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In FFXIV, the story progresses without explicit boundaries defining good or evil due in part to my own tastes and preferences in storytelling. History is typically defined by the winners, and in these cases, it is the loser who is consistently depicted as evil.
However, each side had something that they stood for, and the definition of good and evil shifted depending on the times, peoples’ values, education, and laws. I try to picture what would people believe despite such circumstances, or how people find hope in the face of inevitable despair.
Personally, I don’t wish for players to feel a certain way as they play through the story. I say this because I believe people should have freedom in that aspect. I hope our players enjoy Endwalker!
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Even in modern-day life, people already hold different views on where to draw the line between good and evil. The same can be said when you look back on history, in which the claims of those who emerged victorious were deemed to be right, whereas those who lost were wrong. However, with developments in culture and education, everyone knows that the world doesn’t work in a simple “good is right and evil is wrong” sort of way—I believe the world of Shadowbringers is a representation of that very idea.
They also explicitly said that there is no good or evil between Hydaelyn and Zodiark.