hacked account

I was hacked on Thursday night. As of right now it looks like I won't have a proper resolution for a week. SE's customer service for this game is a nightmare to try and navigate. I've made numerous tickets only to get the same generic response on them by email. Finally got through to tech support on phone after an hour on hold. Told that the account was banned and the issue is being escalated. Could take 1-2 weeks. If I'm losing 7-14 days of my free trial time, I hope that they compensate me for it.

I truly hope you all get your account problems resolved quickly and for the better. I had my account forcefully hacked in Diablo III (yes, the reps on the phone confirmed that it was) so I know the feeling when it happens. :C

My personal experience dealing with SE on the phone was good, start a chat before they open up phone lines (12pm est) or call right on the dot, longer you wait longer the queue, they are very nice to you if you in turn are nice and they will fix most of your issues. I had to have token removed from account because I deleted token app and was locked out they just deleted the need for it, so yes it is very hard to get through the longer you wait to call.

Hope this helps anyone :)

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Originally Posted by atopax

I was hacked on Thursday night. As of right now it looks like I won't have a proper resolution for a week. SE's customer service for this game is a nightmare to try and navigate. I've made numerous tickets only to get the same generic response on them by email. Finally got through to tech support on phone after an hour on hold. Told that the account was banned and the issue is being escalated. Could take 1-2 weeks. If I'm losing 7-14 days of my free trial time, I hope that they compensate me for it.

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Sorry to hear you are in the same boat as us. I spoke to someone online. He advised I may not even get my account back and If I did I would not likely get any sort of compensation.

When I asked why he just responded with I have no information on that...

well guess I am not the only one.

my account got hacked and got mailed saying suspend due to suspicious activity and gave me link to change my password.

so I changed it and when I logged in some of my items and gils were gone.....

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Originally Posted by Joekwon

well guess I am not the only one.

my account got hacked and got mailed saying suspend due to suspicious activity and gave me link to change my password.

so I changed it and when I logged in some of my items and gils were gone.....

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Atleast all you lost was Gil. Im still locked out of my account and have been since Wednesday. I would gladly trade the 100k I had today for my account on Tuesday.

My husband still hasn't gotten his account back and he called on Monday. The worst part? SE banned him from the forums for a week because he said that he thought the leak came from their forums. They continue their string of just awful customer servers. Why, I mean, WHY would anyone give these people money???

Same here. Game was running fine until last night, I got error 3102 and noticed 2 other bot characters on my account. Idk why were "forced" to buy a security app/key chain in order to get compensation. I haven't been on my pc in 2 days and I go to log on to my account being compromised.

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Originally Posted by Crazymaze

Same here. Game was running fine until last night, I got error 3102 and noticed 2 other bot characters on my account. Idk why were "forced" to buy a security app/key chain in order to get compensation. I haven't been on my pc in 2 days and I go to log on to my account being compromised.

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That's exactly what happened to my husband. Except he hadn't been on in almost 4 days. Then he played for about 3 hours at night when we got home. Went to bed, woke up the next morning to a hacked account. I've never seen so many complaints about hacked accounts in an MMO before. It can't just be a coincidence.

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Originally Posted by cooler989

Does anyone know how long it really gonna take for the rollback? Its 4 days now and we hasn't even looked at my ticket. I'm losing hope I feel like they are not gonna do it.

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It's okay my account got hacked and I called support on Thurs evening and I still don't even have a ticket linked. Guy said it would be about 7 days for them too look at my account to fix it or ban it, idk.