Early Access & Account issues (PS3)

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08-23-2013, 01:22 PM
Kirito_Uzumaki

Quote:

Originally Posted by Ares_Nocturnal

I\\\\'m still getting the error on PS3 "The code you have entered is incorrect or no longer valid." This is ridiculous the customer service at Square Enix is just terrible and it\\\\'s sad that they treat there paying customers like this. No communication nothing I don\\\\'t understand.

@Ares_Nocturnal Did you go to correct website to register your Pre-Order code? http://preorder.na.finalfantasyxiv.com
08-23-2013, 01:24 PM
Sigilbeckons

You received the Headstart Code, it says that they will send out registration code closer to launch.
08-23-2013, 01:27 PM
xEthan

Quote:

Originally Posted by Railven

From what I'm understanding (and seeing) it seems once you register the GMG preorder you get a standard PC Key. (I bought two keys one for GF, one for me, she registered find, played P4 fine, me - having second of thoughts about this game.)

I'm confused how I got a PSN code from entering in a "PC" pre-order code. GMG can't answer nor can Square and they keep pointing fingers at each other.

Bought NA PC version, got EU PSN code, and now confused if I'm stuck.

Unless GMG will send me a different serial key on launch day, but I doubt that.

Okay allow me to answer. I also bough a greenmangaming digital copy for my girlfriend. I bough a PS3 CE copy for myself from amazon.com. I had an extra code from pre-ordering PC edition but had change my mind to PS3 CE after finding out SE kept all PC CE to themselves.

Moving on to your issue. The reason you got a PS3 code is because you selected it during the code inputting process, no one fault but yourself, that happens.
ALL RETAILERS, not just greenmangaming, have not given out official registration keys to anyone. Those can only be handed out on official launch day. August 27th. You will receive another key, the important key, that day. The only thing you have lost is your pre-order bonus (mog cap, caith sith minion, early access).

My recommendation, you from NA, go to amazon.com place a order for pc physical edition, receive your pre-order code, cancel your order. Now try with the new code and hmake sure you don't pick PS3 version. YOU DON'T HAVE TO DO THIS STEP. You will be able to play just fine with what you purchased from August 27th down. This is a If yo want the EA stuff.

EVIDENCE: From e-mail sent to you by Greenmangaming with the pre-order key.
The game launches on 27th August 2013. Shortly before then you will receive your game activation key and instructions. You will need to register to continue playing after the Early Access period closes.
08-23-2013, 01:29 PM
Valkim

its not the right code is the whole point
08-23-2013, 01:30 PM
Railven

Quote:

Originally Posted by xEthan

Okay allow me to answer. I also bough a greenmangaming digital copy for my girlfriend. I bough a PS3 CE copy for myself from amazon.com. I had an extra code from pre-ordering PC edition but had change my mind to PS3 CE after finding out SE kept all PC CE to themselves.

Moving on to your issue. The reason you got a PS3 code is because you selected it during the code inputting process, no one fault but yourself, that happens.
ALL RETAILERS, not just greenmangaming, have not given out official registration keys to anyone. Those can only be handed out on official launch day. August 27th. You will receive another key, the important key, that day. The only thing you have lost is your pre-order bonus (mog cap, caith sith minion, early access).

My recommendation, you from NA, go to amazon.com place a order for pc physical edition, receive your pre-order code, cancel your order. Now try with the new code and hmake sure you don't pick PS3 version. YOU DON'T HAVE TO DO THIS STEP. You will be able to play just fine with what you purchased from August 27th down. This is a If yo want the EA stuff.

Sorry really tired and brain is working all kinds of weird lately...

If what you say is correct, then I shall give the Amazon angle a shot. Would I be able to cancel my order and when would they send out the pre-order info?

If you have that info, of course.
08-23-2013, 01:32 PM
EliteNoob

So I bought the CE on the Ps Store and got no code at all yet
Did I break something ?
08-23-2013, 01:32 PM
xEthan

Quote:

Originally Posted by Railven

Sorry really tired and brain is working all kinds of weird lately...

If what you say is correct, then I shall give the Amazon angle a shot. Would I be able to cancel my order and when would they send out the pre-order info?

If you have that info, of course.

They don't charge till order ships. You can cancel until the order ships. They usually send the codes out immediately, but could take a few hours.
08-23-2013, 01:33 PM
xEthan

Quote:

Originally Posted by EliteNoob

So I bought the CE on the Ps Store and got no code at all yet
Did I break something ?

Don't get a code. Go to service list, should say you have early access and so on.
08-23-2013, 01:34 PM
EliteNoob

So I'm good with it all I just sit back and wait till 5 am like everyone else ?
08-23-2013, 01:35 PM
Levirre

It went smoothly for me with Amazon.
08-23-2013, 01:36 PM
Kabe

Quote:

Originally Posted by EliteNoob

So I'm good with it all I just sit back and wait till 5 am like everyone else ,

Yes and hope you dont have the same ''issue'' as I have.. all I see from the agreement its my char of JP server when 3102 arrived I dont have the main char, but I just hope they'll let you choose the char you want at the EA that's all
08-23-2013, 01:37 PM
Valkim

did the amazon thing and just got my psn code
08-23-2013, 01:38 PM
xEthan

Quote:

Originally Posted by Kabe

Yes and hope you dont have the same ''issue'' as I have.. all I see from the agreement its my char of JP server when 3102 arrived I dont have the main char, but I just hope they'll let you choose the char you want at the EA that's all

The bonus is for the service account and not for the character itself from my understanding.
08-23-2013, 01:39 PM
Kabe

Quote:

Originally Posted by xEthan

The bonus is for the service account and not for the character itself from my understanding.

Still they are saying .. Option: (my char name from Ultima(JP server) not Pain Highwind from Ultros) anyway I have no choices I'll just download it and see how it goes.. I just wanted to be sure
08-23-2013, 01:40 PM
Railven

Quote:

Originally Posted by xEthan

They don't charge till order ships. You can cancel until the order ships. They usually send the codes out immediately, but could take a few hours.

After all the crap I just went through, I just ordered from Amazon, got code, claimed code, and if I can't cancel my order (for whatever reason) I'll have a spare key to give to a friend. Lesson learned (and for the record, I don't recall hitting the PS3 button. I do however remember frustrating clicking "OK" during the outtage, and according the SE rep he thinks it defaulted to PS3 and I didn't notice. I got the SE email code on 8/21/13 @ 7:33AM, the first time I got the pre-order code to work was at 8/21/13 8:12PM and to my dismay it was a PSN code.)
08-23-2013, 01:41 PM
Railven

And now order cancelled. Thanks xEthan, I'll sleep good tonight :D
08-23-2013, 01:42 PM
xEthan

Quote:

Originally Posted by Railven

After all the crap I just went through, I just ordered from Amazon, got code, claimed code, and if I can't cancel my order (for whatever reason) I'll have a spare key to give to a friend. Lesson learned (and for the record, I don't recall hitting the PS3 button. I do however remember frustrating clicking "OK" during the outtage, and according the SE rep he thinks it defaulted to PS3 and I didn't notice. I got the SE email code on 8/21/13 @ 7:33AM, the first time I got the pre-order code to work was at 8/21/13 8:12PM and to my dismay it was a PSN code.)

Amazon are the gods of customer service. You will be able to cancel with no problem. I always shop there because of their quality is top notch and the respect to their customers has won me over. I suggest you purchase stuff from them in the future as a thanks haha. Anyway, glad you got your code. Have fun.
08-23-2013, 01:45 PM
Prynnie

I contacted the chat service...

I contacted the chat service for help and they gave me a new key for my PS3 that worked. I owe them many many hugs and cuddles but if you still have one that isn't working I suggest you can always try hitting them up. Just be nice.. poor guys are swamped to all get up.

And if you don't get through the first time just keep trying. I made it to #1 and got kicked because there was no one there to help and the second time around I made it in.

Just thought I'd share my luck ^^
Hope everyone else gets all fixed up too!
08-23-2013, 01:45 PM
RaistlinMajere

I pre-ordered my collector's edition; early access code was on the receipt..
08-23-2013, 01:47 PM
Railven

Quote:

Originally Posted by Prynnie

I contacted the chat service for help and they gave me a new key for my PS3 that worked. I owe them many many hugs and cuddles but if you still have one that isn't working I suggest you can always try hitting them up. Just be nice.. poor guys are swamped to all get up.

And if you don't get through the first time just keep trying. I made it to #1 and got kicked because there was no one there to help and the second time around I made it in.

Just thought I'd share my luck ^^
Hope everyone else gets all fixed up too!

No offense towards you but the whole purpose of queue is that someone will call you when they are available. I sat in queue for 2hrs45mins only to get the same error you did which basically caused me to break the pencil I was holding. Poor pencil, it did nothing wrong.

Glad it worked for you, I spent hours trying to get the EU PSN to work...shows how I wasted my time haha. :D
08-23-2013, 01:49 PM
xEthan

Quote:

Originally Posted by Kabe

Still they are saying .. Option: (my char name from Ultima(JP server) not Pain Highwind from Ultros) anyway I have no choices I'll just download it and see how it goes.. I just wanted to be sure

Although I can't promise this is the reason. I think the reason that they ask you the character is because it wants to save the data. I know for PC, they only ask for your service account. So you either choose service account 1 or if you have another then choose service account 2.
08-23-2013, 01:49 PM
Trombe

Quote:

Originally Posted by Prynnie

I contacted the chat service for help and they gave me a new key for my PS3 that worked. I owe them many many hugs and cuddles but if you still have one that isn't working I suggest you can always try hitting them up. Just be nice.. poor guys are swamped to all get up.

And if you don't get through the first time just keep trying. I made it to #1 and got kicked because there was no one there to help and the second time around I made it in.

Just thought I'd share my luck ^^
Hope everyone else gets all fixed up too!

Wow, you must be the first one to report that this specific case has been resolved! Congrats!
Now I'm starting to have a little more hope. :)
Do you have the phone number you used?
08-23-2013, 01:49 PM
EliteNoob

One last concern I have, originally pre-ordered the game from amazon but saw that the CE was at the Ps Store for 60$ and I just so happen to have a 50$ psn card and 20$ in my wallet so I canceled my Amazon order and bought the digital CE ver. of the game. But I did the cancelation after I redeemed the code does that mean that something wont work or.... ? I feel like everyone is having this code problem but from how I see it we share servers with Pc so if the game is registered with Pc whys it matter ? But anyway if you gods of FF know anything please let me know. Do I get both SD and CE items or did I just set myself up with for disaster
08-23-2013, 01:50 PM
Pando_cat

I have the same issue? it only shows my alt in the jp server to choose for the cait sith doll and moogle cap, I'm worried my main character in the eu server will not have them T_T
08-23-2013, 01:52 PM
Supremeo

Quote:

Originally Posted by Prynnie

I contacted the chat service for help and they gave me a new key for my PS3 that worked. I owe them many many hugs and cuddles but if you still have one that isn't working I suggest you can always try hitting them up. Just be nice.. poor guys are swamped to all get up.

And if you don't get through the first time just keep trying. I made it to #1 and got kicked because there was no one there to help and the second time around I made it in.

Just thought I'd share my luck ^^
Hope everyone else gets all fixed up too!

No way.. They told me on the phone and the chat that i had to wait till friday to see if they could resolve this issue. i said fuck it canceled my pre order and just bought a digital collectors edition on the PSN store, no fucking codes to deal with haha >.<
08-23-2013, 01:54 PM
xEthan

Quote:

Originally Posted by EliteNoob

One last concern I have, originally pre-ordered the game from amazon but saw that the CE was at the Ps Store for 60$ and I just so happen to have a 50$ psn card and 20$ in my wallet so I canceled my Amazon order and bought the digital CE ver. of the game. But I did the cancelation after I redeemed the code does that mean that something wont work or.... ? I feel like everyone is having this code problem but from how I see it we share servers with Pc so if the game is registered with Pc whys it matter ? But anyway if you gods of FF know anything please let me know. Do I get both SD and CE items or did I just set myself up with for disaster

CE items are on the registration key not the early access. You basically used a pre-order key for no reason. You can order the PS3 version just fine, nothing will change.
08-23-2013, 01:54 PM
Supremeo

Quote:

Originally Posted by EliteNoob

One last concern I have, originally pre-ordered the game from amazon but saw that the CE was at the Ps Store for 60$ and I just so happen to have a 50$ psn card and 20$ in my wallet so I canceled my Amazon order and bought the digital CE ver. of the game. But I did the cancelation after I redeemed the code does that mean that something wont work or.... ? I feel like everyone is having this code problem but from how I see it we share servers with Pc so if the game is registered with Pc whys it matter ? But anyway if you gods of FF know anything please let me know. Do I get both SD and CE items or did I just set myself up with for disaster

After you redeemed it on your PS3/PC or on the site the preorder site if its the site then i doubt it since it only gives you ANOTHER code to register
08-23-2013, 01:54 PM
Prynnie

I didn't use the phone number I used the online chat option in the Square Enix account management help site. You make the ticket and then choose the online chat option. They aren't open 24 hours but they did have the hours posted.
08-23-2013, 01:55 PM
Kabe

Quote:

Originally Posted by Pando_cat

I have the same issue? it only shows my alt in the jp server to choose for the cath sith doll and moogle cap, I'm worried my main character in the eu server will not have them T_T

Arent we all worried for the past 2 weeks? or more? .. still if we're still asking questions its 'cause we have faith in our questions.

-That's what I think honestly.
08-23-2013, 01:56 PM
xEthan

Quote:

Originally Posted by Pando_cat

I have the same issue? it only shows my alt in the jp server to choose for the cath sith doll and moogle cap, I'm worried my main character in the eu server will not have them T_T

I would suggest you guys wait until tomorrow or before Early access goes live to log in. There is no rush, you have your service list and client ready. Just wait a bit for now.

However, I would find it silly and unfair if SE lets PC users all characters in service account get all the bonuses while PS3 users only get to choose one character. I doubt they would allow that.
08-23-2013, 02:08 PM
Kabe

Well thank you for trying to resolve my issue I really appreciate your respond
08-23-2013, 02:21 PM
silentwill

I've got an extra NA PS3 code. Anyone wants?
08-23-2013, 02:24 PM
Riougenkaku

Quote:

Originally Posted by silentwill

I've got an extra NA PS3 code. Anyone wants?

Please.. I want it so bad... Much much appreciate iy

Thinks
08-23-2013, 02:24 PM
Ares_Nocturnal

I would like the NA Ps3 code please email me sfnick86@icloud.com
08-23-2013, 02:25 PM
Ares_Nocturnal

I keep getting invalid code with PSN code :(
08-23-2013, 02:27 PM
xEthan

Quote:

Originally Posted by Ares_Nocturnal

I keep getting invalid code with PSN code :(

Your stuck bro, going to need to get a new pre-order code or spend 2hr+ on chat support. I have a useless EU code myself or I'd help you. But you can get a new code easily...
08-23-2013, 02:28 PM
Valkim

Quote:

Originally Posted by Ares_Nocturnal

I keep getting invalid code with PSN code :(

try the preorder with amazon then cancel thats what i just did and now im all signed up for EA
08-23-2013, 02:28 PM
silentwill

Quote:

Originally Posted by Riougenkaku

Please.. I want it so bad... Much much appreciate iy

Thinks

You replied first but how do I give it to you?
08-23-2013, 02:29 PM
yoshi1996

So wait! I bought the digital download of off the PSN, and I NOW find out I do not have to input my early access code to the network? All THAT stress for no reason. But why do i keep getting a "No valid service account available" when i put in my username and password? One more stress factor.
08-23-2013, 02:33 PM
xEthan

Quote:

Originally Posted by yoshi1996

So wait! I bought the digital download of off the PSN, and I NOW find out I do not have to input my early access code to the network? All THAT stress for no reason. But why do i keep getting a "No valid service account available" when i put in my username and password? One more stress factor.

The less complicated explanation. Right now there is an issue where the PS3 version can't detect the NA/EU servers. It only see the JP ones and assume you don't have a service account if you don't have a character in said server. No worries, it will be fixed before EA.

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