Steam payment HUGE price increase!

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Originally Posted by Nezia

They've been doing it from the start, had a few of my posts deleted and saw other posts missing too.

They are a bit more permissive now actually, at first anything that was slightly offensive was being deleted.

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They deleted a very constructive post from DoppelShifter telling people to not let this get swept under the rug and that Steam has started to say they are investigating refunds instead of flat out saying no.

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Originally Posted by Texa

They deleted a very constructive post from DoppelShifter telling people to not let this get swept under the rug and that Steam has started to say they are investigating refunds instead of flat out saying no.

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I missed this post, but it seems that I wrote something similar a few pages ago

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Originally Posted by Nezia

From what I've seen from people that talked to me and people who posted on FB and even here, there are 2 kinds of tickets people are making:

1 - simple asking for a refund: this one has always ended with a decline, since from steam own ToS when selling games, there are very well strict conditions for someone to ask for a refund, and since SE waited exactly 1 month to increase the prices asking for a refund won't do much with don't some argument.

2 - ask for a refund alleging that the game publisher broke their own ToS(4.1 paragraph) and thus you can no longer play the game: People doing this kind of tickets are usually receiving responses like "we will be sending this issue for a proper investigation, we thank you for your patience.", not a denial nor acceptance, which I understand, since Valve is not SE they have no business being up to SE ToS and stuff, then they need to make a proper investigation in order to take a position.

"YOU ARE DREAMMING IF YOU THINK STEAM WILL GIVE YOU A REFUND", nope, I'm not, it has happened before, namely No man's sky and the latest batman game, where even no longer being in the traditional refund policy, Valve understood that the buyers had been tricked by the publishers and either did not receive what they paid for(no man's sky) or could not play the game they paid for(batman).

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Since I noticed from the beginning that they've been deleting posts that asked people to gank them on steam or boycott them I took care not to write things that even imply to these in my more... informative posts, so that it can let people know about what is going on. I have also been asked to promote boycotts or steam downvote gank in the Original Post, but I will not, in order to not give them the openning they need to delete this whole thread.

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Originally Posted by Nezia

in order to not give them the openning they need to delete this whole thread.

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I'm worried they may be close to that anyways. It seems like SE isn't planning to make a formal statement on this and the current issue is going to get worse later when they apply the change to recurring payments.

Even though this doesn't impact me on a personal level at all it still very much concerns me. I have friends in the game from all over the globe, rich countries and poor. It takes all of them to create the player atmosphere I enjoy in the game. To the executives of SE they may only be a drop in a bucket that they don't care to spill. But to me, a disabled woman who can barely walk, they're treasured friends who help give me insight into aspects of our world I would have not been given the opportunity to learn about otherwise.

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Originally Posted by Texa

I'm worried they may be close to that anyways. It seems like SE isn't planning to make a formal statement on this and the current issue is going to get worse later when they apply the change to recurring payments.

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Actually they can delete any thread at any time, the truth is we have no rights here, we paid for the game and we have rights over it, but the forum is just a free bonus, they just don't do it in order to not make them look bad in front of everyone, or at this case, in order to not make them look even worse in front of everyone.

Let me just make clear that I'm not on their side here, or trying to say people should not voice their concerns or protest here, I'm just stating a fact.

So I did not wait for an answer to the next request in the SE support, but they sent a letter with a request to evaluate their service, it all looks like a mockery :DDDDDD

So instead of admitting to it and try to do some damage control its better to just stay silent? At least post something official about this. I am not hit by this and yet I dont feel like I want to play much right now. :/ I also fear that if they go through with this they might try to do something like that in the future to other regions too. As a European customer I already feel like a second rate customer, so I would not be surprised if anything like that happens too.

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Originally Posted by Velxeor

So I did not wait for an answer to the next request in the SE support, but they sent a letter with a request to evaluate their service, it all looks like a mockery :DDDDDD

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That's automated.

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Originally Posted by Alleo

So instead of admitting to it and try to do some damage control its better to just stay silent? At least post something official about this. I am not hit by this and yet I dont feel like I want to play much right now. :/ I also fear that if they go through with this they might try to do something like that in the future to other regions too. As a European customer I already feel like a second rate customer, so I would not be surprised if anything like that happens too.

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They did admit it was intentional somewhere in this thread.

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Originally Posted by Katsuragi_

They did admit it was intentional somewhere in this thread.

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I think it was a PR manager or someone else who doesn't know anything about inner workings of company. So they may as well have completely another stance on it because it's sure can't be just "making prices fair". Till then we can wait, but how long are they gonna get hit with bad reviews and losing trust of people because of silence?

http://gamemag.ru/news/121095/final-...u-dlya-rossii-

Seems like the information is starting to spread between journalists, videogame sites, etc.