HUGE CONNECTION PROBLEM

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07-22-2014, 08:40 AM
PixelPirate

It seems Raist is telling me to go to TWC and "complain" or something, but that will do no good. I appeal to Square Enix to help us resolve this issue. Instances are frequently unplayable. In the open world I am suffering from chronic lag in all corners of Eorzea, doing any activity you like. I've read the novels written about the in's and out's of whatever that stuff is on the ISP end. However, there is no number of players that can complain or do combat with an ISP to solve this. In fact, my ISP can't see that anything whatsoever is wrong with my connection. In fact, I have ZERO connection issues with any service or game, excepting FFXIV. So in my view the fault lies with Square Enix and it needs to be addressed.
07-22-2014, 08:53 AM
Keylime

I've been having horrible connection since the patch as well. I'll have 90k disconnects sporadically, sometimes as often as one every five minutes. I'll be honest here, the disconnects and latency are so bad, I canceled my auto renewal in my first two weeks back. The game is completely unplayable for me, and I have nothing left to try. I've already phoned my ISP twice and had a tech out once, I've also already spoken to a very nice tech agent at SE to try a few things. Nothing has worked, or even made an impact.

Ping statistics for 191.91.189.26:
Packets: Sent = 300, Received = 300, Lost = 0 (0% loss),
Approximate round trip times in milli-seconds:
Minimum = 360ms, Maximum = 1856ms, Average = 690ms

This was the tally result of 300 pings to Goblin Server where my character resides. The Trace Route I performed immediately following the ping test.

Tracing route to 191.91.189.26 pver a maximum of 30 hops

1 20 ms 20 ms 20 ms cpe-24-208-192-1.columbus.res.rr.com [24.208.192.1]
2 11 ms 8 ms 8 ms CPE-69-23-8-185.new.res.rr.com [69.23.8.185]
3 11 ms 11 ms 23 ms 24.33.162.38
4 12 ms 12 ms 11 ms 65.29.1.34
5 23 ms 23 ms 24 ms bu-ether25.cr0.chi30.tbone.rr.com [107.14.19.16]
6 22 ms 23 ms 23 ms ae-0-0.cr0.chi10.tbone.rr.com [66.109.6.20]
7 * * 22 ms ae4.pr1.chi10.tbone.rr.com [66.109.1.66]
8 25 ms 22 ms 33 ms chi-bb1-link.telia.net [213.248.75.97]
9 39 ms 37 ms 38 ms nyk-bb2-link.telia.net [62.115.140.102]
10 39 ms 40 ms 38 ms ash-bb4-link.telia.net [62.115.137.66]
11 37 ms 38 ms 39 ms ash-b2-link.telia.net [213.155.133.225]
12 119 ms 117 ms 161 ms cinco-ic-305164-ash-b2.c.telia.net [213.248.91.210]
13 118 ms 119 ms 117 ms cable190-248-88-97.une.net.co [190.248.88.97]
14 121 ms 124 ms 122 ms cable190-248-88-230.une.net.co [190.248.88.230]
15 119 ms 121 ms 121 ms cable190-248-88-229.une.net.co [190.248.88.229]
16 * * * Request timed out.
17 * * * Request timed out.
18 * * * Request timed out.
19 1182 ms 978 ms 1031 ms 191.91.189.26

Trace complete.

And for everyone's viewing pleasure...

-=-=-=-=-=-=- FFXIV Information -=-=-=-=-=-=-

MyDocument F:\Users\Emil Lime\Documents
FINAL FANTASY XIV - A Realm Reborn F:\Program Files (x86)\SquareEnix
FINAL FANTASY XIV - A Realm Reborn Language 1 Region 2
ProxyEnable 0
ProxyServer unspecified
ProxyOverride unspecified

-=-=-=-=-=-=- System Information -=-=-=-=-=-=-

SYSTEM_OS Windows 7 Professional 64-bit (6.1, Build 7601) Service Pack 1 (7601.win7sp1_gdr.140303-2144)
SYSTEM_CPU Intel(R) Core(TM) i7 CPU 920 @ 2.67GHz (8 CPUs), ~2.7GHz
SYSTEM_CORE_NUM SYSTEM_CORE_LOGIC 8 SYSTEM_CORE_PHYSICS 4
SYSTEM_BIOS BIOS Date: 07/30/10 19:01:39 Ver: 08.00.15
SYSTEM_LANGUAGE English (Regional Setting: English)
SYSTEM_MEMORY 12279.117MB
SYSTEM_VIRTUAL_MEMORY 2047.875MB
SYSTEM_PAGE_FILE 24556.414MB
SYSTEM_STORAGE C:\ SYSTEM_HARDDISK_DRIVE SYSTEM_TOTALDISC_SPACE 59.526GB SYSTEM_FREEDISC_SPACE 13.714GB
SYSTEM_STORAGE E:\ SYSTEM_HARDDISK_DRIVE SYSTEM_TOTALDISC_SPACE 931.511GB SYSTEM_FREEDISC_SPACE 501.989GB
SYSTEM_STORAGE F:\ SYSTEM_HARDDISK_DRIVE SYSTEM_TOTALDISC_SPACE 931.511GB SYSTEM_FREEDISC_SPACE 565.956GB
SYSTEM_DIRECTX_VERSION DirectX 11
SYSTEM_GRAPHICS NVIDIA GeForce GTX 560 Ti
SYSTEM_GRAPHICS_DEVICE \\.\DISPLAY1
SYSTEM_GRAPHICS_CHIP GeForce GTX 560 Ti
SYSTEM_GRAPHICS_MAKER NVIDIA
SYSTEM_GRAPHICS_VRAM 1998.438 MB
SYSTEM_GRAPHICS_SHARED_VRAM 2047.887 MB
SYSTEM_GRAPHICS_DAC Integrated RAMDAC
SYSTEM_GRAPHICS_DISPLAY_MODE 1920 x 1080 (32 bit) (60Hz)
SYSTEM_GRAPHICS_DRIVER nvd3dumx.dll,nvwgf2umx.dll,nvwgf2umx.dll,nvd3dum,nvwgf2um,nvwgf2um
SYSTEM_GRAPHICS_DRIVER_VERSION 9.18.0013.3788
SYSTEM_GRAPHICS_DRIVER_DATE 2014-05-19 10:44:03 PM
SYSTEM_GRAPHICS_DRIVER_LANGUAGE English
3.0
SYSTEM_GRAPHICS_PIXEL_SHADER 3.0
SYSTEM_GRAPHICS_VERTEX_TEXTURE SYSTEM_SUPPORT
SYSTEM_GRAPHICS NVIDIA GeForce GTX 560 Ti
SYSTEM_GRAPHICS_DEVICE \\.\DISPLAY3
SYSTEM_GRAPHICS_CHIP GeForce GTX 560 Ti
SYSTEM_GRAPHICS_MAKER NVIDIA
SYSTEM_GRAPHICS_VRAM 1998.563 MB
SYSTEM_GRAPHICS_SHARED_VRAM 2047.762 MB
SYSTEM_GRAPHICS_DAC Integrated RAMDAC
SYSTEM_GRAPHICS_DISPLAY_MODE 1920 x 1080 (32 bit) (60Hz)
SYSTEM_GRAPHICS_DRIVER nvd3dumx.dll,nvwgf2umx.dll,nvwgf2umx.dll,nvd3dum,nvwgf2um,nvwgf2um
SYSTEM_GRAPHICS_DRIVER_VERSION 9.18.0013.3788
SYSTEM_GRAPHICS_DRIVER_DATE 2014-05-19 10:44:03 PM
SYSTEM_GRAPHICS_DRIVER_LANGUAGE English
3.0
SYSTEM_GRAPHICS_PIXEL_SHADER 3.0
SYSTEM_GRAPHICS_VERTEX_TEXTURE SYSTEM_SUPPORT
SYSTEM_SOUND Speakers (2- High Definition Audio Device)
SYSTEM_SOUND_DEVICE_ID {69B19199-1975-41A7-A80E-0B877D431605}
SYSTEM_SOUND_DEVICE_NAME HdAudio.sys
SYSTEM_SOUND_DRIVER_VERSION 6.01.7601.17514
SYSTEM_SOUND_DRIVER_LANGUAGE English
SYSTEM_SOUND_DRIVER_DATE 2010-11-20 6:44:23 AM
SYSTEM_INPUT {6F1D2B60-D5A0-11CF-BFC7444553540000}
SYSTEM_INPUT_NAME Mouse
SYSTEM_INPUT_REMARKS SYSTEM_GAMEPAD_AXIS 3 SYSTEM_GAMEPAD_BUTTON 8 SYSTEM_GAMEPAD_FOV 0
SYSTEM_INPUT {6F1D2B61-D5A0-11CF-BFC7444553540000}
SYSTEM_INPUT_NAME Keyboard
SYSTEM_INPUT_REMARKS SYSTEM_GAMEPAD_AXIS 0 SYSTEM_GAMEPAD_BUTTON 128 SYSTEM_GAMEPAD_FOV 0
SYSTEM_INPUT {62B168A0-CCA9-11E3-8002444553540000}
SYSTEM_INPUT_NAME Programmable Hotkeys
SYSTEM_INPUT_REMARKS SYSTEM_GAMEPAD_AXIS 0 SYSTEM_GAMEPAD_BUTTON 669 SYSTEM_GAMEPAD_FOV 0
SYSTEM_INPUT {65C748C0-D7AD-11E3-8003444553540000}
SYSTEM_INPUT_NAME Gaming Mouse G600
SYSTEM_INPUT_REMARKS SYSTEM_GAMEPAD_AXIS 0 SYSTEM_GAMEPAD_BUTTON 0 SYSTEM_GAMEPAD_FOV 0
07-22-2014, 09:28 AM
Numenor1379

Quote:

Originally Posted by PixelPirate

It seems Raist is telling me to go to TWC and "complain" or something, but that will do no good. I appeal to Square Enix to help us resolve this issue. Instances are frequently unplayable. In the open world I am suffering from chronic lag in all corners of Eorzea, doing any activity you like. I've read the novels written about the in's and out's of whatever that stuff is on the ISP end. However, there is no number of players that can complain or do combat with an ISP to solve this. In fact, my ISP can't see that anything whatsoever is wrong with my connection. In fact, I have ZERO connection issues with any service or game, excepting FFXIV. So in my view the fault lies with Square Enix and it needs to be addressed.

atlas.cogentco is the problem. I'm on PS4 and the past two weeks have just been going downhill. Small lag to start, now it's getting to the point of unplayability given I can't see AoEs forming, my casts aren't going through, no idea where the boss or adds are moving from all the rubber banding going on. This is utterly stupid.

SE needs to either demand Cogentco routes their data properly or they need to stop using them as a gateway.
07-22-2014, 09:30 AM
Eijii

rubber banding non stop, Verizon Fios says everything is fine lol..... so its LV3 and SE issue
07-22-2014, 09:20 PM
Nezacant

Same here. FIOS customer and I have rubber banding like crazy. There was a similar issue back around the time 2.1 came out that seemed to be caused by Level3. Not sure if this is the same issue or not. What I do know is is that it is worse this time. Game is nearly unplayable without using a VPN service.
07-22-2014, 11:13 PM
Tribalinius

I have started playing again since 2.3 (never unsubbed or anything). I got a lot of 2002 and 90k since I started to play again. Once I get through I got no problems but man, it's a wild ride to get in there. If I'm lucky, it takes me 15mins or so but as this morning, I've been trying to log in for the past hour and a half without success. Fortunately for me, I don't have a lot of time to play in the first place so I'm not mad about this but I kind of want to be able to play when I can sit down for my weekly 2-3 hours of free time!

Here's my connection, it should not be the issue. Everything is working fine on my end. Pron streaming has never been this nice before!
http://www.speedtest.net/result/3640712657.png

here's my traceroute to Goblin where my char is sitting:

Quote:

Tracing route to 199.91.189.26 over a maximum of 30 hops

1 <1 ms <1 ms <1 ms mynetwork.home [192.168.2.1]
2 4 ms 3 ms 1 ms bas1-valleyfield47_lo0_SYMP.net.bell.ca [64.230.200.43]
3 2 ms 4 ms 4 ms dis1-montreal43_10G8-2-0_100.net.bell.ca [64.230.37.28]
4 16 ms 15 ms 18 ms agg2-montrealak_7-2-0.net.bell.ca [64.230.145.249]
5 15 ms 15 ms 15 ms core3-montrealak_xe0-8-2-0_core.net.bell.ca [64.230.173.37]
6 41 ms 16 ms 15 ms newcore1-newyork83_so2-0-0.net.bell.ca [64.230.187.137]
7 17 ms 18 ms 18 ms BX5-NEWYORK83_POS11-0-0_core.net.bell.ca [64.230.187.89]
8 16 ms 15 ms 15 ms te0-0-0-34.ccr21.jfk05.atlas.cogentco.com [154.54.9.45]
9 17 ms 17 ms 16 ms be2062.mpd21.jfk02.atlas.cogentco.com [154.54.7.13]
10 18 ms 19 ms 19 ms be2108.ccr21.alb02.atlas.cogentco.com [154.54.3.134]
11 25 ms 24 ms 24 ms be2088.ccr21.ymq02.atlas.cogentco.com [154.54.43.17]
12 15 ms 13 ms 14 ms 38.122.42.34
13 14 ms 15 ms 13 ms 10.2.2.1
14 14 ms 13 ms 13 ms 192.34.76.2
15 13 ms 15 ms 15 ms 199.91.189.234
16 13 ms 15 ms 13 ms 199.91.189.26

Trace complete.

here's my traceping to Goblin:

Quote:

Tracing route to 199.91.189.26 over a maximum of 30 hops

0 SD-HTPC-01.home [192.168.2.27]
1 mynetwork.home [192.168.2.1]
2 bas1-valleyfield47_lo0_SYMP.net.bell.ca [64.230.200.43]
3 dis1-montreal43_10G8-2-0_100.net.bell.ca [64.230.37.28]
4 agg2-montrealak_7-2-0.net.bell.ca [64.230.145.249]
5 core3-montrealak_xe0-8-2-0_core.net.bell.ca [64.230.173.37]
6 newcore1-newyork83_so2-0-0.net.bell.ca [64.230.187.137]
7 bx5-newyork83_POS8-0-0.net.bell.ca [64.230.187.38]
8 te0-0-0-34.ccr21.jfk05.atlas.cogentco.com [154.54.9.45]
9 be2062.mpd21.jfk02.atlas.cogentco.com [154.54.7.13]
10 be2108.ccr21.alb02.atlas.cogentco.com [154.54.3.134]
11 be2088.ccr21.ymq02.atlas.cogentco.com [154.54.43.17]
12 38.122.42.34
13 10.2.2.1
14 192.34.76.2
15 199.91.189.234
16 199.91.189.26

Computing statistics for 400 seconds...
Source to Here This Node/Link
Hop RTT Lost/Sent = Pct Lost/Sent = Pct Address
0 SD-HTPC-01.home [192.168.2.27]
0/ 100 = 0% |
1 0ms 0/ 100 = 0% 0/ 100 = 0% mynetwork.home [192.168.2.1]
0/ 100 = 0% |
2 5ms 0/ 100 = 0% 0/ 100 = 0% bas1-valleyfield47_lo0_SYMP.net.bell.ca [64.230.200.43]
0/ 100 = 0% |
3 7ms 0/ 100 = 0% 0/ 100 = 0% dis1-montreal43_10G8-2-0_100.net.bell.ca [64.230.37.28]
0/ 100 = 0% |
4 8ms 0/ 100 = 0% 0/ 100 = 0% agg2-montrealak_7-2-0.net.bell.ca [64.230.145.249]
0/ 100 = 0% |
5 7ms 0/ 100 = 0% 0/ 100 = 0% core3-montrealak_xe0-8-2-0_core.net.bell.ca [64.230.173.37]
0/ 100 = 0% |
6 19ms 0/ 100 = 0% 0/ 100 = 0% newcore1-newyork83_so2-0-0.net.bell.ca [64.230.187.137]
0/ 100 = 0% |
7 18ms 0/ 100 = 0% 0/ 100 = 0% bx5-newyork83_POS8-0-0.net.bell.ca [64.230.187.38]
0/ 100 = 0% |
8 16ms 0/ 100 = 0% 0/ 100 = 0% te0-0-0-34.ccr21.jfk05.atlas.cogentco.com [154.54.9.45]
0/ 100 = 0% |
9 --- 100/ 100 =100% 100/ 100 =100% be2062.mpd21.jfk02.atlas.cogentco.com [154.54.7.13]
0/ 100 = 0% |
10 --- 100/ 100 =100% 100/ 100 =100% be2108.ccr21.alb02.atlas.cogentco.com [154.54.3.134]
0/ 100 = 0% |
11 24ms 0/ 100 = 0% 0/ 100 = 0% be2088.ccr21.ymq02.atlas.cogentco.com [154.54.43.17]
0/ 100 = 0% |
12 14ms 0/ 100 = 0% 0/ 100 = 0% 38.122.42.34
0/ 100 = 0% |
13 --- 100/ 100 =100% 100/ 100 =100% 10.2.2.1
0/ 100 = 0% |
14 16ms 0/ 100 = 0% 0/ 100 = 0% 192.34.76.2
0/ 100 = 0% |
15 15ms 0/ 100 = 0% 0/ 100 = 0% 199.91.189.234
0/ 100 = 0% |
16 15ms 0/ 100 = 0% 0/ 100 = 0% 199.91.189.26

Trace complete.

here's my face when I saw the results:
:(

PLUS, plus, I need to sort out an issue with the billing dpt since they billed me twice this month lol. Could be worse I guess, children die of starving everyday and I'm here ranting about not being able to slay virtual dragons on my day off.
07-23-2014, 03:38 PM
Umero

got error 90000 after hitting commence on a Duty Roulette: Trials. And then every time I tried to reconnect it gave me error 10105. I am able to log back on on my other character that belongs to the same World but not the d/c'd one.
07-23-2014, 04:10 PM
Husker

Quote:

Originally Posted by Umero

then every time I tried to reconnect it gave me error 10105. I am able to log back on on my other character that belongs to the same World but not the d/c'd one.

I got the same but a different error... i got disconnected yesterday night ( 90k ) and today , i just can't log in with that character... he doesn't even appear in the logging interface. and when i click on it's name i got " error 1014 : world data coulnd't be retrieved"...

I hope my char informations aren't lost... i just got my levi mirror for my blm ;_;
07-25-2014, 07:30 AM
Halibel

So also suffering from this 90k issue, and this is recent for me, everything was working fine until the all worlds emergency maintenance performed this week on the 23rd. Ever since then nothing but 90k. Get on the stick SE and fix this problem. It is not my ISP so don't bother pointing fingers at them. 90k is a server side issue not ISP side.
07-25-2014, 10:52 PM
iRawrTeddyBear

All i do is 90K all day. has there been a fix for this yet? my time to renew is coming up and i don't think i'll invest money in a product that doesnt work.

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