Unable to log in on PS4 :(

SE and PSN have nothing to do with this really. Etisalat is just now seriously working on it. Might take another day or two but we should be playing this weekend.

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Originally Posted by XeinoLoco

SE and PSN have nothing to do with this really. Etisalat is just now seriously working on it. Might take another day or two but we should be playing this weekend.

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Really hope that will happen lol, let's see.

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Originally Posted by XeinoLoco

SE and PSN have nothing to do with this really. Etisalat is just now seriously working on it. Might take another day or two but we should be playing this weekend.

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You really think, Etisalat know what we talking about ?? I still wait 2 days for a reply of Etisalat IT Department.

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Originally Posted by XeinoLoco

SE and PSN have nothing to do with this really. Etisalat is just now seriously working on it. Might take another day or two but we should be playing this weekend.

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they should do that 10 day ago

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Originally Posted by SESO-TAI

they should do that 10 day ago

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When i arrived 5 years ago in UAE, someone told me "If Etisalat is working, its fine. But i hope you never have a problem" ..... I understand now, what he means......

this is what we got so far.........


PSN - ISP is the problem
SE - trace root done, ISP is the problem, will follow up
ETISALAT - not responsible for 3rd party application, the game is maybe blocked coz its R Rated, check connection and refresh the game, will follow up

so no solid proof yet on where the problem is.

this makes me confused as well, how come people can play it on PC with the same ISP and not on PS? Feels weird isnt?

seems like we are all waiting for the maintenace result and i hope that will solve this.............

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Originally Posted by Reiss_14

this is what we got so far.........


PSN - ISP is the problem
SE - trace root done, ISP is the problem, will follow up
ETISALAT - not responsible for 3rd party application, the game is maybe blocked coz its R Rated, check connection and refresh the game, will follow up

so no solid proof yet on where the problem is.

this makes me confused as well, how come people can play it on PC with the same ISP and not on PS? Feels weird isnt?

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Why it's R-rated?? From where is that information?

They have a file open with me. They sent a technician to my house last night to run a procedure check-up on my connection to make sure the problem is not from my router or settings. The technician saw that everything was working great, 50MBps speed and all that, so he called his supervisor and told him that it should be sent to a higher-up technician that works with lines and servers instead of home routers. It's all just procedure that they have to do to make sure that the problem is with their servers and not our network settings. I'm expecting the line technician to call me today and he's the one that understands traceroutes, data packet loss, firewalls, vpn, etc. So just give it a few more days.

Etisalat did fuck up.. they fucked up because it took them 9 days to actually notice there was a problem even when they were being sent emails and getting calls related to the same issue. But on the 10th day they started working on it. The main disappointment is that it took this long for them to listen.

The problem is with Etisalat and the North American version of FFXIV. Anyone who plays the EU or JP version on PC should be able to log in.
NA version on PS4 and PC is not working for Etisalat users only.

Why we know that all, but Etisalat not??

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Originally Posted by Charles_Cimeaurant

Why we know that all, but Etisalat not??

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As far as Etisalat is concerned. We are a bunch of people asking for some weird, imaginary fix that they can't provide. Because we've been talking to the wrong people. XeinoLoco here managed to get hold of the right people so let's give it some time and see what this new revelation from their side will do.

because they like to ignore their customers..

no no :) i dont think they understand our problem when we talk to them about it
because they did not even look at ...

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Originally Posted by XeinoLoco

They have a file open with me. They sent a technician to my house last night to run a procedure check-up on my connection to make sure the problem is not from my router or settings. The technician saw that everything was working great, 50MBps speed and all that, so he called his supervisor and told him that it should be sent to a higher-up technician that works with lines and servers instead of home routers. It's all just procedure that they have to do to make sure that the problem is with their servers and not our network settings. I'm expecting the line technician to call me today and he's the one that understands traceroutes, data packet loss, firewalls, vpn, etc. So just give it a few more days.

Etisalat did fuck up.. they fucked up because it took them 9 days to actually notice there was a problem even when they were being sent emails and getting calls related to the same issue. But on the 10th day they started working on it. The main disappointment is that it took this long for them to listen.

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Oh god, I can at least dream about Erozia now!

there is a little hope *^*

It's not our problem our server decided to lock us out. These 10 days are 33% of our monthly subscription.

Still can't believe none of the mods took a look on this or even thought of coordinating with us.

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Originally Posted by LordHadi

It's not our problem our server decided to lock us out. These 10 days are 33% of our monthly subscription.

Still can't believe none of the mods took a look on this or even thought of coordinating with us.

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Crazy stat o.O Hadi, but nonetheless I read in another thread that this is meant to be a peer to peer support, and usually no mods will step in unless ofc the situation goes crazy viral. Which is i assume the point Xeino loco was making, the fact they took so long to actually mobilise left us feeling helpless. But ofc we have to keep raising the issue to make sure they follow it up, In Abu Dhabi and prolly rest of the uae following up is very important. Never forget its a newly developing country (41 years old) and doesn't have a long history of being in a service industry.

Thanks alot for dealing with Etisalat Xeino, and also for the update :D

On my side I got an email from Etisalat asking me to send them a photo of the error and my account number so i guess its jus protocol & procedures, I am sending it to them to follow up and keep it alive until everything returns to normal.

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Originally Posted by Saifo11

Crazy stat o.O Hadi, but nonetheless I read in another thread that this is meant to be a peer to peer support, and usually no mods will step in unless ofc the situation goes crazy viral. Which is i assume the point Xeino loco was making, the fact they took so long to actually mobilise left us feeling helpless. But ofc we have to keep raising the issue to make sure they follow it up, In Abu Dhabi and prolly rest of the uae following up is very important. Never forget its a newly developing country (41 years old) and doesn't have a long history of being in a service industry.

Thanks alot for dealing with Etisalat Xeino, and also for the update :D

On my side I got an email from Etisalat asking me to send them a photo of the error and my account number so i guess its jus protocol & procedures, I am sending it to them to follow up and keep it alive until everything returns to normal.

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2 days ago Etisalat answered me and requesting these things as well

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Originally Posted by Saifo11

Crazy stat o.O Hadi, but nonetheless I read in another thread that this is meant to be a peer to peer support, and usually no mods will step in unless ofc the situation goes crazy viral. Which is i assume the point Xeino loco was making, the fact they took so long to actually mobilise left us feeling helpless. But ofc we have to keep raising the issue to make sure they follow it up, In Abu Dhabi and prolly rest of the uae following up is very important. Never forget its a newly developing country (41 years old) and doesn't have a long history of being in a service industry.

Thanks alot for dealing with Etisalat Xeino, and also for the update :D

On my side I got an email from Etisalat asking me to send them a photo of the error and my account number so i guess its jus protocol & procedures, I am sending it to them to follow up and keep it alive until everything returns to normal.

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I know what you mean. But as long as SE is still selling their game in a country that has issues with some of the players' game login, then they still have a part to deal with specially since the game is only accessible through internet. I'm not throwing the blame on SE of course, it's most probably an issue from our country, but it's always good to receive support from SE like follow up with the issue or at least find the main cause or give us 'eso' for the days we missed or extend our subscription (since it's almost 10 days now) since it's not something we can deal with even tho we're dealing with it.

I personally did send Etisalat an e-mail, and they replied after a day stating "I didn't provide them with enough info", which basically means they don't understand what I'm talking about or just lazy to go through our issue.

Latest reply from SE:

Thank you for contacting the Square Enix Support Centre.


We are sorry that your issues persist.

We are currently still investigating this issue for you but this is taking slightly longer to complete than we had initially anticipated. As soon as we have any further updates we will write back to you. Unfortunately at the moment we do not have any further information to advise.

We will update your case notes to reflect your concerns. Should you have any other questions or problems in the meantime, please do not hesitate to contact us again.


Kind regards,

The Square Enix Support Centre team

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Originally Posted by LordHadi

I know what you mean. But as long as SE is still selling their game in a country that has issues with some of the players' game login, then they still have a part to deal with specially since the game is only accessible through internet. I'm not throwing the blame on SE of course, it's most probably an issue from our country, but it's always good to receive support from SE like follow up with the issue or at least find the main cause or give us 'eso' for the days we missed or extend our subscription (since it's almost 10 days now) since it's not something we can deal with even tho we're dealing with it.

I personally did send Etisalat an e-mail, and they replied after a day stating "I didn't provide them with enough info", which basically means they don't understand what I'm talking about or just lazy to go through our issue.

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Def agree, even though i havent talk abt compensation yet, I feel like 10 days is too much to go without getting something back, prolly not gna give us free eso, but at least 10 days of subscription back would be fair.

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Originally Posted by LordHadi

I personally did send Etisalat an e-mail, and they replied after a day stating "I didn't provide them with enough info", which basically means they don't understand what I'm talking about or just lazy to go through our issue.

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I got this feedback yesterday too and my explanation was spoon feeding. Today I got a call from Care team and they asked me if my PS4 is from etisalat... I took a deep breath and told them "My network is perfect, my internet is working, I can upload download perfectly.... Only issue is between you and the game data center, a firewall is blocking our connection, this firewall is yours, DU firewall is working, yours is not and it started 10 days ago... there are people taking care of firewall and internet protocol who should know about this and take action, so can you please inform them? I'm fine! my network is fine! Did you understand my issue? They confirm, yes we did and we will follow up on high priority.

If they call me again with same questions, I might look for a samurai dagger....

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Originally Posted by Saifo11

Def agree, even though i havent talk abt compensation yet, I feel like 10 days is too much to go without getting something back, prolly not gna give us free eso, but at least 10 days of subscription back would be fair.

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I just play few hours a week, and not playing for 10 days sucks since I haven't got my gear to ilvl 200+ yet. So I need every minute I can spend in game since I don't play much lol, that's why I'm concerned more about the eso

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Originally Posted by BraveheartRamo

I got this feedback yesterday too and my explanation was spoon feeding. Today I got a call from Care team and they asked me if my PS4 is from etisalat... I took a deep breath and told them "My network is perfect, my internet is working, I can upload download perfectly.... Only issue is between you and the game data center, a firewall is blocking our connection, this firewall is yours, DU firewall is working, yours is not and it started 10 days ago... there are people taking care of firewall and internet protocol who should know about this and take action, so can you please inform them? I'm fine! my network is fine! Did you understand my issue? They confirm, yes we did and we will follow up on high priority.

If they call me again with same questions, I might look for a samurai dagger....

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Believe me they will either sleep on it or keep insisting it's a problem with your network haha, I really really hate dealing with Etisalat!

Info from Etisalat :

Hi Charles, we've escalated your case to the concerned team for further checking. Furthermore, we've contacted the game provider for us to check and validated the issue. We will keep you posted. Thanks.

I really hope, they fix it now.

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Originally Posted by Charles_Cimeaurant

Info from Etisalat :

Hi Charles, we've escalated your case to the concerned team for further checking. Furthermore, we've contacted the game provider for us to check and validated the issue. We will keep you posted. Thanks.

I really hope, they fix it now.

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Good news! hopefully

Thanks for your effort guys

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Originally Posted by Charles_Cimeaurant

Info from Etisalat :

Hi Charles, we've escalated your case to the concerned team for further checking. Furthermore, we've contacted the game provider for us to check and validated the issue. We will keep you posted. Thanks.

I really hope, they fix it now.

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i dont trust them ..but i hope they fix it as soon as possible


u guys the only one who deserve thanks :)
so thank u for ur efforts

Don't worry. We do that for us all!! We need to come back to Erozea, together!!!

Your guys' emails from Etisalat are better than my response (but to be fair this is only the 2nd email I received from them). I linked this thread in my email to quote our complaints, but they mistakenly believe I'm having trouble with accessing the website and gave me info to clear Internet Explorer's cache...

Um....

(will write to them again though)

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Originally Posted by evscal

they mistakenly believe I'm having trouble with accessing the website and gave me info to clear Internet Explorer's cache...

Um....

(will write to them again though)

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lol at some point, I think ill be asked to restart my washing machine and probably ill be able to access the game client \o/

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Originally Posted by BraveheartRamo

lol at some point, I think ill be asked to restart my washing machine and probably ill be able to access the game client \o/

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Lmao! That cracked me up

im really getting sick of playing COD and DESTINY .... please give us ffxiv back SHITISALAT... T-T

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Originally Posted by BraveheartRamo

lol at some point, I think ill be asked to restart my washing machine and probably ill be able to access the game client \o/

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No i'm shure you'll have to perform some voodoo and pray to the net gods while you open your window to improve your connetion.

It starts again!! Etisalat asked me what's the issue!! I am in a nightmare and can't wake up.

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Originally Posted by Caitlinzulu

No i'm shure you'll have to perform some voodoo and pray to the net gods while you open your window to improve your connetion.

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Caitlin, when i was troubleshooting in the first 5 days and tried everything on google but didnt work, I was planning to higher an exorcist.

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Originally Posted by Charles_Cimeaurant

It starts again!! Etisalat asked me what's the issue!! I am in a nightmare and can't wake up.

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OMG!!!
etisalat come on !!!
just for one time do things in the right way ..

maybe after todays PSN maintenance , lets hope for the best

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Originally Posted by BraveheartRamo

lol at some point, I think ill be asked to restart my washing machine and probably ill be able to access the game client \o/

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Lol that was too funny!

Guys I think the only way to get this done is by opening a thread in General Discussion and let SE deal with Etisalat. I'm sure we will get much support on General Discussion. Can someone do this explaining the situation there?

I don't see this as a tech support thread anymore

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Originally Posted by LordHadi

Guys I think the only way to get this done is by opening a thread in General Discussion and let SE deal with Etisalat. I'm sure we will get much support on General Discussion. Can someone do this explaining the situation there?

I don't see this as a tech support thread anymore

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I think so too, we can link this thread as well.

We are on general discussion now check http://forum.square-enix.com/ffxiv/t...31#post3555431