnects, mostly when in trials/raids/dungeons. Using Ping Zapper didn't make a difference)
Name of your Internet Service Provider (ISP): CenturyLink
State/Country: Florida
Date/Time: (Will start documenting from now on and will keep editing as they happen)
World Name: Faerie
Frequency: (While farming A1S, occurred 4 times in one hour) before relocation it would happen sometimes. not now it's everyday.
05-31-2017, 10:51 PM
Mensworth

Type of Issue/Feedback: I am having trouble just staying connected now and i only have 100 ping. Nearly every 15 mins. (This wasn't happening until the relocation.)
Name of your Internet Service Provider (ISP): Spectrum
State/Country: United States, Maine
Date/Time: Since the relocation, everyday.
World Name: Hyperion
Frequency: Nearly every 15 mins or 30 mins
06-01-2017, 03:25 AM
nejiamrod

Type of Issue/Feedback: Very high ping, 200~250ms
Name of your Internet Service Provider (ISP): NET Virtua
State/Country: São Paulo/Brazil
Date/Time: since the datacenters migration
World Name: Behemoth
Frequency: Always
Traceroute records:

Rastreando a rota para 204.2.229.9 com no máximo 30 saltos

1 <1 ms <1 ms <1 ms 192.168.0.1
2 11 ms 12 ms 9 ms b3ea6001.virtua.com.br [179.234.96.1]
3 11 ms 9 ms 8 ms c95eb064.virtua.com.br [201.94.176.100]
4 16 ms 15 ms 34 ms embratel-T0-3-0-1-uacc01.cas.embratel.net.br [189.22.35.117]
5 20 ms 15 ms 19 ms ebt-H0-0-0-0-tcore01.cas.embratel.net.br [200.244.212.162]
6 131 ms 130 ms 130 ms ebt-BP11921-intl02.nyk.embratel.net.br [200.230.220.158]
7 139 ms 138 ms 139 ms ce-0-10-0-2.r08.nycmny01.us.bb.gin.ntt.net [129.250.202.185]
8 137 ms 138 ms 139 ms ae-3.r24.nycmny01.us.bb.gin.ntt.net [129.250.5.61]
9 204 ms 193 ms 189 ms ae-2.r20.sttlwa01.us.bb.gin.ntt.net [129.250.4.13]
10 209 ms 210 ms 213 ms ae-0.r21.sttlwa01.us.bb.gin.ntt.net [129.250.2.54]
11 209 ms 209 ms 228 ms ae-3.r23.snjsca04.us.bb.gin.ntt.net [129.250.3.124]
12 231 ms 229 ms 234 ms ae-41.r02.snjsca04.us.bb.gin.ntt.net [129.250.6.119]
13 209 ms 220 ms 212 ms ae-2.r00.scrmca02.us.bb.gin.ntt.net [129.250.7.33]
14 215 ms 219 ms 214 ms xe-0-1-0-1-1.r00.scrmca02.us.ce.gin.ntt.net [129.250.195.46]
15 242 ms 233 ms 233 ms 204.2.229.234
16 221 ms 224 ms 224 ms 204.2.229.9

Rastreamento concluído.
06-01-2017, 04:59 AM
asheryon

Type of Issue/Feedback: Very high ping, from an average of 160-180 to 240-270
Name of your Internet Service Provider (ISP): Fibertel
State/Country: Argentina
Date/Time: since the datacenters migration
World Name: Sargatanas
Frequency: Permanent

edit: definetly a routing issue, using a vpn, ping goes back to the normal values.
06-01-2017, 06:05 AM
VirginiaXL

Type of Issue/Feedback: Increased ping, which went from a 150ms average to 270-300ms
Name of your Internet Service Provider (ISP): Vivo
State/Country: Pernambuco/Brazil
Date/Time: Since the Data Center move.
World Name: Sargatanas
Frequency: Always
Traceroute records:
1 1 ms 1 ms 1 ms PowerBox.home
2 7 ms 6 ms 7 ms gvt-b-sr02.rce.gvt.net.br [179.184.126.16]
3 8 ms 7 ms 8 ms 201.22.67.155.dynamic.adsl.gvt.net.br [201.22.67.155]
4 22 ms 22 ms 22 ms 201.22.76.202.dynamic.dialup.gvt.net.br [201.22.76.202]
5 55 ms 55 ms 55 ms grafortw2--5-2-1.net.telefonicaglobalsolutions.com [216.184.112.72]
6 131 ms 125 ms 126 ms 94.142.98.153
7 150 ms 150 ms 150 ms 94.142.98.194
8 225 ms 246 ms 225 ms 213.140.35.211
9 239 ms 238 ms 238 ms 5.53.3.18
10 249 ms 248 ms 248 ms ae1-0-ntt-grtamstc1.net.telefonicaglobalsolutions.com [213.140.53.97]
11 233 ms 232 ms 233 ms ae-4.r25.amstnl02.nl.bb.gin.ntt.net [129.250.2.146]
12 238 ms 237 ms 236 ms ae-5.r23.asbnva02.us.bb.gin.ntt.net [129.250.6.162]
13 314 ms 313 ms 314 ms ae-10.r22.snjsca04.us.bb.gin.ntt.net [129.250.6.237]
14 321 ms 322 ms 321 ms ae-40.r02.snjsca04.us.bb.gin.ntt.net [129.250.3.121]
15 321 ms 322 ms 321 ms ae-2.r00.scrmca02.us.bb.gin.ntt.net [129.250.7.33]
16 343 ms 338 ms 322 ms xe-0-1-0-1-1.r00.scrmca02.us.ce.gin.ntt.net [129.250.195.46]
17 320 ms 320 ms 320 ms 204.2.229.234
18 327 ms 327 ms 318 ms 204.2.229.9
06-01-2017, 09:30 PM
TGB_MX

Ping Increase

Type of Issue/Feedback: Increased ping, which went from a 150ms average to 300+ms
Name of your Internet Service Provider (ISP): Vivo
State/Country: Sao Paulo/Brazil
Date/Time: Since the Data Center move.
World Name: Lamia
Frequency: Always
Traceroute records:
Tracing route to 204.2.229.9 over a maximum of 30 hops

1 <1 ms <1 ms <1 ms www.instaladorvivofibra.br [192.168.15.1]
2 * * * Request timed out.
3 2 ms 2 ms 2 ms 187-100-188-42.dsl.telesp.net.br [187.100.188.42]
4 2 ms 2 ms 2 ms 187-100-194-2.dsl.telesp.net.br [187.100.194.2]
5 2 ms 2 ms 2 ms 187-100-39-25.dsl.telesp.net.br [187.100.39.25]
6 10 ms 10 ms 10 ms 5.53.1.30
7 116 ms 116 ms 116 ms 94.142.98.157
8 164 ms 164 ms 164 ms 94.142.98.216
9 243 ms 229 ms 229 ms 94.142.117.239
10 236 ms 240 ms 236 ms 5.53.3.20
11 233 ms 233 ms 233 ms ae1-0-ntt-grtamstc1.net.telefonicaglobalsolutions.com [213.140.53.97]
12 242 ms 246 ms 242 ms ae-4.r25.amstnl02.nl.bb.gin.ntt.net [129.250.2.146]
13 238 ms 238 ms 238 ms ae-5.r23.asbnva02.us.bb.gin.ntt.net [129.250.6.162]
14 291 ms 291 ms 291 ms ae-10.r22.snjsca04.us.bb.gin.ntt.net [129.250.6.237]
15 295 ms 295 ms 295 ms ae-19.r01.snjsca04.us.bb.gin.ntt.net [129.250.3.27]
16 295 ms 295 ms 295 ms ae-1.r00.scrmca02.us.bb.gin.ntt.net [129.250.7.31]
17 296 ms 295 ms 296 ms xe-0-1-0-1-1.r00.scrmca02.us.ce.gin.ntt.net [129.250.195.46]
18 317 ms 317 ms 317 ms 204.2.229.234
19 294 ms 294 ms 294 ms 204.2.229.9

Trace complete.

Packets go to Amsterdan before reaching California.
06-02-2017, 08:44 AM
Manitu

Not sure where to post this (already posted ping info etc). Has there been ANY communication at all in regards to this? I get the feeling that this thread will just fade into obscurity without any acknowledgment from SE. Are they planning to at least investigate this? In the evenings it seems the worst, and sometimes the game is almost unplayable due to 320-400ms ping that spikes. I am hoping we hear something, or at least they care enough about their player base to let us know something.
06-02-2017, 09:12 AM
Takamorisan

Quote:

Originally Posted by Manitu

Not sure where to post this (already posted ping info etc). Has there been ANY communication at all in regards to this? I get the feeling that this thread will just fade into obscurity without any acknowledgment from SE. Are they planning to at least investigate this? In the evenings it seems the worst, and sometimes the game is almost unplayable due to 320-400ms ping that spikes. I am hoping we hear something, or at least they care enough about their player base to let us know something.

They might do something if the people here decide to go back to complain the General Forums.
06-02-2017, 02:03 PM
Perrys

Quote:

Originally Posted by Takamorisan

They might do something if the people here decide to go back to complain the General Forums.

This is ridiculous.

While many complaints in here are just whining about 100 ms...

There are so many legit complaints and it stems from these two MAJOR ISSUES.

1. South America has much higher ping than they should.
2. There is PACKET LOSS coming from NTT's servers that you cannot route around.

THESE NEED TO BE FIXED :mad::mad::mad:
06-02-2017, 04:10 PM
Kyouki

Quote:

Originally Posted by Perrys

This is ridiculous.

While many complaints in here are just whining about 100 ms...

There are so many legit complaints and it stems from these two MAJOR ISSUES.

1. South America has much higher ping than they should.
2. There is PACKET LOSS coming from NTT's servers that you cannot route around.

THESE NEED TO BE FIXED :mad::mad::mad:

Not only South America. Europeans are dealing with the same problems. I am facing a constant 10-30% packet loss on 204.2.229.234. I haven't really played much since the server move because of this.

Maybe everyone that is dealing with real high pings should cancel their sub and their pre-order to get SE's attention :(
06-03-2017, 12:56 AM
CharfatoS

Hi...

- Type of Issue/Feedback: Ping goes up from 120ms ~ 160ms before migration, to 280ms ~ 300ms after migration.

- Name of your Internet Service Provider (ISP): Movistar Colombia (Telefonica).

- State/Country: Caqueta, Colombia.

- Date/Time: Since Datacenter change location or login server get online again.

- World Name: Cactuar.

- Frequency: All the time.

- Traceroute records:

Quote:

Traza a 204.2.229.9 sobre caminos de 30 saltos como máximo.

1 3 ms 1 ms 1 ms READYSHARE [10.0.0.1]
2 3 ms 1 ms 1 ms 192.168.1.1
3 50 ms 33 ms 64 ms 10.7.96.142
4 32 ms 27 ms 45 ms 10.7.96.141
5 63 ms * 44 ms colombiatelecom-0-1-0-0-grtbaqtw2.net.telefonicaglobalsolutions.com [216.184.112.1]
6 * * * Tiempo de espera agotado para esta solicitud.
7 84 ms 84 ms 88 ms 5.53.7.117
8 140 ms 126 ms 130 ms 213.140.38.237
9 200 ms 200 ms 211 ms 213.140.33.106
10 223 ms 222 ms 223 ms 213.140.35.1
11 227 ms 228 ms 219 ms ae1-0-ntt-grtamstc1.net.telefonicaglobalsolutions.com [213.140.53.97]
12 208 ms 233 ms 234 ms ae-4.r25.amstnl02.nl.bb.gin.ntt.net [129.250.2.146]
13 216 ms 231 ms 224 ms ae-5.r23.asbnva02.us.bb.gin.ntt.net [129.250.6.162]
14 276 ms 3508 ms 280 ms ae-10.r22.snjsca04.us.bb.gin.ntt.net [129.250.6.237]
15 315 ms 278 ms 318 ms ae-19.r01.snjsca04.us.bb.gin.ntt.net [129.250.3.27]
16 279 ms 282 ms 286 ms ae-1.r00.scrmca02.us.bb.gin.ntt.net [129.250.7.31]
17 269 ms 269 ms 599 ms xe-0-1-0-1-1.r00.scrmca02.us.ce.gin.ntt.net [129.250.195.46]
18 266 ms 279 ms * 204.2.229.234
19 265 ms 280 ms 284 ms 204.2.229.9

Traza completa.

I have to pay VPN to route the connection and get 180ms ~ 200ms ... Awful.
06-03-2017, 04:06 AM
Truefaith87

CONSTANT 90K SINCE RELOCATION AND BEFORE.

Seriously this problem has been going on for MONTHS since Spectrum bought out Time Warner. Can't believe I am saying this, but I miss Time Warner!

Type of Issue/Feedback: Constant lag hiccups, lag spikes, complete 90k (many different types from 90k1 to 90k6)
Name of your Internet Service Provider (ISP) - Spectrum
State/Country - Ohio, USA
Date/Time - Roughly start of March
World Name- Coeurl
Frequency - Constantly, any time of day, night.
Traceroute records - follow bellow in extended post.

1 13 ms 6 ms 5 ms 192.168.0.1
2 18 ms 18 ms 14 ms 142.254.151.169
3 329 ms 137 ms 26 ms po63.akrpoh2302h.midwest.rr.com [24.164.99.185]
4 23 ms 29 ms 31 ms be28.pltsohae01r.midwest.rr.com [24.33.100.10]
5 26 ms 32 ms 28 ms be25.clmkohpe01r.midwest.rr.com [65.29.1.28]
6 35 ms 44 ms 33 ms bu-ether15.chctilwc00w-bcr00.tbone.rr.com [66.109.6.68]
7 * * 1855 ms lag-82.ear2.Chicago2.Level3.net [4.68.72.197]
8 60 ms 59 ms 58 ms ae-1-11.bear1.Montreal2.Level3.net [4.69.203.133]
9 * 65 ms 62 ms ORMUCO-COMM.car2.Montreal2.Level3.net [4.59.178.74]
10 * * * Request timed out.
11 59 ms 64 ms 59 ms 192.34.76.2
12 61 ms 66 ms 60 ms 199.91.189.234
06-03-2017, 05:21 AM
Fourbestintoner

Quote:

Originally Posted by Perrys

This is ridiculous.

While many complaints in here are just whining about 100 ms...

There are so many legit complaints and it stems from these two MAJOR ISSUES.

1. South America has much higher ping than they should.
2. There is PACKET LOSS coming from NTT's servers that you cannot route around.

THESE NEED TO BE FIXED :mad::mad::mad:

Complains about 100ms are not legit because...? North americans should have better ping on their own data center than on the euro data center.
06-03-2017, 07:03 AM
Hestzhyen

Quote:

Originally Posted by Perrys

This is ridiculous.

While many complaints in here are just whining about 100 ms...

Yeah, the increase to 100ms is annoying but not game-breaking. What really grinds my gears is the new packet loss I'm experiencing (especially since they explicitly stated that the move would REDUCE this issue). I hardly notice the new delay, but I DO notice when I have to hit skills multiple times for them to trigger. Hadn't experienced this much at all before the move, now it's noticeable day and night (most of all during prime-time hours). I don't think SE will actually respond, though. They have no reason to- the move is done, nothing will be shifted again, and the anger is already fizzling out with the new SB info releases. This is just a containment thread so GD isn't flooded with MUH PING and STOP WITH THE MUH PING topics.
06-03-2017, 09:37 AM
Zalleh

Well, it has been two weeks since this topic was created and we got zero responses from Square Enix on this subject. I guess that says a lot about how much they care about us.

I feel 1000% stupid knowing that all the months of subs I've payed, all the Collector Editions, all the Mogstation stuff that I bought for myself and to gift friends were literally used to fund a server relocation that screwed over the entirety of my country's player base.

It is really unfortunate that I love this game so much that I have been constantly auto-subbing with the 6 month option and I can't get my money back after this disappointment. I regret this immensely now. I guess I will play Stormblood's MSQ and wait patiently for my sub to run out and then quit this game.

I have constantly tried to recruit Brazilian players and convinced them this game's sub is worth every penny. Some of them played the game even though the sub is expensive for them to maintain. Guess what? We get shafted now. I am not even going to try and convince them to pay extra for a VPN service to get a miserable connection even like that.

I have spent my entire life as a gamer backing up Square Enix and supporting every damn thing that they do and I feel like a massive idiot now. I even waited these 2 weeks checking the post daily because some part of me still believed that we would get some kind of feedback, even if it was to say "oh, that sucks, but we can't do anything". I guess we're not worth even the time for that kind of answer.

Thanks for nothing.
06-03-2017, 01:44 PM
Gundyr

Type of Issue/Feedback: 300ms~400ms.
Name of your Internet Service Provider (ISP): Vivo
State/Country: São Paulo/Brazil
Date/Time: Since the datacenter migration.
World Name: Behemoth
Frequency: Always
Traceroute records:

Quote:

Rastreando a rota para 204.2.229.9 com no máximo 30 saltos

1 1 ms 1 ms 1 ms 192.168.0.1
2 2 ms 2 ms 1 ms DSL-100HN-T1-NV.DSL-100HN-T1-NV [192.168.15.1]
3 * * * Esgotado o tempo limite do pedido.
4 38 ms 38 ms 39 ms 187-100-86-248.dsl.telesp.net.br [187.100.86.248]
5 92 ms 41 ms 39 ms 187-100-194-130.dsl.telesp.net.br [187.100.194.130]
6 * 46 ms 45 ms 187-100-81-188.dsl.telesp.net.br [187.100.81.188]
7 208 ms 54 ms 53 ms 213.140.39.185
8 411 ms 298 ms 161 ms 5.53.3.143
9 190 ms 190 ms 197 ms 213.140.38.237
10 315 ms 274 ms 274 ms 213.140.35.203
11 283 ms 283 ms 283 ms 5.53.3.18
12 281 ms 282 ms 280 ms ae1-0-ntt-grtamstc1.net.telefonicaglobalsolutions.com [213.140.53.97]
13 286 ms 283 ms 287 ms ae-4.r25.amstnl02.nl.bb.gin.ntt.net [129.250.2.146]
14 306 ms 293 ms 294 ms ae-5.r23.asbnva02.us.bb.gin.ntt.net [129.250.6.162]
15 338 ms 338 ms 338 ms ae-10.r22.snjsca04.us.bb.gin.ntt.net [129.250.6.237]
16 340 ms 340 ms 340 ms ae-19.r01.snjsca04.us.bb.gin.ntt.net [129.250.3.27]
17 340 ms 342 ms 354 ms ae-1.r00.scrmca02.us.bb.gin.ntt.net [129.250.7.31]
18 340 ms 592 ms 969 ms xe-0-1-0-1-1.r00.scrmca02.us.ce.gin.ntt.net [129.250.195.46]
19 801 ms 391 ms 340 ms 204.2.229.234
20 339 ms 340 ms 339 ms 204.2.229.9

Rastreamento concluído.
06-03-2017, 03:36 PM
Keleg

Please SE give us a response for everyone. At least to let us know that you are working on it, and to make us feel there is a way of solving it. More than two weeks now and we still are very uncertain of what will happen with all of us (especially people from South America and Europe, that are having crazy number increses with ping).

Please let us play Stormblood with a good latency.
06-03-2017, 03:54 PM
Jozu

It's been 2 weeks!SE,please give us a response!It would suck to play the new expansion with bad latency.We are paying a monthly subscription for this game,we deserve atleast some kind of feedback.
06-04-2017, 03:17 AM
Herokoon

I agree with all the sentiments above.
06-04-2017, 05:48 AM
JunseiKei

Type of Issue/Feedback:
Lag spikes and inconsistencies, leading to a large loss to the ability of being able to double weave oGCDs and reapplying DoTs at correct times, leading to a drop in performance.

Name of your Internet Service Provider (ISP):
Time Warner Cable.

State/Country:
North Carolina, United States of America.

Date/Time:
Any and all times, but most noticable during peak hours.

World Name:
Cactuar

Frequency:
It is largely limited to instances.

Pre- migration:

Tracing route to 199.91.189.46 over a maximum of 30 hops

1 <1 ms <1 ms <1 ms 192.168.0.1
2 12 ms 16 ms 14 ms 142.254.207.201
3 25 ms 22 ms 26 ms cpe-174-111-105-173.triad.res.rr.com [174.111.105.173]
4 22 ms 42 ms 13 ms cpe-024-025-062-106.ec.res.rr.com [24.25.62.106]
5 24 ms 22 ms 27 ms 24.93.67.202
6 26 ms 30 ms 31 ms bu-ether14.atlngamq46w-bcr00.tbone.rr.com [66.109.6.82]
7 28 ms 24 ms 24 ms 0.ae2.pr0.atl20.tbone.rr.com [107.14.19.11]
8 3199 ms 2137 ms 1911 ms twc-telus.pr0.chi10.tbone.rr.com [66.109.9.70]
9 40 ms 45 ms 46 ms ae-2-12.bear1.Montreal2.Level3.net [4.69.203.129]
10 45 ms 42 ms 43 ms ORMUCO-COMM.car2.Montreal2.Level3.net [4.59.178.74]
11 * * * Request timed out.
12 45 ms 42 ms 97 ms 192.34.76.2
13 45 ms 44 ms 62 ms 199.91.189.234
14 58 ms 42 ms 43 ms 199.91.189.46

Trace complete.

Post migration:

Tracing route to 204.2.229.9 over a maximum of 30 hops

1 <1 ms <1 ms <1 ms 192.168.0.1
2 12 ms 52 ms 14 ms 142.254.207.201
3 574 ms 28 ms 32 ms cpe-174-111-105-169.triad.res.rr.com [174.111.105.169]
4 19 ms 18 ms 15 ms cpe-024-025-062-106.ec.res.rr.com [24.25.62.106]
5 19 ms 38 ms 22 ms 24.93.67.202
6 29 ms 30 ms 30 ms bu-ether14.atlngamq46w-bcr00.tbone.rr.com [66.109.6.82]
7 23 ms 28 ms 28 ms 205.197.180.41
8 27 ms 26 ms 23 ms 207.88.13.52.ptr.us.xo.net [207.88.13.52]
9 25 ms 29 ms 23 ms cir1.atlanta6-ga.us.xo.net [207.88.13.49]
10 26 ms 29 ms 24 ms 67.111.23.95.ptr.us.xo.net [67.111.23.95]
11 95 ms 92 ms 93 ms ae-2.r03.atlnga05.us.bb.gin.ntt.net [129.250.4.221]
12 28 ms 25 ms 27 ms ae-3.r21.atlnga05.us.bb.gin.ntt.net [129.250.5.211]
13 45 ms 46 ms 48 ms ae-6.r23.dllstx09.us.bb.gin.ntt.net [129.250.4.116]
14 85 ms 88 ms 86 ms ae-8.r23.snjsca04.us.bb.gin.ntt.net [129.250.4.154]
15 90 ms 92 ms 89 ms ae-45.r01.snjsca04.us.bb.gin.ntt.net [129.250.3.175]
16 87 ms 95 ms 88 ms ae-1.r00.scrmca02.us.bb.gin.ntt.net [129.250.7.31]
17 86 ms 88 ms 104 ms xe-0-1-0-1-1.r00.scrmca02.us.ce.gin.ntt.net [129.250.195.46]
18 92 ms * * 204.2.229.234
19 101 ms 89 ms 103 ms 204.2.229.9

Trace complete.

Application pre and post:
Most inconsistencies, latencies and issues I was able to bypass using Pingzapper. However, post migration, I've found the rerouting service to do little to nothing to improve the gameplay's experience. I found I'm no longer able to double weave oGCDs on BRD and sometimes have to clip DoTs as high as 4 seconds to ensure I do not suffer a complete drop and even larger DPS loss. It is incredibly frustating to find yourself unable to play a class to a degree you were previously able to do.
06-04-2017, 08:30 AM
Rosettias

An official response to this issue would be fantastic. Especially since as of late it seems the instabilities have only been getting worse.
06-04-2017, 09:10 AM
Takamorisan

Where is the official statement on this SE?
06-04-2017, 09:58 AM
Akross

Quote:

Originally Posted by Rosettias

An official response to this issue would be fantastic. Especially since as of late it seems the instabilities have only been getting worse.

Yes please!
06-04-2017, 06:06 PM
Kyouki

Only 2 weeks until the early access... 10 days until our credit cards will be charged? I want an answer before that happens SE! I don't wanna pay for an expansion that i wont be able to enjoy!
06-04-2017, 06:13 PM
dlgc

Quote:

Originally Posted by Kyouki

Only 2 weeks until the early access... 10 days until our credit cards will be charged? I want an answer before that happens SE! I don't wanna pay for an expansion that i wont be able to enjoy!

I share the same sentiment.

Cheers,
D.
06-05-2017, 05:53 AM
ArtesiaWrynne

Yes I have to echo everybody's sentiment here in that it would be nice to hear something before the expansion early access. I'm still holding off on buying it till I see some sort of improvement or response in regards to this issue because there isn't much reason for me to buy it when I will not be able to raid with my static anyways due to being completely unable to play much of the time. And yes, the issue is literally only getting worse for me and not better. Another trace route to show along with a bit of my info again.

Location: Pennsylvania, USA

Internet Provider: RCN Cable

Traceroute: https://gyazo.com/89dadf4410be8ded8e3af666ac1e8d2a

And just copy paste of the text:

Tracing route to 204.2.229.9 over a maximum of 30 hops

1 <1 ms <1 ms <1 ms 192.168.1.1
2 8 ms 9 ms 8 ms bdl1.drf-ubr1.atw-drf.pa.cable.rcn.net [10.19.0.
1]
3 9 ms 10 ms 12 ms bdle5-sub201.aggr2.atw.pa.rcn.net [208.58.240.19
5]
4 11 ms 10 ms 11 ms tge0-1-0-3.core2.phdl.pa.rcn.net [207.172.19.140
]
5 12 ms 10 ms 12 ms bdle2.aggr1.phdl.pa.rcn.net [207.172.15.38]
6 11 ms 10 ms 12 ms ae51.bar2.Philadelphia1.Level3.net [4.16.126.149
]
7 * * * Request timed out.
8 55 ms 15 ms 13 ms NTT-level3-90G.NewYork1.Level3.net [4.68.110.74]

9 15 ms 14 ms 19 ms ae-3.r24.nycmny01.us.bb.gin.ntt.net [129.250.5.6
1]
10 89 ms 76 ms 74 ms ae-2.r20.sttlwa01.us.bb.gin.ntt.net [129.250.4.1
3]
11 75 ms 78 ms 77 ms ae-0.r21.sttlwa01.us.bb.gin.ntt.net [129.250.2.5
4]
12 96 ms 88 ms 89 ms ae-3.r23.snjsca04.us.bb.gin.ntt.net [129.250.3.1
24]
13 111 ms 116 ms 95 ms ae-45.r01.snjsca04.us.bb.gin.ntt.net [129.250.3.
175]
14 138 ms 93 ms 92 ms ae-1.r00.scrmca02.us.bb.gin.ntt.net [129.250.7.3
1]
15 113 ms 96 ms 92 ms xe-0-1-0-1-1.r00.scrmca02.us.ce.gin.ntt.net [129
.250.195.46]
16 93 ms 93 ms 94 ms 204.2.229.234
17 92 ms 93 ms 95 ms 204.2.229.9

Trace complete.

Ridiculous ping spikes and inconsistancy. And this happens every single day, sometimes for extremely long periods. I really wanna enjoy Stormblood but I'm not gonna waste money on something I can't actually enjoy. I really hope something is done or at least acknowledge what is happening and that work is being done to fix it or if it can't be helped at the very least.
06-05-2017, 11:12 AM
Zhemos

is SE even aware of the constant packet loss coming from 204.2.229.234 for east coast people?
06-05-2017, 06:54 PM
Hestzhyen

Quote:

Originally Posted by Zhemos

is SE even aware of the constant packet loss coming from 204.2.229.234 for east coast people?

Not to be excessively sarcastic, but I wonder if they're aware that we're still waiting for them to reply to their own official thread. Come on, SE, we're paying customers. You can at least give us lip service and say you're still looking into it or something.
06-05-2017, 07:20 PM
Mature

And update on how things are getting on would be ideal by now. Specifically being 2 weeks already. Is like if my internet at home goes down or have some difficulties the internet provider will make sure I receive full attention. They wouldn't be going on quiet for weeks and weeks.
06-06-2017, 01:02 AM
Bariaus

Guys, couple pointers:

- Stop arguing in this thread. SE, or at least the Community Rep doesn't need that material to know that there's indeed network issues regarding post migration.
- Keep this thread for feedback regarding the points asked by the Rep. Hell, even some people aren't posting their tracerts, which is the most important thing.
- After 1 month since this thread was created, I'll make another one, demanding a formal response from SE, communicated by the CR of this forums, to see what's the official statement regarding this issue. If they give any official feedback before this date, the better. 2 weeks ain't enough to fix something that needs coordination between SE as a company, and various ISPs involved on these routes which are giving us the ms increase.

If you're going to post, follow the pointers from the CR on the first page. Thank you.
06-06-2017, 09:28 AM
Saint_Galgo

Type of Issue/Feedback: High latency (~300ms), used to be ~150ms. Something is definitely wrong, looks like our packets are being sent to Miami, then Seattle (!?), then Sweden (!???). Please reassure us that you're looking into it before Stormblood launches.
Name of your Internet Service Provider (ISP): Vivo
State/Country: Minas Gerais/Brazil
Date/Time: Since the NA Data Center Relocation
World Name: Ultros
Frequency: Constant
Traceroute records:

Code:

Rastreando a rota para 204.2.229.9 com no máximo 30 saltos 1 <1 ms <1 ms <1 ms 192.168.25.1 2 7 ms 6 ms 6 ms gvt-b-sr03.bhe.gvt.net.br [179.184.126.85] 3 7 ms 6 ms 6 ms 177.205.11.23.static.adsl.gvt.net.br [177.205.11.23] 4 20 ms 22 ms 22 ms 201.22.64.99.dynamic.dialup.gvt.net.br [201.22.64.99] 5 21 ms 22 ms 21 ms grtsanem4-8-0-4-4.net.telefonicaglobalsolutions.com [216.184.112.124] 6 132 ms 129 ms 129 ms 94.142.98.83 7 213 ms 201 ms 156 ms 94.142.118.94 8 246 ms 240 ms 240 ms 213.140.33.104 9 253 ms 253 ms 254 ms 213.140.35.1 10 260 ms 261 ms 260 ms ae1-0-ntt-grtamstc1.net.telefonicaglobalsolutions.com [213.140.53.97] 11 245 ms 249 ms 245 ms ae-4.r25.amstnl02.nl.bb.gin.ntt.net [129.250.2.146] 12 252 ms 247 ms 248 ms ae-5.r23.asbnva02.us.bb.gin.ntt.net [129.250.6.162] 13 300 ms 302 ms 300 ms ae-10.r22.snjsca04.us.bb.gin.ntt.net [129.250.6.237] 14 360 ms 365 ms * ae-40.r02.snjsca04.us.bb.gin.ntt.net [129.250.3.121] 15 304 ms 303 ms 304 ms ae-2.r00.scrmca02.us.bb.gin.ntt.net [129.250.7.33] 16 302 ms 302 ms 302 ms xe-0-1-0-1-1.r00.scrmca02.us.ce.gin.ntt.net [129.250.195.46] 17 302 ms * 302 ms 204.2.229.234 18 309 ms 309 ms 309 ms 204.2.229.9 Rastreamento concluído.
06-06-2017, 04:53 PM
Kyouki

Quote:

Originally Posted by Bariaus

- After 1 month since this thread was created, I'll make another one, demanding a formal response from SE, communicated by the CR of this forums, to see what's the official statement regarding this issue. If they give any official feedback before this date, the better. 2 weeks ain't enough to fix something that needs coordination between SE as a company, and various ISPs involved on these routes which are giving us the ms increase.

I am sorry but you do realize that SB is going live in less than 2 weeks for the pre orders, right? I don't wanna pay for that expansion if i won't be able to play it. I want an answer from SE BEFORE they charge my credit card for the digital collectors.
06-07-2017, 12:06 AM
Osiris

Type of Issue/Feedback: Constant disconnecting in all areas regardless of activities. I disonnect while standing still, CRAFTING(all materials lost every time), and in all instances. I have been kicked from the game and unable to log back in after given the message that I was still logged in for 5 minutes at a time. I have had my wires replaced and my modem upgraded by my ISP and the problem persists. I am on PS4 and while I get connection lost to the server I have not been logged out of PSN and my internet connection to other devices are never disrupted at anytime this occurs.

Name of your Internet Service Provider (ISP):Xfinity

State/Country:PA, USA

Date/Time: This started the day after NA servers were moved and has not stopped. It has become more frequent lately.
World Name:Ultros

Frequency: Anywhere between 2 minutes of logging on till up to 45 minutes is probably the longest I've been able to stay on at one time.
06-07-2017, 07:16 AM
Legendary-beast

Lagging issues becoming bad to play.

Type of issue/Feedback: lagging really bad all the time for the past 5 days and it suck i can't do dungeons or trials with out lagging and I'll just be sitting looking at the screen waiting for it to catch back up to the game it sucks really bad even when walking around just doing fates. I've done everything with my internet to see if it was the problem but I ended up with the same results. And with stormblood on its way I really don't need these issues I really want to enjoy the new expansion. Please help
Name of your Internet Service Provider (ISP): optimum
State/Country:New York/united states
Date/Time: June/2/17 still on going
World Name:Gilgamesh
Frequency: all the time
06-07-2017, 11:20 AM
Ayatt

Lag trouble since the data move and getting worst

Type of Issue/Feedback: lagging really bad all the time inside the instance and i can't do dungeons or trials w/o lagging.
Name of your Internet Service Provider (ISP): Cox Communication
State/Country: Rhode Island /USA
Date/Time: is happening any time, today was around 10pm est
World Name: Midgardsormr!
Frequency: all the time >.< I get inside an instance.
:(
06-07-2017, 11:42 AM
xJimmehx

I have some lag when racing chocobos at the Gold Saucer. About 1/2 of all item pick-ups dont "pick up" upon even the most obvious collisions. Sometimes if I'm lucky I can grab one that i normally would not have by jumping earlier than I should have had to, for the floating pick-ups. Other times, It doesnt work no matter how I time my jumps and I can run directly through the ground level items and see nothing at all happen.

Spectrum is my ISP
Im in North Carolina, USA.
Happens at all times.
Cactuar server
About every other attempt to get one.

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