Originally Posted by
AlienDiplomat
Cancelled both my subs today after being a constant subscriber for years. The game has declined beyond the point I can justify paying them for it. The quality of the Dawntrail expansion story and content was a big drop, but not being able to even play for weeks to months because of constant network failures while white knights fervently defend their inability to address the issue or find a remedy through investment in new server infrastructure took it over the edge.
Based on feedback from support tickets and the lack of a critical focus on this issue over the past 2+ months I have no confidence SE intends to invest any money in making this better. So long as they have people who make excuses why it is acceptable to collect monthly fees for a service they do not invest what is necessary to maintain, there is no incentive in the boardroom to spend one cent on actually solving this problem.
If people buy hamburgers at full price whether or not you include a patty, and rabidly defend patty-lacking burgers, why would you bother to spend money on beef?
This is no longer a product I can justify supporting financially. Hopefully that will change as more people arrive at the same conclusion.
Side note: End-stage western capitalist value extraction is NOT a model that eastern markets should aspire to.