Error 401 and 601 CE Upgrade

I as well am waiting for a fix have been all day sadly and I have tried every fix suggested by others in this post

Yep posting over here to. Been having this problem as well with no solutions. They still charged me but still showing inactive... Been in que three times to get kicked.

After 2 hours on hold with SE phone support (as well as having to call repeatedly due to busy signal), I finally got through and had him look it up.

After 2 uses on a credit card and 2 on a debit card, they are locked down for a MONTH!

His suggestion was to go to Playspan, or to head down to the local Walmart/Target/Bestbuy/Gamestop, whatever to buy the Ultimate Game Card. They 'supposedly' don't have enough information thus far to tell if it's restricted to 1.0 players or not - so either that IS the case, or the newest generation off XIV players don't know what a forum is.

Guess I'll head down the street and grab a card, and more updates to follow. :mad:

Tried using the same card I paid for FFXI with and got error 601.. Now I'm second guessing that 6 month pay option. Good job, Square-Enix.

I've been calm and collected with all the other issues with this game. Feel free to look me up on Zam if you don't believe that. But failing to take my money from a card that would have, for all intents and purposes, been billed properly because you have decided to abandon a pay system that works (Square-Enix Account) for this load of rubbish is nothing short of inept.

Quit being painful, Square-Enix. Just stop. I was okay with the move from Pay-Online to the Square-Enix Account. But this other move is purely nonsensical. It is clearly not working as intended and had absolutely no benefit to your customer.

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Originally Posted by Timberwolf

After 2 hours on hold with SE phone support (as well as having to call repeatedly due to busy signal), I finally got through and had him look it up.

After 2 uses on a credit card and 2 on a debit card, they are locked down for a MONTH!

His suggestion was to go to Playspan, or to head down to the local Walmart/Target/Bestbuy/Gamestop, whatever to buy the Ultimate Game Card. They 'supposedly' don't have enough information thus far to tell if it's restricted to 1.0 players or not - so either that IS the case, or the newest generation off XIV players don't know what a forum is.

Guess I'll head down the street and grab a card, and more updates to follow. :mad:

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Make haste, friend.

What a bunch of retards at SE, cant even setup payments for their members, when their members try to give them money they lock their accounts for 24 hours and now my CC is locked down for 24 hours for trying to give SE money, and the only thing SE can says is "We don't know" i get that excuse from my kids about their homework, should never get that excuse from a billion dollar corporation..........ever

I'm having a silimar issue, but i can't even register my credit card (error 601).
I tried to buy crysta, but now another error after chosing the amount (error 11000).

After that i went to chat support, waited for 1 and a half hour. When i was on 2 of queue. guess what ? "No more attendants to support you."

Really ? Is still commercial time.

I'm fucking pissed.

Well, got the card, activated, no problems. Tried to go to Ultimate Game Card's route specifically (SE is sucking so bad right now, figured I'd avoid any SE related system at all costs), but NOPE! Select FFXIV, and it links you straight to account management. Went through various processes of adding Crysta, be it through SEAM, Mog center and whatnot. Once I finished the process, I got slapped in the face with a big ol:

"We're sorry, your payment has been declined. If you feel this is in error, please contact us."

Contact you I shall, and I have. Awaiting response, but I anticipate hearing back, say.... Monday.

I've decided Square Enix is like that lover that gives you an incredible breath of life one night, then snubs you and doesn't return your calls the next.

I have this same issue.
It takes $1 from my account(to ensure the account is real, and that my info was correct), then I get error 401. Now I just get error 601, so it doesn't even accept my information.
I had this issue last time I tried adding my card(roughly 3 weeks ago), so it's an issue on their end, not yours. Last time it happened, I was able to add my card a couple days later. I was never told why it happens, my guess is high traffic.

I'm having the same problem. In fact 2 out of 3 people in my house hold are. My husbands charged through fine, but mine gives the error code. It oddly shows two $1.00 purchases for those failed attempts. I sent in a ticket, but no one has gotten back to me.

Not sure if this has been posted, but the errors you may be receiving is due to an issue with the third party that is taking payments for SE. This is assuming it is a third party. Even if it isn't, the following link is to an excel spreadsheet that details the different error codes during the payment process.

https://www.usaepay.com/console/supp...ors/errors.csv

Obviously, you may be wary of clicking on it and I understand, but since it is safe, I went ahead and grabbed the two errors it could be. (401/601)

401 Selected bank is not available The SVP Bank ID that was specified was not found in the list of valid financial institutions for selected merchants

601 Invalid card reference token The cardnumber field appears to be a card reference token but the token does not exist (this could be the CVV or it could be a token generated from your credit card number. This is a common practice for PCI compliance)

11000 Is a generic gateway error when communicating with the payment server


I know this info from being in a financial support position with the technical side of an ERP solution for a company. We also use 'tokens' from a specialized third party so that we do not have to cover the cost to upgrade and maintain PCI compliance in order to hold credit card numbers of our customers.

Logged in to play today and noticed that I had to update my payment so went and did mine and it worked just fine and i'm V1.0 account. Then I decided to go ahead and update my wife's account as well which is also a V1.0 account. I then proceeded to get the 601/401 for updating pay over and over just on her account, yet I had no problems updating mine first try? What gives SE?:confused:

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Originally Posted by Jyrax

Logged in to play today and noticed that I had to update my payment so went and did mine and it worked just fine and i'm V1.0 account. Then I decided to go ahead and update my wife's account as well which is also a V1.0 account. I then proceeded to get the 601/401 for updating pay over and over just on her account, yet I had no problems updating mine first try? What gives SE?:confused:

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Is it a separate account or just a second service account?

Separate account but the only thing that I did different was just log into her account I used the same CC same IP same computer, just doesn't make any sense.

It makes sense as the credit card was used for the first account. This is assuming they safeguard card info by recognizing it is already used for another account. It's for consumer safety, but I see it being a hindrance for you in this scenario.

I just tried from a different ip and a friend of mine let me use his same card he used to activate his account. It didn't work on my account, but his account is working fine.

I have a v1.0 account and was able to pay and play back in 1.0 What is the problem now? I'm using same card same account, but no service.

I called my support for my cc's and they said there is no holds or blocks on my card/account.

So this leads me to believe that my account (and others in this situation) have a problem with them.

I'm not buying another copy of the game. I don't want to start over. I like playing my 1.0 character and would like to use this same character.

I have tried using direct pay, paypal, crysta, and that power pay thing. All of them are giving me an error.

After the first card failed I then used 3 other cards which all failed and then also tried doing the Ultimate pay way using all 3 cards an again nothing just like everyone else. Back when we both played FF11 we used the same CC to pay for both of our accounts and had zero problems.

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Originally Posted by Luso

I have a v1.0 account and was able to pay and play back in 1.0 What is the problem now? I'm using same card same account, but no service.

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They switched vendors for payments for 2.0. Source being one of the LIVE letters.

Got it! All right, here's the deal. It's a workaround, they still need to fix thier $#!t, but this will get you playing in the mean time:

1) Get a hold of an Ultimate Game Card (best found at Walmart or Gamestop) for, say, $20.

2) Log into Mog Station/SE Account Management and attempt to add crysta with it.
*(99% chance of it giving you an error and rejecting the card - this is just to make a paper trail to be followed)*

3) Contact the VISA operator @ (650) 432-3200, ask for PlaySpan (read: Ultimate Pay)

4) Tell the following rep you attempted but failed at adding Crysta. They will ask you for the PIN of the card and for the email that your game is tied to. When they look it up, they will see your prior attempt - makes it fast and easy for them.

5) Confirm that you want your game card placed onto your FFXIV account.
*(Within 10 minutes, you'll have an email letting you know you've had Crysta added.)*

6) Log into your Square Enix Account Management page, click on "Crysta Passbook", and you'll see the 2,000 crysta added.

7) Continue to Mog Station, and go through the payment process again, this time using the Crysta that is now on your account.

As I said, this is a pain in the butt and roundabout way of doing it (Hopefully you're lucky and can get a digital card from Walmart.com or Gamestop.com), but it will (and has in my case) gotten me back online and playing. In the mean time... SE, get off yer @$$es and fix your payment system!

Good luck to all, hope to see you in the game!

Error 601. Tried three different cards, as well as PayPal. I submitted two tickets and tried the chat, unsuccessful. I can't log into the game without subscription renewal, so I give up honestly. Also, I was lead to believe that I would receiving 30 free days of game time but I have only played for 2 weeks? Very disappointed with how all this is being handled. Way too many errors and very poor customer service.

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Originally Posted by Luso

I just tried from a different ip and a friend of mine let me use his same card he used to activate his account. It didn't work on my account, but his account is working fine.

I have a v1.0 account and was able to pay and play back in 1.0 What is the problem now? I'm using same card same account, but no service.

I called my support for my cc's and they said there is no holds or blocks on my card/account.

So this leads me to believe that my account (and others in this situation) have a problem with them.

I'm not buying another copy of the game. I don't want to start over. I like playing my 1.0 character and would like to use this same character.

I have tried using direct pay, paypal, crysta, and that power pay thing. All of them are giving me an error.

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I said it earlier that this may be a payment server problem on their end. It's not our accounts, that's for sure. The REAL problem is this: Several of my mates have been charged the subscription fee on their cards even though they have been getting rejected from Mogstation/SQE management. I too have been using a prepaid card to try and subscribe and learned, today, that I have exhausted all the money from it by trying, twice, to subscribe to the 180 days. I know there are a few posts from people that have the same problem as my mates and I, I just want to know if how we will be reimbursed.

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Originally Posted by Katamari

I said it earlier that this may be a payment server problem on their end. It's not our accounts, that's for sure. The REAL problem is this: Several of my mates have been charged the subscription fee on their cards even though they have been getting rejected from Mogstation/SQE management. I too have been using a prepaid card to try and subscribe and learned, today, that I have exhausted all the money from it by trying, twice, to subscribe to the 180 days. I know there are a few posts from people that have the same problem as my mates and I, I just want to know if how we will be reimbursed.

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They could be holds on the account. Even if they appear as charges, they require SE's intent to collect on them. This is usually done as a nightly process. When you make the payment it 'hits' your account as a hold and may very well appear as a charge. SE/3rd party would then send electronic documents in a nightly batch to actually draft the payments. If they were rejected on the site, the edocs may or may not have the card info to draft said payments. The process can differ but that is a standard for many companies. I cannot say that the edocs will contain the request or not, but if it were a payment to the company I work for, I could tell you it is not an actual charge. Also, depending on how your financial institution handles the pending charges, they may not drop for up to 10 business days.

EDIT: Payment reimbursement would be from your bank when the hold is released. The bank may require SE to contact them to drop the holds earlier than the up to 10 day drop off.

Same issues on my end. Tried the Crysta method via Paypal but it was cancelled immediately. Not willing to try the Ultimate Game Card route as it seems there are service fees associated with it.

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Originally Posted by Eoyote

Same issues on my end. Tried the Crysta method via Paypal but it was cancelled immediately. Not willing to try the Ultimate Game Card route as it seems there are service fees associated with it.

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What fees would that be? I paid $20 for mine, and got 2,000 crysta. Still cost 1,499 for the sub, which is what it would cost normally anyway. (Poor me, I didn't get the legacy discount >.<)

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Originally Posted by Timberwolf

What fees would that be? I paid $20 for mine, and got 2,000 crysta. Still cost 1,499 for the sub, which is what it would cost normally anyway. (Poor me, I didn't get the legacy discount >.<)

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90 day sub costs 41.97. When I tried adding this amount via Crysta, it wants to charge me around $45. So I'm assuming there's some sort of fee attached to it.

Holy nuts, that's a little redonkulous. Well, here's hoping someone on SE's side will suddenly grow a second brain cell and realize that Houston has a problem, and get it fixed for those who want to do 90 day subs (as I did). O.o;

Same issue. got 601 and it will not let me update my CC info. sent in ticket myself. hope this will be fixed soon

it would be very nice to hear something from an SE rep on here about this issue

Things that did NOT work for me:

1) Paying by credit card directly - declined
2) Paying by adding crysta through a credit card - declined
3) Buying an UltimateGameCard code online and using it to add Crysta through UltimatePay - declined ($20 wasted, I suppose)

Is SE for real? I have tried ALL methods they offer, including a NON-CREDIT CARD one, and I still can't purchase a renewal?

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Originally Posted by Shiresan

Things that did NOT work for me:

1) Paying by credit card directly - declined
2) Paying by adding crysta through a credit card - declined
3) Buying an UltimateGameCard code online and using it to add Crysta through UltimatePay - declined ($20 wasted, I suppose)



Is SE for real? I have tried ALL methods they offer, including a NON-CREDIT CARD one, and I still can't purchase a renewal?

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I bought a Game Card too... or am trying to. I hope it works.

Where is SE's response on this stuff?... Really sad...

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Originally Posted by Maroite

I bought a Game Card too... or am trying to. I hope it works.

Where is SE's response on this stuff?... Really sad...

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I just bought a $20.00 Ultimate Game Card and tried to put it in to see if I got the crysta and, if it had worked, I would have bought more. Got rejected/declined. You might be lucky but, the cards are also getting rejected.

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Originally Posted by Katamari

I just bought a $20.00 Ultimate Game Card and tried to put it in to see if I got the crysta and, if it had worked, I would have bought more. Got rejected/declined. You might be lucky but, the cards are also getting rejected.

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Try this yet?

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Originally Posted by Timberwolf

Got it! All right, here's the deal. It's a workaround, they still need to fix thier $#!t, but this will get you playing in the mean time:

1) Get a hold of an Ultimate Game Card (best found at Walmart or Gamestop) for, say, $20.

2) Log into Mog Station/SE Account Management and attempt to add crysta with it.
*(99% chance of it giving you an error and rejecting the card - this is just to make a paper trail to be followed)*

3) Contact the VISA operator @ (650) 432-3200, ask for PlaySpan (read: Ultimate Pay)

4) Tell the following rep you attempted but failed at adding Crysta. They will ask you for the PIN of the card and for the email that your game is tied to. When they look it up, they will see your prior attempt - makes it fast and easy for them.

5) Confirm that you want your game card placed onto your FFXIV account.
*(Within 10 minutes, you'll have an email letting you know you've had Crysta added.)*

6) Log into your Square Enix Account Management page, click on "Crysta Passbook", and you'll see the 2,000 crysta added.

7) Continue to Mog Station, and go through the payment process again, this time using the Crysta that is now on your account.

As I said, this is a pain in the butt and roundabout way of doing it (Hopefully you're lucky and can get a digital card from Walmart.com or Gamestop.com), but it will (and has in my case) gotten me back online and playing. In the mean time... SE, get off yer @$$es and fix your payment system!

Good luck to all, hope to see you in the game!

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Originally Posted by Katamari

I just bought a $20.00 Ultimate Game Card and tried to put it in to see if I got the crysta and, if it had worked, I would have bought more. Got rejected/declined. You might be lucky but, the cards are also getting rejected.

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I'm waiting for any kind of response. Hope you can get them to work/refunded.

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Originally Posted by Katamari

I just bought a $20.00 Ultimate Game Card and tried to put it in to see if I got the crysta and, if it had worked, I would have bought more. Got rejected/declined. You might be lucky but, the cards are also getting rejected.

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Did you follow up with a call to the phone number I posted? The service reps don't take 2 hours (or even 5 min) to get through to, and they force it to work on their end.

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Originally Posted by Katamari

I just bought a $20.00 Ultimate Game Card and tried to put it in to see if I got the crysta and, if it had worked, I would have bought more. Got rejected/declined. You might be lucky but, the cards are also getting rejected.

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There is a post on Page 30 about calling the card company and having them add the crysta. Not sure if it works but might be worth trying?

SE Needs to fix their shit.

Just adding my name in, also have this ridiculous issue. :(

This worked for me. I noticed that some people discussing this issue in various forums had multiple people in their household trying to sign up, and that was the case here. My boyfriend was able to pay this morning, but neither me or our daughter were able to do so.

So I figured they're suspending purchases from multiple accounts on the same IP address for the purpose of blocking goldfarmers and spammers. So I turned wireless off on my phone and paid for it that way, to great success.

My daughter is having less success trying the same strategy from her phone, but I suspect she tried too many times on her computer and maybe they lock it out on the account level after too many tries, as they warn you in the error message.

I hope this helps!

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Originally Posted by Gregorio

When I checked my email this morning I saw a message from Square-Enix stating that an error had occured with my credit card payment. I had set up my card previously, and my game time just ran out last night. So I hit the Mog Station and tried the put the payment through again, I got 401 error. So I found this forum and found others having trouble as well. So I waited till 9am PDT and call support. I finally get a hold of someone and he tells me that they can not take care of the account payment and my best bet is to try to use a different browser or pay using Crysta. I tried Internet Explorer and I got 601 and 401 errors. I then tried buying Crysta through UltimatePay using PayPal, but it said PayPal Express rejected my payment. But I was finally able to buy Crysta through UltimatePay using my credit/debit card.

1) Log into the Mog Station. https://secure.square-enix.com/accou...est=mogstation
2) Click on "Account Services" in the top menu.
3) Click on "Subscription Services" in the middle of the page.
4) Choose the subscription type, subscription period, and crysta. Then click Next.
5) Make note of how much Crysta is needed to purchase this subscription.
6) Hover your mouse over "Square Enix Account Settings" then click on "Add Crysta". You may need to log into the Square-Enix Account page.
7) From the Crysta purchase options, select "Specify amount of Crysta to add to your account".
8) Enter the amount of Crysta from step four(4) above. Then click Next.
9) Select UltimatePay. The click Next.
10) Enter in your credit/debit card information. Then click Continue.
11) Enter in your information associated with that card. Then click Confirm Payment.
*NOTE: I got a message that my card was decline. I just clicked ok and went through steps 9 and 10 again. I had to do this a couple times and it eventually accepted my card.
12) Make sure the amount of Crysta you want to purchase is correct, then click Confirm Payment. Your Crysta should now be added to your account.
13) Go back to the Mog Station and log in again if necessary. https://secure.square-enix.com/accou...est=mogstation
14) Click on "Account Services" in the top menu.
15) Click on "Subscription Services" in the middle of the page.
16) Choose the subscription type, subscription period, and crysta. Then click Next.
17) Review the information and follow the prompts to complete your game time purchase.

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When i first did this, it declined my paypal 2x, 3rd time i directly put my card number in and the crysta purchase went fine

Throwing my name in too. Really disappointing since I had everything registered the first day Mog Station was available only to wake up this morning with an email that payment failed and I haven't been able to register any other kind of payment like everyone else. I tried jamgrrl's suggestion of doing it from my phone, but maybe I've made too many attempts already. Some kind of response would be nice. It has been all day already.

it's absolutely pathetic we haven't even gotten a single post from a SE rep not even a bandaid we apologize for ur trouble kind of thing