Card Unavailable issues

My sub ended just now and having the same problem as everyone here, my Visa card don't work. /sad

Anyone got an update from customer support ?

Anyone else from EU who has trouble too? I Dont get why SE claims its specifically NA

NA here, I'm also have card issues. My sub has been out for about a week. :<
I would of thought SE would be on top of this since they are losing money but clearly it doesn't matter to them.

France here, I'm just waiting to the supposed fix on Tuesday 7 may.

Quote:

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Originally Posted by AzizaToinette

Anyone else from EU who has trouble too? I Dont get why SE claims its specifically NA

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The majority of complaints have come from NA, thus SE has emphasized NA though they are likely aware that the issue is more widespread.

My sub will be refreshing at the end of the month thanks to the crysta currently in my account, but after that I'm SoL. My subscription will not be able to renew for Dawntrail if they don't figure out the problem and fix it.

Quote:

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Originally Posted by AzizaToinette

Anyone else from EU who has trouble too? I Dont get why SE claims its specifically NA

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Yes, albeit from Norway technically, but falling under the EU umbrella in this instance. I have no idea why they haven't mentioned us. If this

Quote:

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Originally Posted by AbyssalCrisis

The majority of complaints have come from NA, thus SE has emphasized NA though they are likely aware that the issue is more widespread.

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is correct, it shouldn't preclude them from stating the issue is global.

Having the same issue. Wish they could fix it quickly.

What I did , when I had issues in the past with a card, I bought a little Crysta regularly when it got resolved . Now I always have 6
Months of sub time in crysta set aside to use if there’s another issue with my card or maybe a period of time when I can’t afford the sub because of a job loss etc. I’m still buying a little crysta and want to have a years worth of sub fees set aside. Set aside a little extra when you have it for the “ lean “ times

Maintenance over and card still doesn't work.... FFS Square-Enix, what are you doing.

At least, crysta works and after maintenance, they added crysta currency for optional retainer.