Petition / Unaccpetable issue about server merger.

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Originally Posted by KaplanHomahru

The customer is a person and people are not immune to being wrong. And you guys didn't do yourselves any favors by making up the whole "WAAH SE Singled me out, they are making me transfer even though I did nothing" story. You're just like one of those sleazy customers who tries to return crap at wal mart after they've used it for a month because "It never worked since I first opened it". I hope the manager comes in and calls you on your BS. :|

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Good reference. I despise sleazy customers. o.O

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Originally Posted by Shneibel

he cannot find the name balmung either, it will not show as it is the default

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What? I'm on Trabia and I had the option to choose Hyperion even though it's the default...
It does show the server you're defaulted to as an option.

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He didn't put in an application, because he didn't know how until I told him he could on lodestone.

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Your friends fault then not SE. Make a petition for lodestone awareness month or join ragnarok.

Didn't put in an application because he did t know how.. So he didn't get in? http://30.media.tumblr.com/tumblr_m0...q2j0o2_500.png

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Originally Posted by Klive

For the sake of argument, I'll say it is Priums' fault. He misunderstood and swapped servers on accident. Does it matter? "The customer is always right" is a common business saying for a reason. If he misunderstood how the system was going down, that is SE's problem.

I've worked customer server and tech support. The customer not understanding how a product or system work is your company's problem. If you do not, as a company, want to make sure the customer is happy with your system, the customer goes somewhere else; your competitor gets your business. Primus could be at 100% fault, still SE's problem. He plays this game for social interaction and to enjoy a SE product. Refusing to help a paying customer, even when it is their fault, to achieve this product's end goals is a fantastic way to lose business. There is a reason every company has customer service phone line, tech support, ect. There is a reason a restaurant will send you free food coupons if you call corporate with an issue.

I'll use myself as an example, I no longer a auto repair chain because of bad customer and tell everyone to not to go them. This was a chain I used for a few years, but one horrible customer service incident and I use their competitor now.

Honestly, not handling this issue with honest to god seriousness is just bad company customer service.

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So according to your example I could go to a shop, grab a sandwich, packet of crisps, drink and 300 cigs and walk out, when stopped I could say, "But it said they were free" and without saying anything they would allow me to walk out because "the customer is always right".

Don't kid yourself your friend made a mistake dispite several notices its his fauld now either both move to Ragerok or stop pinning blame on SE, its YOUR FRIENDS FAULT he can deal with it, why should SE kick someone off balmung just so your friend that cant even read notices about how the merge will work can have a spot, what makes your friend more important than another PAYING customer

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Originally Posted by Atoli

You would be right, Klive, if it was partially the company's fault.
If I go wash my car and they forget to tell me that their new washing machine might destroy the color of my car, they'll act as sorry as possible to keep me from going to court as well as spreading bad publicity about them.

If they repeateadly tell me beforehand "Are you really sure you want to try the new method? It might be harmful to your car." and I STILL decide to do it and the color is destroyed, the company will tell me to take care of my own problems and probably not be so stupid in the future.
That's not bad costumer service; just because you work for other people doesn't mean you have to cater to ever dumb mood they might have and protect them from their own stupidity.

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More like leaving your car windows down and getting mad that the car wash ruined your interior

Alas... there is no way only 1 person in the entire game got "Randomly selected" to move
You can't lead with "By no fault of his own he was randomly selected" and then later say "Maybe it was his fault" and expect to be taken seriously

Troll thread is troll

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Originally Posted by Rydin

More like leaving your car windows down and getting mad that the car wash ruined your interior

Alas... there is no way only 1 person in the entire game got "Randomly selected" to move
You can't lead with "By no fault of his own he was randomly selected" and then later say "Maybe it was his fault" and expect to be taken seriously

Troll thread is troll

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i went through an auto carwash in my jeep once. then bitched the clerk that i got hit with the brushes and there was still mud in my interior

true story

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Originally Posted by Klive

Server Mergers.
I knew it was coming and was fine with what. Forums stated they wanted and changes were made. I was fine with them for the most part. Now I have an issue that really upsets me.

My good friend, Primus Cerious, is being FORCED to change servers away from Besaid/Balmung. He is a PAYING customer and never stopped paying during the server merger time. SE is forcing him to change servers. They told him he was randomly selected for this, a paying customer, and the decision was final. I find this totally uncalled treatment of a FF14 player.

He doesn't want to change servers at all. He was happy saying on Besaid/Balmung. I don't think any paying customer should be forced to change servers. I still upsets me to the point on considering changing MMOs. It is not right that a paying player is going to lose his chosen gaming community against his will. I'm losing a good friend, that I got my first moogle kill with, for a merger that is intended to bring more players for us to play with.

Let SE know this is not how we as customers should be treated.

Let SE know if is unfair to randomly force people off their server.

Let SE know that you support Primus Cerious staying on besaid/Balmung.

This isn't a petition for a new spell, gear, drop, or bunny girls. This is for another player. Another player that could of been YOU.

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Oh yea..and all is not lost for your functionally retarded (politically correct term?) friend...
He can just reroll after the merge... 2 battle 50's and no crafts above 22... You could PL him back to that point in a week if you're so concerned with his well being

And as an added bonus... This time he can pick a good name
#IJS

Did the story just change? I thought he said the guy was selected to go to another server accoording to some email. That wasn't about missclicking on the server transfer application page. Can we get the core story about what actually happened straight first please.

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Originally Posted by Rydin

And as an added bonus... This time he can pick a good name
#IJS

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Win. /10chars

is the friend really you