Payment Method Registration Errors [Error Code 401 and 601]

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Originally Posted by Lament

I realize this is probably little help to anyone who's already tried this, and there is no guarantee (even for me) that when the time comes to actually pay for the the subscription the payment will be allowed (I still have 10 free days left), but I have successfully managed to set up a CC subscription for 30 days. My service account status says:

Standard
Payment Method ： Credit Card/Debit Card
Continued Automatically

My account is new, created during early access, so this may also be related.

It had no credit cards or any payment info associated with it.

I am in Brazil and can't buy Crysta. CC is my only option. SE e-mail support gave up on helping after 2 weeks and told me to try chat or phone.

What I did was register my credit card via Square Enix Account Management instead of Mog Station. To get there, click Help&Support in the Lodestone, then Square Enix Account Information, then Square Enix Account Management System.

Once my card registration was complete, I went to Mog Station via the management page: Services and Options > Select Service > Final Fantasy XIV. Then I clicked the button to proceed to payment, selected Credit/Debit and the type of card (VISA, MasterCard, etc), clicked next. Some info came up saying I wouldn't need to pay anything yet, I clicked next again, and the subscription was set up. I didn't get any errors in Mog Station or when registering my CC.

I got a confirmation e-mail from Square that the service account was successfully set up, subject "[Square Enix Account] FFXIV Service Account Registration Notification". It contained some info about the subscription and said "This e-mail has been sent to inform you that payment for FINAL FANTASY XIV: A Realm Reborn has been successfully completed for your account. For more details, please login to the Square Enix Account Management System.".

Again, I realize this is probably no help to people who have been having problems, but since I did finally manage to set up a subscription, I figured I'd post the details. I don't know if I just got lucky.

I'll post here again when my 10 free days are up to let you guys know if the actual payment does go through.

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Well... I'm sorry to say that some of us are able to Register our CC's without issue. In fact a lot of v1 players already had their CC's registered. The problem arrives when Squeenix tries to bill the card and the system throws the 401 error. Moreover I noticed that when entering the CC information on the GlobalConnect stage the system will give me the 601 error if I try to input my credit card number without the spaces "XXXX XXXX XXXX". Once I clear the GlobalCr..Connect Squeenix does indeed say I registered my card and displays the amount my card will be charged. The moment you hit 'Proceed' the payment stops with the 401 error. It’s mind boggling how these people don't seem to know how to learn from past mistakes. I've been around Squeenix since FFXI and FFXIV and their service is still as bad as it always has been. I’m starting to lose all hope for these people. If they can’t see or care about the importance of a working/viable and worry free payment system for the global community, then what else can we expect from such company.

1.0 Player from Puerto Rico:
Unable to Buy Crysta(Error 11000)
Unable to use UltimatePay/Playspan(Option not displayed under Credit cards category)
Unable to change country
Unable to Register payment methods(Error 601)

Anyone from Puerto Rico managed to subscribe/pay?

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Originally Posted by Ache

Well... I'm sorry to say that some of us are able to Register our CC's without issue. In fact a lot of v1 players already had their CC's registered. The problem arrives when Squeenix tries to bill the card and the system throws the 401 error. Moreover I noticed that when entering the CC information on the GlobalConnect stage the system will give me the 601 error if I try to input my credit card number without the spaces "XXXX XXXX XXXX". Once I clear the GlobalCr..Connect Squeenix does indeed say I registered my card and displays the amount my card will be charged. The moment you hit 'Proceed' the payment stops with the 401 error. It’s mind boggling how these people don't seem to know how to learn from past mistakes. I've been around Squeenix since FFXI and FFXIV and their service is still as bad as it always has been. I’m starting to lose all hope for these people. If they can’t see or care about the importance of a working/viable and worry free payment system for the global community, then what else can we expect from such company.

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It seems like registering the CC is at least part of the problem, and I don't know if registering it while in the process of paying makes any difference, so I registered the CC before even going to Mog Station. That's all I managed to do - register my CC and set up the subscription (before my free days are up). Payment is another story. I'll know for sure in 10 days and post here again.

The lack of response to this is alarming. I mean, it's a problem with billing - I assume they do want us to pay them...

STILL CANNOT PLAY. Paypal rejected, UGC rejected, 3 credit cards, 1 debit card all rejected and it's not from financial institution's side.

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Originally Posted by Hycinthus

STILL CANNOT PLAY. Paypal rejected, UGC rejected, 3 credit cards, 1 debit card all rejected and it's not from financial institution's side.

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Call Ultimate Pay, they will push Crysta to your account. Takes like 5 minutes from what i hear.

Down to 10 days. My account is prolly frozen for 30 days cause of my constant attempts at this. I've called my bank twice and they claim that nothing has even attempted to bill my card. Its too bad that SE customer support is useless, I'd really love to continue playing this game but it doesn't look like anything is going to get fixed. Its almost as if SE doesn't care if they lose customers to something as silly as not being able to take our money.

Curious that if crysta is not an option available but if we go through the UGC process if crysta will be pushed into our account.

also recently noticed that I don't see the customer support # or the option to wait for chat support anymore. Hopefully this is because they are trying to fix the problem and not because they're tired of dealing with people contacting them with this issue.

Anyone from Australia tried the UGC? Saw them at eb games, but if we can't even use crysta in this region I don't know if these cards would work and don't feel like throwing money at the problem for no solution.

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Originally Posted by zeke181

Anyone from Australia tried the UGC? Saw them at eb games, but if we can't even use crysta in this region I don't know if these cards would work and don't feel like throwing money at the problem for no solution.

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Don't buy Ultimate Game Cards, you can't claim in because Square Enix doesn't give the option to Oceanic players. Buy the 60-day Game Time Cards specifically for Final Fantasy XIV: ARR. It's probably better to buy them online since EB games sells them for $40 and you can get it for something more like $33 off random European shops. Of course, they only work if you're if you have the EU version, but Australians are supposed to be using the EU version. I've given up on automatic renewal because they're obviously not fixing their billing system.

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Originally Posted by Orma

Call Ultimate Pay, they will push Crysta to your account. Takes like 5 minutes from what i hear.

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Ultimate Pay or Ultimate Game Card?

UltimatePay and Globalcollect are 2 different things. From alot of posts i've been seeing people have been trying both and failing and confusing what the blocks are originating from for both sources. GlobalCollect is your 601/401 errors while UltimatePay just is a seperate transaction service that results in all new errors.

If your Ultimate Game Card is rejected, look around there's a number you can call to push that through.

GlobalCollect i have no idea what the issue is but this seems to be the bulk of our issues is this thing not wanting to work.

UltimatPay is a seperate payment system and after a call with them i found why they blocked me in the first place. For me it was because my network i'm on didn't give enough visibility of my IP address and made i think i was using a card too far away from the billing address location. Overall UltimatePay's representatives over the phone are nice, but their service is an extra level paranoia and security that basically results in if they find a reason to block you for ANY reason the UltimatePay will lock you down for 48 hours and will forcibly reject any and all payments. I used the ultimate game card, some people this may not be an option.

Overall the issues with GlobalCollect need to be sorted out as UltimatePay isn't really the best alternative at times.

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Originally Posted by Hycinthus

Ultimate Pay or Ultimate Game Card?

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Sorry for late reply but here is the thread with the phone number for Ultimate Pay and Ultimate Game Card

http://forum.square-enix.com/ffxiv/t...ror-401-601%29

This obviously may not work for everyone but my fix came from disabling NoScript in Firefox. Credit goes to Zappo in another post for giving me this answer. When putting in credit card info on either the Mogstation or the Square Enix Account Management System and hitting next, if you don't see a little Global Collect animation play saying its processing the payment, something is blocking it. With the add-on up I was getting error 401/601 on both websites and with it off everything went through first try.

I don't mean simply allowing Square-Enix in the NoScript exceptions, you have to disable/allow all scripts globally for it to get through. Apparently Global Collect doesn't work well with the add-on.

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Originally Posted by Elmdor

This obviously may not work for everyone but my fix came from disabling NoScript in Firefox. Credit goes to Zappo in another post for giving me this answer. When putting in credit card info on either the Mogstation or the Square Enix Account Management System and hitting next, if you don't see a little Global Collect animation play saying its processing the payment, something is blocking it. With the add-on up I was getting error 401/601 on both websites and with it off everything went through first try.

I don't mean simply allowing Square-Enix in the NoScript exceptions, you have to disable/allow all scripts globally for it to get through. Apparently Global Collect doesn't work well with the add-on.

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Glad that worked for you, but it didn't work for me. I disabled all my add-ons on Firefox and Chrome and I saw the Global Collect animation but it still did not work for me. I still got the 601 error.

Anyone getting error 11000 manage to make it work?

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Originally Posted by muezza

Anyone getting error 11000 manage to make it work?

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You're getting that error because your country doesn't fall under Squeenix's 'Super Secret Crysta List'. For example my account has Puerto Rico set as its country and apparently Squeenix has us in their charts as one of Jupiter's moons. However if I create (which I did) another account with country set as US I get unrestricted access to crysta. But I'm not willing to lose my legacy status and much less pay them for a second copy of the game.

Has anyone tried to get their country changed via support?
Would it accept town/PR/USA as a valid address?

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Originally Posted by Ache

You're getting that error because your country doesn't fall under Squeenix's 'Super Secret Crysta List'. For example my account has Puerto Rico set as its country and apparently Squeenix has us in their charts as one of Jupiter's moons. However if I create (which I did) another account with country set as US I get unrestricted access to crysta. But I'm not willing to lose my legacy status and much less pay them for a second copy of the game.

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I'm not trying to buy crysta

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Originally Posted by muezza

I'm not trying to buy crysta

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Really? Then what are you doing to get that message?

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Originally Posted by Shinzu

Has anyone tried to get their country changed via support?
Would it accept town/PR/USA as a valid address?

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No they aren't willing to change it. The only option they're offering is to move your ownership of the game to a new account via the form they were promoting a while back. But you lose your character and anything else attached to your current account.

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Originally Posted by Ache

No they aren't willing to change it. The only option they're offering is to move your ownership of the game to a new account via the form they were promoting a while back. But you lose your character and anything else attached to your current account.

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That is correct, i already tried changing my region with support and all they "adviced" me was to get a new copy of the game. This is completely unacceptable, me being a legacy player with all 50s. I rather quit than start over.

After over 30 pages of ignored customer complaints I feel like this game just isn't worth it. Have a good one guys. I'll just play other MMO's till The Elder Scrolls, Destiny and The Division dwarf this one.

SE,

Its been over 10 days already... I feel totally ignored. Some people have had miracles, I'm not one of those. Time to give up I think.

I just feel bad because i paid 40 dollars to play only 40 days.
This is the worst service customer i have seen in my entire life.

Got like 5 days left of free trial. I want to give you my money, Square Enix, but when I try and pay on your site it gives me an Error Code: 601. Fix it please!

After 10 days of waiting to "TRY" and pay for my sub i got the error 601 AGAIN. Looks like SE only made this game for a select few of people to play, If Square doesn't want my money I will just take it somewhere else and give it to someone who will GLADLY take it.

Hi... I seem to have the same issue. I have a version 1 account and I can't renew the sub or upgrade to CE due to this error. It doesn't seem like there's anything wrong with my credit card information or balance.

Still getting errors. Called bank again, it is not their end.

When this thread dies out SE will say they were right and customers finally sorted out the issue with their financial institutions when in reality we will all have given up and moved on.

OMG FIX THIS SE!!!!!!!!!!!!!

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Originally Posted by zeke181

When this thread dies out SE will say they were right and customers finally sorted out the issue with their financial institutions when in reality we will all have given up and moved on.

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I'm not gonna let it die, i'm gonna keep bumping until I can pay. I want to move on but so many of my friends are playing and I want to play with them.

i will spam the fuck out of this thread until i can pay

Just wait till the new players trials run out and see the heat wave SE will face.

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Originally Posted by Sindweller

Just wait till the new players trials run out and see the heat wave SE will face.

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When is that? i keep wondering because SE doesnt notice yet since majority arent paying yet

Mine runs out In 4 days and I'm still unable to renew my sub. I emailed them on Thursday morning but still havent heard anything back. Unfortunately once my time Is up and if I don't hear anything back then It's going to be one less Final Fantasy sub as much as I would regret It. :/

Two weeks. I haven't been able to play, because I haven't been able to pay. I find it peculiar that most of us 1.0 users are the ones suffering from this. Fix it... or, like so many others, I'll move on, and you'll be losing another customer that has been with you since day one.

SE will only fix this if 2.0 player suffer from the same problems, and i hope so.

I would love to be able to pay for more gametime but I get error 601 when I try to register credit card and error 401 when trying to buy crysta.

I hope it's fixed..

I doubt it is ever going to get fixed... but I'm gonna keep bumping this thread till it does.

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Originally Posted by Orion31

I doubt it is ever going to get fixed... but I'm gonna keep bumping this thread till it does.

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In a few days you'll get an influx of new players bumping it for you.

So many people getting ignored! SE how can you do this to your customers?! Ive bought $42.00 worth of Crysta! Why isnt it showing on my page yet? Why havent you accepted my payment where I clearly want to pay you? My payment has been accepted by UltimatePay for cheese's stake.