Disappointed by lousy service, you could be next. Beware.

One last tidbit I left out of first post. Using Revo make sure you choose the Advanced option after clicking uninstall. It will scan your HDD and remove all information from the FFXIV install. Just uninstalling and reinstalling does not remove the character data. This is why your UI and macros remain. Until you completely remove EVERYTHING (Meaning your new characters UI and macro will be back to default) that character will be unplayable.

my UI and macros did not remain.

Quote:

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Originally Posted by AcaciaTyrannia

since none of you have anything useful to contribute except for suggestions for things I did two weeks ago, this thread only serves as a warning. I hope some of you get to experience this yourselves in the near future, until then have fun!

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Honestly wouldn't mind the issue because I know how to fix it. Perhaps if you were more open to the suggestions and actually try them, you wouldn't be so unhappy. I understand it's too late for you to fix it, having deleted your character, but don't throw out incorrect statements and try to blind the OP into making the same mistake.

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Originally Posted by Naelle

Honestly wouldn't mind the issue because I know how to fix it. Perhaps if you were more open to the suggestions and actually try them, you wouldn't be so unhappy. I understand it's too late for you to fix it, having deleted your character, but don't throw out incorrect statements and try to blind the OP into making the same mistake.

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Yet she went on and called other people rude in other topics lol.

Quote:

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Originally Posted by Naelle

Honestly wouldn't mind the issue because I know how to fix it. Perhaps if you were more open to the suggestions and actually try them, you wouldn't be so unhappy. I understand it's too late for you to fix it, having deleted your character, but don't throw out incorrect statements and try to blind the OP into making the same mistake.

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You have said -NOTHING- in your posts that was not tried, you've yet to offer any information or advice not tried, so at least we can agree: I really hope this happens to you.

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Originally Posted by Elexia

Yet she went on and called other people rude in other topics lol.

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I was gonna say somethin' about pots and kettles, but you beat me to it. :D

Really, Acacia, what exactly would you consider useful here?
I actually saw a lot of truly useful posts because the only thing we, as a community, can do is try to help.

None of us (or at least I believe) think that a powerless customer service is helpful to the game, I do not even particularly think anyone here is being strictly defensive of SE. Hell, despite how much I dislike Elexia, even a broken clock is right twice a day, it really IS most probable that the problem is on your end in that particular case so the only thing that the CS can do is try to run you through their troubleshooting and if that does not works, they are definitely unable to do anything, even if they had admin access ot the servers.

So let's get one thing out: Can people agree that Customer Service needs to have a bit more power to help in technical issues? I hope so.

On the note of your particular problem: Is it likely that it's exclusively on your end? Seems so. Is it easily solvable? Does not looks like it. Is it arcane? Definitely. What can the community give as constructive comments on a thread about it? Their possible solutions to it (I think that Reyko got it, i'm very sure the force-crash caused a bojangles in your local char data)

How is it exclusive when this post is about it happening to someone else? And how is information useful when I already tried it and didn't work? I could understand if I was someone who didn't know how networking and computers worked, but at the point where I posted I uninstalled/reinstalled and attempted port fowarding, it should have been obvious I have a pretty good idea what I'm doing. If anyone had posted ANYTHING i hadn't already tried, I would have said thank you. That has yet to happen though.

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Originally Posted by Skies

Really, Acacia, what exactly would you consider useful here?
I actually saw a lot of truly useful posts because the only thing we, as a community, can do is try to help.

None of us (or at least I believe) think that a powerless customer service is helpful to the game, I do not even particularly think anyone here is being strictly defensive of SE. Hell, despite how much I dislike Elexia, even a broken clock is right twice a day, it really IS most probable that the problem is on your end in that particular case so the only thing that the CS can do is try to run you through their troubleshooting and if that does not works, they are definitely unable to do anything, even if they had admin access ot the servers.

So let's get one thing out: Can people agree that Customer Service needs to have a bit more power to help in technical issues? I hope so.

On the note of your particular problem: Is it likely that it's exclusively on your end? Seems so. Is it easily solvable? Does not looks like it. Is it arcane? Definitely. What can the community give as constructive comments on a thread about it? Their possible solutions to it (I think that Reyko got it, i'm very sure the force-crash caused a bojangles in your local char data)

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Are you sure it was a bojangles? It could have been a hullabaloo. We'd need more informationto determine that.

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Originally Posted by AcaciaTyrannia

How is it exclusive when this post is about it happening to someone else? And how is information useful when I already tried it and didn't work? I could understand if I was someone who didn't know how networking and computers worked, but at the point where I posted I uninstalled/reinstalled and attempted port fowarding, it should have been obvious I have a pretty good idea what I'm doing. If anyone had posted ANYTHING i hadn't already tried, I would have said thank you. That has yet to happen though.

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Format your HDD. That's the fix. We're trying to assist with this issue without going to the extreme lengths but if you really feel you need -more- than we've given, there it is. Do you like the answer? No. Will it fix this problem? I'm willing to bet that it will. If the characters are accessible from other machines then it is your machine. It's that simple. If 1 out of 50 cars blow up does that immediately mean the highway is unsafe? Be reasonable, we're trying to help. I'm sorry we couldn't help with your issue.