Formal Letter to SE about RMT situation.

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Originally Posted by Magusrex

This has really put me in a bad position. I am Master of a small FC of Family and friends. I started going busy, people asked, why? then, how do you it? Ect. Now everyone in my Free Company is busy, we know why we are busy, but it feels wrong, and now busy doesn't mean what it used t mean. It used to mean, "I am trying to get something done, and I unavailable to help" it was almost never used and it was respected, now busy means nothing . I moved tells to the event folder and removed the ding BUT I am now a master crafter and have missed a bunch of requests for help that I would have loved to have responded to. Address this publicly and fix it. Your silence and lack of action appears cowardly.

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Well put. Part of the meaningful social aspect of the game is going wayward, albeit slowly, for a lot of us. /tell chat is pretty important. As is being able to converse with groups without being bombarded with chat spam from RMT. Some, such as myself, don't even bother with /busy and simply adapted to ignore all /tells and blocked out the side of the screen that the Friend Requests appear on. I notice it, but to the same degree that I notice a change in footstep sounds or weather effects after traversing to the same place for the thousandth time... which is pretty much never.

It's interesting, as this problem has been a primarily NA related one... just like the notoriously bad customer service that SE was/is known for has been a primarily NA related one. I wonder if we're slowly reliving this now in a redirected manner LOL. If anyone dealt with or heard the horror stories of dealing with SE CS during the FFXI glory days, they'd probably know what I'm referring to. They were, for the most part, unbelievably useless when it came to localized problems.

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Originally Posted by Magusrex

now busy doesn't mean what it used t mean. It used to mean, "I am trying to get something done, and I unavailable to help" it was almost never used and it was respected, now busy means nothing.

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Thanks for bringing up one of the lesser-discussed problems arising from this RMT flood. When people don't have the proper tools to deal with a problem, they seek out alternatives that can be adapted to use in their place. The /busy status has an intended use and meaning, which is now unavailable due to its widespread use for hiding from spam instead.

I'll sign this. It really is ridiculous that this problem is so rampant with seemingly nothing done.

SE does take action btw.

http://na.finalfantasyxiv.com/lodest...ea451db7426145

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Originally Posted by Lumidus

SE does take action btw.

http://na.finalfantasyxiv.com/lodest...ea451db7426145

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SE does take action. Slow, ineffective action.

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Originally Posted by Lumidus

SE does take action btw.

http://na.finalfantasyxiv.com/lodest...ea451db7426145

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It's fine as far as routine goes. It doesn't solve the problem though. Thinking that banning RMT accounts is enough is like thinking it's enough to bucket out water from a small boat with a hole in it. You address the problem in an ineffective way. The problem will quickly be back to where it was and will eventually become worse. The addressable problem has always been the RMT irritant for players QoL. RMT is a problem itself, but one that is literally impossible to stop without shutting down service. SE needs to realize these things. Address the problem that is the drop in QoL.

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Originally Posted by Lumidus

SE does take action btw.

http://na.finalfantasyxiv.com/lodest...ea451db7426145

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That's just their MDE (Mass Data Entry) bans. That only bulk gets rid of accounts that are actually engaging in RMT, doing little for the RMT spam itself.

Divide the number of reported accounts by the number of servers and you see what I mean. There are 64 servers:

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Time Period: May 7, 2015 to May 13, 2015
・Accounts receiving disciplinary action for RMT advertising: 2650
・Accounts receiving disciplinary action for RMT/illicit activity: 6467
・Action Details: Permanent ban from FINAL FANTASY XIV

・Accounts receiving disciplinary action for participation in RMT/illegal activity: 1
・Action Details: Temporary ban from FINAL FANTASY XIV

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Alright, so 2650 divided by 64 is: 42 per server... I can tell you for certain I blacklist that amount of accounts in less than a week, because I have to wipe the blacklist every month. These are the spammers who sit there inside Ul'dah spamming away.

6467 divided by 64 is roughly 101.
So 101 accounts, these are those blackmages you see who aren't in GC's at level 50, because there is no reason for bots to play the main storyline. They only need to get the class to level 30 and then off they go on the job quest which has no prerequisites at all other than one other class at level 15, which can be done in less than hour even by real people. I haven't bothered to watch any of these bots to see how long it takes, but you can find them usually outside Satasha before they get to level 50.

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Originally Posted by Lumidus

SE does take action btw.

http://na.finalfantasyxiv.com/lodest...ea451db7426145

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It seems to have gotten worse. This is not good enough. there have been a number of good suggestions that would fix the problem. However, a line has been drawn in the sand for me. To retain my subscriptions, they must come to these forums and address our concerns, We need to heard at this point or the next game that comes out that peeks my interest I am going. Nerf this, nerf that, move my cheese I don't care. Make me feel like you don't give poop, I just cannot stomach it. The silence is deafening.

I guess no one will be happy unless ban hammers are put out on the spot

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Originally Posted by Lumidus

I guess no one will be happy unless ban hammers are put out on the spot

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All i need is for someone to take 5 minutes out their busy day and type a few words and make me feel like they care. Tell you are trying, give me some reasons why you have failed. I will believe them, they are making me feel like an insect on the bottom of their shoe.