If You're Having DirectX 11 Crash Issues, REPLY TO THIS!

I posted a couple days ago that my game started crashing every day when they released patch 5.3. It had never crashed before that patch. Today I believe I have figured out what was causing the crashing for me. I discovered that I could not get through the sapphire weapon instance without crashing, I tried maybe a dozen times. So, I used this to test various possible fixes. Tried turning off gsync, tried unplugging my secondary monitor, tried changing various settings in the nvidia control panel all to no avail. Finally I tried limiting the framerate to 60fps in the nvidia control panel program specific 3D settings for FFXIV and I was able to get through the entire instance. I have a 165hz monitor. Normally FFXIV was only giving me maybe 120fps max, but I did notice that with the most recent update I was getting upwards of 160fps. At first I thought this was a good thing, that they had finally optimized the game to run properly on high refresh rate monitors. Now I'm thinking that's what was causing the game to crash. I'm going to try bumping the cap up to 120 to see how far I can push it without crashing, I can live with a framerate over 100.

Also started crashing after 5.3 but only on one character on Cactuar. My Balmung main works perfectly fine. Can someone help?

This whole series of errors and the seeming lack of care from the devs is just bizarre. Reporting in to say that I've unfortunately joined in with the error-train, getting a lot of errors for no real discernible reason. Tried everything short of flashing my BIOS and taking a hammer to my rig to fix it.
(Full post here for those interested: https://forum.square-enix.com/ffxiv/...64#post5407764

Having the same dx11 crash, only started happening to me when i tried to enter the Lavender Beds and now i cant play the character as it crashes while loading the area. It was working fine before then, ive tried everything other forums post suggest except turning off hyper threading

Having the same issues... Never happened before till I got a new Gsnyc monitor with 240hz refresh about a week ago prior to patch... Get multiple DirectX11 errors mostly only when I am in the cities. I have tried everything others have said including making a custom resolution and capping it at 90hz and even capping the FPS in game to 60, limiting FPS on background and what not and still continue.

https://i.imgur.com/y18gg8N.jpg

I am also having a similar issue while trying to make a Roegadyn lancer. I then decied to go with a Hyur archer, the game worked with no crashes until I got to lisma lomisa upper decks. Now it's crashing constantly.

I'm currently dealing with the same exact issue. Ever since last night my game refuses to operate properly when attempting to do any content. At times I get the laundry list of DX11 error codes and other times the game just closes with no warning or error codes. Im super frustrated and dont know what else to do

So after reading through the forum thread I think I solved my issue. Steps I took include:

1. Disabled CPU Clock boost in BIOS (Im on an Intel 8700K rig)
2. Disable XMP Profile and manually set my DRAM frequency
3. This is the one I think cause my issue mainly, Disabled Discord Overlay

Hope this helps someone. Would like to know if this helps anyone else

Yep, I’m having it too constantly and I’m so sick of scouring the Internet for a solution.

Quote:

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Originally Posted by Kinesis81

So after reading through the forum thread I think I solved my issue. Steps I took include:

1. Disabled CPU Clock boost in BIOS (Im on an Intel 8700K rig)
2. Disable XMP Profile and manually set my DRAM frequency
3. This is the one I think cause my issue mainly, Disabled Discord Overlay

Hope this helps someone. Would like to know if this helps anyone else

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Tried this... still keeps crashing on me with the multiple DX11 errors...

I'm also getting DX11 errors as of patch 5.3, it just shuts down and throws a (1100...02) error. I gradually lowered the settings from high to desktop standard, and it started behaving. Tried to login again and setting my old graphics settings and the crashes started happening again. My GPU is on default settings but maybe having things maxed out in game causes it to boost too much and crash the game.

Quote:

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Originally Posted by AryaValere

I posted a couple days ago that my game started crashing every day when they released patch 5.3. It had never crashed before that patch. Today I believe I have figured out what was causing the crashing for me. I discovered that I could not get through the sapphire weapon instance without crashing, I tried maybe a dozen times. So, I used this to test various possible fixes. Tried turning off gsync, tried unplugging my secondary monitor, tried changing various settings in the nvidia control panel all to no avail. Finally I tried limiting the framerate to 60fps in the nvidia control panel program specific 3D settings for FFXIV and I was able to get through the entire instance. I have a 165hz monitor. Normally FFXIV was only giving me maybe 120fps max, but I did notice that with the most recent update I was getting upwards of 160fps. At first I thought this was a good thing, that they had finally optimized the game to run properly on high refresh rate monitors. Now I'm thinking that's what was causing the game to crash. I'm going to try bumping the cap up to 120 to see how far I can push it without crashing, I can live with a framerate over 100.

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I have had this issue since March with nothing in the forum helping me until this. My computer should be able to handle the max graphics settings but I kept getting the direct x 11 crash. Then today I tried this and went to Limsa Lominsa Lower Docks. Sat around for 15 mins with no crash. Closed the game and set the framerate back to the default setting in Nvidia Control Panel, loaded back in and crashed immediately. Changed it back, went back. And I have been sitting in Limsa ever since. So I am optimistic this has worked for me.

If you wish to try this yourself. Open your Nvidia Control Panel.

Under 3D settings you want to choose "Manage 3D settings". Then in the window you should see a tab for "Program Settings". When you select a program to customize you may need to add it, or it may already be there. Either way you may see multiples, you want the "ffxiv_dx11.exe"

Then look for the setting "Max Frame Rate". If you play at 60 FPS then set it to 60. If you dont, you may need to change it to what you play at. If you dont know, try 60.

Make sure to apply this change, then open up FFXIV and see if you crash.

I can't say this will help everyone, but for someone who has tried everything in the forum so far. This one might be worth a shot.

Just popping in to say that what eventually fixed this issue for me was setting ffxivboot64 to compatibility mode for Windows 7 and launching the game that way. Game worked fine yesterday, today nothing but DX11 errors. I spent over two hours crawling Google and these technical forums, trying dozens upon dozens of fixes and work arounds. Even tried a completely fresh install on a different drive and had no luck. Eventually I decided to fallback to the old way of fixing things: tell it to run in compatibility mode. And I'll be damned if it didn't fix the DX11 crashes. Played for four straight hours, ran a few duties, did everything I could think of to "stress" the game and no crashes. I have no idea if it'll work for anyone else (if you're running a 32-bit version of Windows, try using the regular ffxivboot instead of the ffxivboot64), but I figured I could at least post my own solution here to add to the hundreds of other suggestions that worked for other people.

Cheers.

Will there be a patch for this? It looks like its a only a Nvidia problem

Dc'ed, when I was back on the main screen it just booted me out with this:

https://cdn.discordapp.com/attachmen...38/unknown.png

Yeah, I'm having the same issue. Have been for a while. I tried the fix with capping my fps through Nvidia, Drivers are up to date. No fix has worked yet, hopefully SE can help us out :(

Specs:
AMD Ryzen 5 1400 Quad-Core 3.20 GHz
16gb RAM
Nvidia GTX 1060 16gb
Windows 10 Home

https://puu.sh/GksMs/f1795285ed.png

https://cdn.discordapp.com/attachmen...20/unknown.png

Getting them too, im gonna have to unsub at this rate, games getting unplayable. Did fresh install of windows/games/drivers and still nothing

GPU
AMD Radeon RX 5600 XT

CPU
AMD Ryzen 5 3600 6-Core Processor

Still unable to play at all since 5.3 because of those crash. Still no reaction of SE even if i've submited a ticket the day of the launch other than "can you please check if you are using the right graphic cards of your computer" (i was already and i'm still using it). Is there a REAL way of getting a real answer to this issue ?

I mean, i say it again, it's almost two weeks now that i can't use the product i pay for and there is no real communication neither real aptempt from the company.

https://cdn.discordapp.com/attachmen...06/unknown.png

I've gotten this error before, but not as frequently as within the past 2 days. I have no idea what to do, someone said deleting the ffxiv_dx11.exe and having the game patch itself could help, but if I do that the launcher will fail at patching every time, even when starting it as admin. I also tried enabling the GPU scaling in the AMD settings, as someone else has suggested, but to no avail.
Switching to DX9 won't let me start the game for I'll get this error right at the start.
And when I do manage to login, I get a graphics glitch like this:
https://cdn.discordapp.com/attachmen...84/unknown.png

Edit: Now the game shuts down without giving me an error at all every time I try to log in...

The game crashes whenever I enter a player house. It doesn't always happen, only on occasion, which is why I can't reliably reproduce the crash.

Code:

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An unexpected error has occured. Exiting FINAL FANTASY XIV.
2020-07-31_20:39

ffxiv_dx11.exe+55DA2
ffxiv_dx11.exe+131DF64
ffxiv_dx11.exe+1B465C
ffxiv_dx11.exe+1AE3FD
ffxiv_dx11.exe+1ACBF6
ffxiv_dx11.exe+16DDED
ffxiv_dx11.exe+90D8F

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So after fumbling around with this some more I found out these things, the solution that seems to have helped me I'll list first:
1)In the configuration in the login menu I reset the graphics settings to Standard (Desktop), for some reason that let me log back in at least. For how long I cannot say. However it's better than the constant crashes on login.
2) This issue seems to be by all accounts tethered to one specific character, because I could log in with another one on a different data center, and create a new character on my world without experiencing any issues/crashes.
3) For this reason I think it's possible that the graphics settings or something in these settings is the culprit of these errors+crashes.
I have no idea if this was just a lucky coincidence, however if this helps just one other person I'll be damned for not posting this.

Edit: Okay, it just crashed again when I went into the North Shroud, just like the last time. Resetting the graphics to Standard (Desktop) let me log back in right away. Seems like my game doesn't like me being in the North Shroud...

Another person experiencing the crashes here. It seems as soon as I zone into a decently populated area a crash will occur within a minute or so, although the exact time fluctuates. These started last week.

https://cdn.discordapp.com/attachmen...40/unknown.pnghttps://cdn.discordapp.com/attachmen...16/unknown.pnghttps://cdn.discordapp.com/attachmen...52/unknown.pnghttps://cdn.discordapp.com/attachmen...30/unknown.png https://media.discordapp.net/attachm...204&height=677https://media.discordapp.net/attachm...204&height=677 https://media.discordapp.net/attachm...204&height=677 https://media.discordapp.net/attachm...204&height=677 Each screenshot is a crash, the one without the error hard crashes to desktop if hit the windows key or infinite not responding loop.

Quote:

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Originally Posted by Eldrtch

I have had this issue since March with nothing in the forum helping me until this. My computer should be able to handle the max graphics settings but I kept getting the direct x 11 crash. Then today I tried this and went to Limsa Lominsa Lower Docks. Sat around for 15 mins with no crash. Closed the game and set the framerate back to the default setting in Nvidia Control Panel, loaded back in and crashed immediately. Changed it back, went back. And I have been sitting in Limsa ever since. So I am optimistic this has worked for me.

If you wish to try this yourself. Open your Nvidia Control Panel.

Under 3D settings you want to choose "Manage 3D settings". Then in the window you should see a tab for "Program Settings". When you select a program to customize you may need to add it, or it may already be there. Either way you may see multiples, you want the "ffxiv_dx11.exe"

Then look for the setting "Max Frame Rate". If you play at 60 FPS then set it to 60. If you dont, you may need to change it to what you play at. If you dont know, try 60.

Make sure to apply this change, then open up FFXIV and see if you crash.

I can't say this will help everyone, but for someone who has tried everything in the forum so far. This one might be worth a shot.

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I'm glad I was able to help with that. I was hoping my post would do some good, considering people in here have been unable to play the game for so long. I've actually been playing with it capped at 120 in the nvidia control panel since that day I posted my fix, and I haven't crashed again yet. So I don't think you need to go all the way down to 60. Though it might depend on the individual person's system. Mine is very high end, so lower end systems might need to cap to lower framerates.

Quote:

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Originally Posted by AryaValere

I'm glad I was able to help with that. I was hoping my post would do some good, considering people in here have been unable to play the game for so long. I've actually been playing with it capped at 120 in the nvidia control panel since that day I posted my fix, and I haven't crashed again yet. So I don't think you need to go all the way down to 60. Though it might depend on the individual person's system. Mine is very high end, so lower end systems might need to cap to lower framerates.

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This seemed to have possibly fixed mine, I also had to move the game off of my SSD to my normal hd, if anyone has the game on a separate drive from windows or non-c drive its worth trying to install on C with windows cause I've tried *everything* else and this is the only thing that seems to have worked

I thought I had fixed this issue back a couple months back but the DX11 error came back with a vengeance in 5.3 with the constant crashing. So uh SE, are you ever going to fix your game or give a proper response to this problem?

Since update experiencing multiple crashes in a row now, good hotfix

Quote:

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Originally Posted by Sapphos

This seemed to have possibly fixed mine, I also had to move the game off of my SSD to my normal hd, if anyone has the game on a separate drive from windows or non-c drive its worth trying to install on C with windows cause I've tried *everything* else and this is the only thing that seems to have worked

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Moving the game to my normal hd, has also fixed my game. I used to have these crashes all the time. Now I haven't experienced a crash for three days

I was just coming here to post this. I installed on my non-C, non SSD Harddrive and it fixed my crashes. No issues since...except load times are huge now.

For what it's worth, my SSD is a Samsung 860 EVO 1TB. I did recently upgrade to this one from a smaller one, and I vaguely recall crashing once or twice from dx11 back when ShB launched, but not nearly as bad as when 5.3 launched.

I was crashing repeatedly on entry to the new story duty and EX version on my PC, but could play just fine on my wife's.

Turning off DirectX 11 Support (the gear icon on the launcher -> Off) appeared to stop the crashes for me. Naturally it meant sacrificing that, but at least I can play for more than two minutes. I teleported in and out of game intense areas like Costa Del Sol and the Quicksands on Balmung without having it die on me.

Edit: I turned DirectX 11 Support back on and the crashes began once more. Will sit with DX11 off again and see how it goes again then edit.

Edit #2: Teleported around a lot, sat semi-AFK in the packed Quicksands for a while, nothing crashed the game. Will give it an extended trail tomorrow.

Had crashes every 1-5mins for all of patch 5.2, most of the time errorless. I had played on DirectX9 to resolve this.

5.3 released, so I decided to swap back to DirectX11 because Dx9 looks like garbage and also doesn't handle lots of player models in an area well. (Feels like I'm playing on console when I'm on a high end pc...) Well, to my pleasant surprise, in patch 5.3 DirectX11 worked! No crashes at all! Zero! It was paradise! My game looked good again, and ran smoothly.

Then patch 5.3 Hotfixes happened.

Logged in tonight for the first time since the hotfixes were patched in; I've crashed 5 times already, some errorless, some not. Going to try some various troubleshooting again like I did last time before eventually giving up. (2-3 hours troubleshooting on several nights, full reinstall, all the nvidia control panel settings, ffxiv settings, frame caps, different resolutions at different framerate caps, different monitors, removed overclocks, moved ffxiv to a different drive including SSD... everything.)

Looks like it's back to DirectX9 for me. Something's gotta get fixed SE and I don't think that it's something that I'm in control of.

What Nvidia control panel settings are recommended for laptop users with a DirectX Error 11000002 problem?

Guys remember one thing..

Direct 11 will force game launcher to run in 64bit mode as well...

Ff14 dev should be trying to reproduce this internally and work with AMD to fix in their drivers. I definitely think it's some compatibility issue.

Also if someone haven't tried please try older video card drivers, a few different ones and see if any difference. Updating to latest doesn't always mean it is the most stable. I had so many issues with latest Nvidia August drivers for example. And in their Nvidia forums everyone has compliants across various games.

Yep, I'm having it too!! This problem has been here for years, why has it not been looked into and fixed yet? it's been years since this problem first cropped up.

Having this issue too now :(
I've gone a whole month since getting back into FF14 on PC without even one crash, now I can't even login in without it crashing directx 11

Tried deleting my drivers for nvidia and reinstalling them which worked...for about and hour...

Update: combo of reinstalling drivers and toggling LOD options in the graphics menu seem to have fixed my crashing dilemma. I had disable the low quality LOD settings because I was getting stretched polygons. Unsure if both are what have fixed my issue or if it was solely my LOD. Hope this helps anyone, haven't crashed all day.

having it too. https://forum.square-enix.com/ffxiv/...curred-crashes
had to stop raiding cause of it, felt too bad ruining every other run cause of crashes.

after ages of usage without any problems, i finally joined "Fatal DirectX error 11000002" team.


https://forum.square-enix.com/ffxiv/...%2811000002%29

I'm also having the same problem and I've done every single thing possible. I've searched ever reddit post.. every forum post and nothing...

Hi yes also having this error now.

I think I'm having this issue now as well. I never had a problem until yesterday, when I started to get the DirectX 11 error. I fiddled with my graphics settings to no avail and finally reinstalled. Worked fine for all of one cutscene, got the same error again, and now I crash to desktop with no error simply on getting into the game after character selection.