Error 30002 after reactivating account.

>:O /bump!

I'm getting this error after about 15 minutes of being logged in. I just started playing in April, after the servers had been merged. I reactivated my account yesterday and was able to play fine all day. I was also able to play today, but now all of a sudden, I"m getting this error.

Talked to Tom yesterday, long story short. They still don't know what's wrong, Japan Dev is looking at it still. The character is corrupt according to Tom. Only thing I've noticed is each rep sticks to an excuse which seems to be different from every other rep, which tells me they don't know a thing. ><

><; should ask if they can refund you money for all this time can log into a char thats corrupy on thier end

When I brought it up they said they couldn't talk about compensation until the problem was fixed. If they refuse to refund I'll just protest the charge with my CC company and get it back that way.

Keep us informed with all that payment stuff too, who knows might help others with same issues.

afternoon bump!

Bumping for progress.

bumping before bed!

Quote:

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Originally Posted by SE_Stephen

Greetings everyone,

We understand the frustration you’re all feeling regarding this error and being unable to log into a specific character. Unfortunately, we aren’t able to assist with this issue any further via the forums as it requires specific account-related details that we need to collect and provide to the development team.

We need you to please contact the Square Enix Support Center via support.na.square-enix.com and there you’ll be able to submit either a chat request or call our representatives for us to better assist you.

Thank you for your understanding and we deeply apologize for the frustration that this issue is causing you.

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Stephen I called into the phone support line and talked to Justin, he said that on their end my account and character look correct and that my issue needs to be forwarded to the engineering department (or dev, difficult to tell with the backpedaling). He also said that my error code may imply that my character may not be able to login because my character might not have been moved to the new server or is in an area that no longer exists.

My information that Justin wanted me to convey for accurate forwarding:

Character Name: Rike Ster
Server: Durandal, formerly Rabanastre (account was not active during merger)
Issue: Unable to log in with Rike Ster but able to with a character (Ret Sekir) I created for testing. Tested with multiple computers, ISP's and locations all with the same error.
Error Code(s):
An error has occurred on the game server.
(30002)1343761480,4406262,5
(30002)1343766138,4406262,5
(30002)1343766227,4406262,5
(30002)1343766288,4406262,5
(30002)1343766358,4406262,5
These were over a few minute period, the "4406262,5" have been consistent for 3 weeks, while the numbers before it just keep climbing.

Justin also said that my ticket numbers are useless to Stephen and whoever he forwards this to, but it can't hurt to pack the information on. Ticket #1687200 and confirmation, dev or bug report #101848463; I have no idea at this point, "getting the run around" has been given a whole new meaning. Reposting as my bump to better help getting read.