Hey Fusional, my girl is having the same problem, if you found a solution please let me know
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I got an e-mail for someone and I thought I will post it here as well
hey dude, i have just seen your post on the official forums as well as Fusion's and i had the same problem,( i thought i would send you a mail cause i can't post on the "lodestone forums" what it was is that i had 2 "service accounts" for FFXIV on my account one was not active and was listed as "canceled", by mistake i added the Key to the one that was not active thats why i was getting the Error "You could not log in because that service account has been cancelled.".what i had to do was go on to my account management page and click reactivate the canceled account, and then it worked, so check if your wife has not done the same by mistake.
hope that helps
neoryudo
Is anyone getting a maintenance error upon registration?
Just get mine invite! SO let's hop in and try to get Beta client before it's too crowded for download!
Got mine!! WOOT!!
Still not mine! Let's be patient! We'll get soon, of course!
Did not get in. Will there be more invites out or was that it for phase 1.