Early Access code - Wrong Region

Are you looking for an EU Early Access code because the site gave you an NA code? I may be willing to trade! Please contact me via email at mynameislocrine@gmail.com and we can figure out a method of trading.

PC Only.

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Originally Posted by Calastir

For peopel who ordered through the NA SE store, you can go to findmyorder.com, pull up your order, and push the big ol cancel button. Then just reorder it and get a new code.

hell you can do this with probably all online retailers since none actually bill you till the game ships.

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I love you....it worked :) see ya guys ea

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Originally Posted by Pythia

If this helps, here's the Square Enix phone number for the United States. The representative was able to assist me.

(858) 790 7529

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Dont do this people. their number is NOT toll free. it will charge you long distance for every minute you on the phone with them and it will put you on hold for HOURS..... do the email option only.

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Originally Posted by silentwill

Oh you haven't seen this
http://forum.square-enix.com/ffxiv/t...41#post1021641

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lol, that is absolutely terrible.


For anyone that wants it, if it still works after I cancelled my original pre-order, here's my 20 digit EU code:

RAAE QB9G 7QQT NLJ9 KQP5 (PC)

Hopefully it's usable still. Some good needs to come from this whole fiasco.

how are u ppl able to cancel order mine says it shipped already and I don't see a cancel option

Are the EA codes and actual game registration codes for the official release the same? Or can I just re-order the basic version from PSN to get a new working code and just keep the CE I already ordered since I can't cancel it because it has been shipped already?

Am I able to preorder from SE, get the correct code and cancel it keeping the code and the money? Technically I'm just getting back what I paid for.

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Originally Posted by Kimikera

Are the EA codes and actual game registration codes for the official release the same? Or can I just re-order the basic version from PSN to get a new working code and just keep the CE I already ordered since I can't cancel it because it has been shipped already?

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A least on PC since you can get a EA code without paying anything, it is commonly assumed that you will get another game key prior to 8/27.

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Originally Posted by Kimikera

Are the EA codes and actual game registration codes for the official release the same? Or can I just re-order the basic version from PSN to get a new working code and just keep the CE I already ordered since I can't cancel it because it has been shipped already?

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I *believe* this code is solely for the pre-order bonuses

Desperate Times call for Desperate Measures:

Are you looking for an EU Early Access code because the site gave you an NA code? I may be willing to trade! Please contact me via email at mynameislocrine@gmail.com and we can figure out a method of trading.

PC Only.

To clarify: I HAVE AN EU CODE, I AM LOOKING FOR AN NA.

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Originally Posted by meuqsaco

Am I able to preorder from SE, get the correct code and cancel it keeping the code and the money? Technically I'm just getting back what I paid for.

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Yeah, I'm about to do the same out of frustration :(

Well, their moronic support refuses to speak up about this issue. If by tomorrow after work this is still not resolved or worse, there is no official word about it, I'll just do the preorder and cancel trick to get it.

Agreed, I really want the physical CE items, but this stress isn't worth it as I really want to play EA. If it's not fixed by tomorrow when I get home I'll just order it off PSN.

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Originally Posted by meuqsaco

Well, their moronic support refuses to speak up about this issue. If by tomorrow after work this is still not resolved or worse, there is no official word about it, I'll just do the preorder and cancel trick to get it.

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That could be the only way out if their support dev. is not helping/responding :(
Don't forget to tell us the result!

Hope this works..

I would like to know how are you guys able to cancel the order from digital river I don't see a cancel anywhere and my order shipped already :(

Well I waited over an hour to talk to Live Chat but it got cut short when it came to the fact I was talking about an EU account, the person told me to talk to the EU guys, but my account is set to NA, so they can't even see it's information even if I did try EU live chat, this is absurd,

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Thank you for contacting the Square Enix Support Center

We apologize for any inconvenience in this matter. The issue regarding the region of registration codes has been resolved. Please retry your code again at the beta registration code page for your proper region.

http://preorder.na.finalfantasyxiv.com

Thanks,

Square Enix Support Center

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.... Nope still not working properly for me. According to the Square Enix Support Center the problem to them is fixed... :-\

Where did you find the live chat option? I can't find it!

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Originally Posted by joku_muko

Where did you find the live chat option? I can't find it!

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Look under ffxiv not arr, click the contact button when on that page

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Originally Posted by Reeve

I would like to know how are you guys able to cancel the order from digital river I don't see a cancel anywhere and my order shipped already :(

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Mine was a digital download, maybe that's why I could cancel.

Whatever you do, don't wait for SE customer service to help you. I've learned that a looooong time ago. You are pretty much on your own in their games.

Either 1) get a new code from the place you bought the game (cancel/reorder) or 2) trade with someone.

Bought a physical copy and it's already been shipped. I dunno if hitting cancel will work for me?

I waited on the phone for almost 4hrs today with SE support and they gave me a NA code! They will need a ticket number that you can get from support.na.square-enix.com. You will need your pre-order code as well. Just make sure to write down the 20-digit code they give you. It says you will need it when you log in to the game the first time. I wouldn't count on them emailing it to you.

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Originally Posted by jab2003

Whatever you do, don't wait for SE customer service to help you. I've learned that a looooong time ago. You are pretty much on your own in their games.

Either 1) get a new code from the place you bought the game (cancel/reorder) or 2) trade with someone.

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LOL Anyone who played FFXI learned that one xD

I Finally got a reply from SE saying the region code mess was resolved.. So they give me a link to the promotion code site, I made all the precautions needed, even deactivated FFXIV Service in Account Management System, put in my code and what happened? NOTHING! I got the same EU code for like the 8-10th time.. I've been trying to resolve this since day 1.. There's no way to un-register the game once its been done. I'm temped to create an EU Account on my PS3 just to use the code but I'm scared that's going to cause even more problems lol xD Seriously SE, the Whole "Website - Within a Website" thing just isn't working for you lol

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Originally Posted by darktimelordx

Dont do this people. their number is NOT toll free. it will charge you long distance for every minute you on the phone with them and it will put you on hold for HOURS..... do the email option only.

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people still get charged for long distance??

Um, yes there is a way. Dont go to the eu site to get the 20 digit code. You have to go to NA so: preorder.na.finalfantasy.com... You have to go to your respected region to get the correct code. People giving you the EU site is just dumb. Most of the ones that are posting it is form the EU part of the world. So all in all you need to be on the NA site to get the correct code.

Also on the phone number there is a toll free and a region number. If your not calling the 1888 number then its not toll free. Find the toll free number and call it. If you are getting long distance charges then you are using a landline. Who uses that any more? In the next 10 years lanline will not be use any more. Its a dieing field.

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Originally Posted by Cahjin

Um, yes there is a way. Dont go to the eu site to get the 20 digit code. You have to go to NA so: preorder.na.finalfantasy.com... You have to go to your respected region to get the correct code. People giving you the EU site is just dumb. Most of the ones that are posting it is form the EU part of the world. So all in all you need to be on the NA site to get the correct code.

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The first day or 2, even the NA site would give some people a EU code. It *seems* like they fixed that. However, some people got stuck with their EU code and can't use it. Hence this thread. Now you're caught up. :3

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Originally Posted by jab2003

Whatever you do, don't wait for SE customer service to help you. I've learned that a looooong time ago. You are pretty much on your own in their games.

Either 1) get a new code from the place you bought the game (cancel/reorder) or 2) trade with someone.

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thats not completly true i actually just got my code fixed by them using the live chat even though it took like 2 or so hours lol

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Originally Posted by Cahjin

Also on the phone number there is a toll free and a region number. If your not calling the 1888 number then its not toll free. Find the toll free number and call it. If you are getting long distance charges then you are using a landline. Who uses that any more? In the next 10 years lanline will not be use any more. Its a dieing field.

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It's still possible to get charges on a cell, not everyone gets unlimited - especially if they text more than talk. Also if you use a cell, better make sure it's charged and can handle 2-3 hours on hold!

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Originally Posted by buderscootz

thats not completly true i actually just got my code fixed by them using the live chat even though it took like 2 or so hours lol

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You are definitely in the minority but congratulations! My 2 hour chat session ended with a disconnection :mad:

I haven't tried live chat yet.. guess I can try in the morning.. last shot until sat morning

i have been hearing all the problems that everyones been having with this and have waited to do it after getting my first error 3 when i tried it 2 days ago. after reading the twitter page that basically said nothing more then congestion should be relived greatly now, i decided to try it. it worked perfectly no problems. i typed in the code, clicked pc, got my NA early access code on the webpage, within seconds i got the email with the same code, then i went to the website link to redeem the code and that worked perfectly also. im not sure how or why it worked when so many others are having issues but i guess im just posting in case this info is valuable to the rest of you
gl to all of you

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Originally Posted by IveraIvalice

i have been hearing all the problems that everyones been having with this and have waited to do it after getting my first error 3 when i tried it 2 days ago. after reading the twitter page that basically said nothing more then congestion should be relived greatly now, i decided to try it. it worked perfectly no problems. i typed in the code, clicked pc, got my NA early access code on the webpage, within seconds i got the email with the same code, then i went to the website link to redeem the code and that worked perfectly also. im not sure how or why it worked when so many others are having issues but i guess im just posting in case this info is valuable to the rest of you
gl to all of you

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People have issues because it's a combination of being given incorrect region codes and having accounts stuck on the wrong region with no way to change it to another.

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Originally Posted by Retsugi

People have issues because it's a combination of being given incorrect region codes and having accounts stuck on the wrong region with no way to change it to another.

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yes i know..
i have been reading since the beta forums thread was open with thousands of posts.
just wanted to post whatever i could in case there are others like me who were waiting, in case they want to try it now

well I gave up and going to bound my 20 digit on EU instead..

i am haveing the same issue but with me i lived in the UK at when the beta was at registration stages , and now i live in Canada and cant change my region

i have the wrong region code... think i have a NA one but i need a UK one becasue my account is set to be UK still

i am haveing the same issue but with me i lived in the UK at when the beta was at registration stages , and now i live in Canada and cant change my region

i have the wrong region code... think i have a NA one but i need a UK one becasue my account is set to be UK still

Don't give up if you pre-ordered PC!

Pick your region> Login> when you get to the screen of typing the code, click where it says language and pick your region (even if its on the correct one). THEN put your code.

If you on PS3, your stuck... call chat support or pre-order the game again for a new code.

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Originally Posted by djrdo

i am haveing the same issue but with me i lived in the UK at when the beta was at registration stages , and now i live in Canada and cant change my region

i have the wrong region code... think i have a NA one but i need a UK one becasue my account is set to be UK still

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If you plan on living in Canada I recommend you make a new account as getting the UK version of future expansions would be hard. Also, which version of the retail game did your order? EU or NA?

i had ordered the NA as i live in NA...

at the time i didnt know it was region specific as i allready have the game downloaded from beta.
but it wont let me register my game... and because i cant change where i live in my SE account

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Originally Posted by xEthan

Don't give up if you pre-ordered PC!

Pick your region> Login> when you get to the screen of typing the code, click where it says language and pick your region (even if its on the correct one). THEN put your code.

If you on PS3, your stuck... call chat support or pre-order the game again for a new code.

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i have tryed all and then some more and im not getting anything. thanks doe the advise though