Request for information: ISPs and P2P throttling

ISP: RDS
Country: Romania
It started on 1-2 sept, no exact timeframe

- RCN
- Waltham, MA USA
- Always occurs even when idling in town, started sept 1st

please help this makes the game unplayable

If it started at the end of August/early September for a lot of people then it's most likely on SE's end.
Someone with the same ISP as me for example had the problems for several days already while the exact same problem didn't start for me till a few days after his started.
I was able to play fine for a week before the problem started so if it really was our ISP it would seem that the problem should have occured on the very first day of playing or atleast the few days following the opening of EA.

ISP: NTT
Japan
Always

Getting huge lag spikes, then disconnect with a 9000 error.

ISP: STC
Saudi Arabia
always and started 1st day of sep

Yeap im still having this problem and it BS it started Sept 2. everything worked fine up till then and still hasn't been resolved even with update, So SE this problem needs to be address with haste, it happen from the moment i log on then i get error 90k,

ISP Shentel
Country USA
times, ALWAYS

ISP: RCN
Location: Woodside, NY
Always since sept. 2


Huge lag spikes and error 90000

ISP: NTT
Japan
Always

Started on 1 SEP. No issues in beta or early launch.

ISP: RCN
United States; New England
Since September 2

Lag spikes, then error 90000

I don't understand. Everyone says the same range of days that the problems started on. How can SE not backtrack what they changed back then? Logs are meant to help with that aren't they?

ISP: ONO
Location: Spain

i have this issue since beginning of the game, 24 august

ISP: NTT
Japan
aways
you guys giveing us another 7 day for this error? cause i cant play for like 4 day

ISP: RCS-RDS
Country: Romania

same as everyone else, started ~4 days ago, makes the game unplayable.

ISP: RCN
United States; Northeast
Since September 2

Lag spikes, then error 90000

BTW i tested japan server too same problem receving go to 0 d/c error 90k

- BT Infinity
- U.K
- Always (most noticeably in dungeons)

When I managed to get past the login boss last night I tried a few things. While in a city no packet loss only minor lag when loads of characters were being rendered. Went into the world and within 30 seconds the packets I am sending dropped from 500 to between 0 - 30 had a 1-2 minute delay on doing anything. Queued for a dungeon and it took about 10 mins from hitting commence to loading in but once in the dungeon no packet loss and no lag. While I have the packet loss chat works fine but nothing else even logging out has the delay.

EDIT: Last night 05/09 from 20:00 I logged in and was able to play without any issues. Will see what it is like tonight.
Are the cities and dungeons hosted on seperate servers? do this use different ports to communicate on?

ISP: RCN
Location: Astoria, NY
Always since sept. 2


Huge lag spikes and error 90000

Name of ISP: RCN
Country: Newton, MA, USA
Time: Several lag spikes after I log-in, and after a while R0 to 90k error. This started happening last Saturday/Sunday.

ISP: RCN
Location: United State: PA
Since Sept 2
Same problems as all the other RCN Users

Name of ISP: BT
Country: UK/Wales
Time: Worst from 6pm to 12am or any crowded area ( >4 players in vicinity). Everyday.

Nothing changed after the maintenance :mad:
Anyone with ps3 is having this problem or it is pc only?

NTT under OCN isp
JAPAN
ALWAYS

Said everyone was ok on their end my account had no problems.

This is pathetic I want a month free for this. I LIVE IN JAPAN FOR GODS SAKE AND YOU NEVER CALLED NTT ARE YOU KIDDING ME!!!!

NTT - OCN
JAPAN
ALWAYS




Name of ISP
- Country of Residence
- When does the problem occur (always, only during specific times?)
- Reference number from your ISP, if you raised this matter with them

- Name of ISP: NTT
- Country of Residence: Japan
- When does the problem occur (always, only during specific times?): Always (since 09/02/2013)

Videotron
Quebec (Canada)
Always

SE could say something about that because is really annoying.
Maybe opening some ports or some trick to improve this issue, sometimes is unplayable and we need something to play well

- Name of ISP: Videotron
- Country of Residence: Quebec (Canada)
- When does the problem occur (always, only during specific times?): Always, since 09/02/2013, 07:00 EST

i just want a fix ETA on this say something SE today tomorrow ?mayb never? say something dam 4 day cant do nothing in the game

Quote:

---

Originally Posted by Aethingie

Hi all,

As posted elsewhere before, we are investigating issues that might be caused by ISPs classifying FINAL FANTASY XIV: A Realm Reborn as P2P software.

To give us a clearer view on how widespread this issue is, it would be much appreciated if everyone who experienced such issues could post the following information as a reply to this thread:

- Name of ISP
- Country of Residence
- When does the problem occur (always, only during specific times?)
- Reference number from your ISP, if you raised this matter with them

Again, my apologies for the trouble this is causing and thank you for your cooperation!
- Aethingie

---

ISP : British Telecommunications

Country: United Kingdom (Northern Ireland region branch may differ because of this)

Problem: The issue occurs at EXACTLY 7:00PM until 11:00PM, every-day. Being anywhere outside of an instance causes the throttle to kick in leaving full 2-3 minute delays on returns/sends to the server, where talking to example; Talking to an NPC would take 2-3 minute for the right-click to register, then a further 2-3 for the dialogue, then a further 2-3 to accept. You get the idea.

Attempted fix: I called BT personally to ask about forwarding the ports used for the BETA, which proved unsuccessful as they said they were 'untrained' on dealing with the matter for technical support, so the issue went unresolved.


~If you could get BT to relieve this throttle where it shouldn't exist I'd be very greatfull.

I did a ping test while playing the game tonight. Every time I lagged out I dropped 2-3 pings in a row. 5% ping loss is unplayable game experience.

Again my connection is as follows

NTT/OCS Fiber
Yokosuka Japan
Connection to US/NA Server Gilgamesh.

http://i.imgur.com/DlolXge.png

It seems obvious that OCN NTT internet in Japan has issues. Like 90% of the replies in this thread are about 3 specific ISP's and that is one of them.

It may only be connecting to US servers, but please, Square Enix, fix this ASAP!

im tired to try this game going back to lol til the fix this shit hope i get my 30 day back mayb i dont sub anymore

ISP:- BT (British Telecomunications ltd.) Unlimited broadband account (contract before Feb 2013)

Server Balmung
Character Brickshouse Jarre

Times throttled:- 7pm-midnight BST (GMT+1)
Sending goes to 0, receiving is always low to 0 Can't attack anything, it totally lags out, can't select NCP's teleporting I hang in mid air for 10 minutes before it finally puts me in a destination where it takes 10+ mintues before I can move again. Bascially its unplayable. I work full tiem and cutrrently having to rearrange hours so I can at least have a couple of hours in the morning.

1017 asside when I am playing its ok then 7pm hits and wham. Massive change and I have to quit for the night.

It's gotten worse. Before I wasn't getting kicked out and I just got my first 90000 (connection lost).
Tried to log back in and got slapped around with a 3102 (still logged into the game).
As said in my first post here:
ISP: KPN
Country: the Netherlands
Occuring: Always, started on monday 2 September.

As I also mentioned before, worked perfectly fine before monday so it's not on our end. YOU messed something up during your maintenance around that timeframe resulting in problems for some players.
I've already cancelled my initial subscription as I want to enjoy the game, which at the moment I can't because whenever I do a dungeon and get these ridiculous spikes I have a chance of ruining it for other people.
How about you make it your top priority to solve this problem?

The 7 day trial you gave us does absolutely nothing for us until the problem has been fixed.

EDIT: 15 minutes later, 3102 is still preventing me from playing.
9 hour maintenance OP.. Better buff techies.

ISP: Rds-Rcs
Country: Romania
Occuring: Allways, started on monday September 2.

I could actually log in and do some Duty stuff, but it is really sketchy because of the lag and i got 90k error couple of times, had a hard time log in. It pretty much ruins the game sadly for those who have this kind of lag. If you are a healer or tank you can not do anything basically maybe wonder around the world... but it still lags it is annoying like hell.

Videotron, Canada, always happening since about 48 hours ago.

Well you dun gone and have goofed it up with this "maintenance"

logged in INSANE effing lag, got booted out with a 90K error now am stuck with a 3102 error.
so here goes once again!

ISP: KPN
Country: The Netherlands
Occuring: all the frikking time starting sunday late around 23:00 gmt+1

Can't level up my professions (10 seconds lag waits on actions makes it very unenjoyable) Can't run any instances without 30 second lagspikes can't level up with my free company mates. Bassicly can't enjoy the game at the moment and that is if I can log in at all between the 90K.3102 and "unable to obtain NA/EU server list" crap. Very frustrating and Saddening because when I was able to play your game lag free I found it to be a very enjoyable game but right now it's wasting my free trial period with these stupid issues.

Worse of all, Why has there not been any continued communication on your part on this isssue? We as customers would like to be acknowledged that you recognize our complaints and are ACTIVELY working towards a solution.

Quote:

---

Originally Posted by Ricje

It's gotten worse. Before I wasn't getting kicked out and I just got my first 90000 (connection lost).
Tried to log back in and got slapped around with a 3102 (still logged into the game).

---

same here.
After ~30 mins I can log back in, but same lag, same 90k error after a time.

Totally unplayable.

- Name of ISP - ISP is Charter.
- Country of Residence - USA
- When does the problem occur (always, only during specific times?) - randomly for me but the lengthy kicks leading up to the perma 3102 I'm now stuck with is usually around 8:45am Central US Time.
- Reference number from your ISP, if you raised this matter with them - I haven't as this is something you guys fixed when my sister had the same problem. I can't find Live Help like she did to even get it fixed. Still missing my help for the pre-order code I got with my game for the wrong region too.